Iqri is very communicative and she kept me abreast of the process step by step. I received my apostille certificate within the expected timeframe. read more

This service is the best! I needed to send some notarized documents to the Philippines. After reviewing the embassy website and talking to some people at the embassy, I learned about the process for getting legit documents completed and sent. In the past there was a mandatory process of getting documents "Red ribboned", or the fancy term for having the embassy legitimize the document. Recently(2019), rules changed and documents are now officialized through a process called Apostille. Through some sanction called the Hague Apostille Convention we can get any official document destined for the Philippines, stamped through the Secretary of State. Enter this "broker" type business who does all the work for you! A simple drive to this Springfield location and this long process turned into a simple chore. I brought my docs to them, paid them a small fee of $65 and they took care of getting my stuff notarized, and stamped by the state dept. I picked up my docs in 2 days and sent everything off to the mother-land. I did not have to drag my elderly parents all over the DMV to take care of this stuff. Call them to get more info if you are unsure on what they can do. There's plenty of onsite parking and you are in/out in a few minutes. read more

I needed to have several documents apostilled so that I could send them overseas. I contacted US Authentication Services and I was quoted a very reasonable cost for all documents that needed apostilled. I dropped off my documents on Wednesday and I received all my documents apostilled Thursday a week after. Leah and Elizabeth were very professional and made the process very easy. They were on top of things as they updated me as my documents were being processed. I highly recommend US Authentication Services if you have any documents need to be apostilled so that it can be used in overseas. I would definitely use their service again in the future. Thank you Leah and Elizabeth for your hard work! read more

Very professional. Great customer service. I recommend using this service without reservation.

Is it possible to just use half of the star?! There is sooo much to write I just don't know where to start. This company provides awful service. Let's start with it's a very small office. The office uses one generic email and several people are answering your questions which can be very confusing!! The main purpose of contacting this company was to have a service provided, not what happened in my case: -I had to get my documents notarized -I had to get my documents apostillized at the department of state -I had to buy a prepaid envelope to send to the Middle East For two days communication via email I was told my envelope was lost. Then was notified that my prepaid envelope that I delivered in person to the office was now found. In order to expedite their service I was encouraged to call the Qatari embassy to expedite my documents to be delivered to their office so they can deliver the documents back to me. What the heck??!!!! I might as well start my own company and do everything myself. Very frustrating to pay someone to do a job and I'm finding myself having to do their job. Very incompetent and unorganized. If you want to have something done correctly and efficiently do not use this company. Honestly it was awaste of my time and waste of my money. read more

Saved the day! Affordable and reliable, fast service! Highly appreciated your help! 100% recommended. read more

Horrible service. I paid extra for two day shipping, and it took about a week for my documents to arrive. It is not worth your money to go with this company. Also their pricing is insane - $100 to translate one document that doesn't even have 100 words on it. Absolutely ridiculous. If you need apostille or translation services you are better off elsewhere. read more

Horrible experience! They refused to address even one of my concerns during my month long ordeal. I was sent back one of two possible teaching certificate documents that I sent them because I was not sure which the UAE would want and they claimed to be the experts. They definitely do not live up to their claim: "the correct manner as required by government authorities all over the world." So of course i had to go through the whole process again. I had to pay it and send the same papers back. You had the correct paper work and did not proceed. At one point they referenced Qatar requirements after they had my U.A.E. application. Any excuses there. Thank goodness I saw the email fast and corrected this error. And then the companies last mess up. After a month, i was trying to figure out were my final document was in the process. I was told 3 different locations in just over 24 hours. This was most definitely cause for concern. Perhaps the company will get better over time, but approximately $900.00 and a little over a month later i am still trying to get my paperwork for the U.A.E. so i can report for a school year that has already started. read more

After new work visa laws took effect in another country we had trouble getting proper paperwork submitted to the right authorities. We found US Authentication Services and immediately sent in our documents and paid the fee. They kept us up to date at least 3 times in the 10 day process and all documents were returned attested. I would highly recommend this company! read more

They did a great job. I had last-minute changes to the documents I had to submit, but they worked with me to ensure that everything turned out right. They kept me informed every step of the way. Excellent friendly service, I highly recommend. read more

I live in Spain and needed to get an apostille on my naturalization certificate. I googled my options and found a lot of websites that seemed to point to the same company with a lot of contradictory information. I got in contact with US Authentication Services and they answered very quickly and explained my options and current delays because of covid. I mailed them my naturalization certificate, they got the apostille and send it back right away. All around great service, and very good price as well. read more

I had to get my documents with apostilled to process my VISA. I was hesitant at first because these are legal original copies, and I'm sending them to a company I don't know, plus it looked too good to be true. So I googled the company, and there were mixed reviews, most of them were positive. I went ahead and sent them my documents via USPS and I didn't realize that I would take so long to get to them. I was scared that they were lost in the mail. I emailed them, and they responded within minutes and told me they would contact me when they arrived. I asked them if they could send it back home via a FedEx prepaid waybill, and they gladly accepted. The process took about 2-3 days. I got it back within the week. This company is great! Highly recommend it. read more

I had a wonderful experience with the US authentication Services! They were fast, and IMMEDIATELY responded to ANY questions I had. I needed my documents quickly, and one of the owners/managers of the company personally emailed me when she had sent my documents to be returned. read more

Using US Authentication Services was great. My wife and I had a couple documents that needed to be authenticated, but the DIY process seemed confusing and time consuming. All we did was send the completed documents and a return label to US Authentication Services, and we both got our documents punctually and without a hitch. Would definitely recommend if you need something like this done! read more

AH-mazing!! Their professional courteous service provided me with the appropriate Apostille stamp for Ecuador. I could bypass the US Dept or traveling to an Embassy just by using US Authentication. Their prices were very reasonable. They answer their phones with real PEOPLE. I loved that! They communicated every step of the way through email notifications. So, I knew exactly what was going on with my important documents. YOU'RE IN GOOD HANDS WITH THIS COMPANY. A++, guys. Thank you so much. read more

US AUTHENTICATION REVIEW This is a house address not a business. They are really unprofessional on the phone. When they do answer the phones so you can ask about your FBI documents that takes 8 weeks to get, you can barely understand them. Really FRUSTRATING. usauthentication.com read more

We received excellent service from Elizabeth at US Authentication Services regarding 3 apostilles we needed. She kept us informed and went out of her way to obtain everything we needed as quickly as possible. I highly recommend this quick and reliable service for anyone needing apostilles. read more

My daughter sent her FBI check to this company during the Coronavirus. Not only did they not tell her that they could not take it to the Department of State, they held onto it for almost two weeks without her knowledge. When she called to ask about it, they said they could either mail it or hold onto it until the counter service opened up. She asked them to mail it back to her and the rude woman tried to tell her that they could not do that. She literally had to argue with this woman who was holding a federal document without her knowledge or permission. It took a week to get it back in order to mail it directly to the Department of State. These people wasted 3 weeks that could have allowed her to get all of her paperwork done in a timely fashion. Because of their delay, she lost the job she was offered. Yet they still do not have anything listed on their site about the delays, and they charge $55 to mail it, which makes the whole process take over a month and a half. When she mailed her FBI check directly to the Department of State, it took 3 weeks and cost $8. read more

We are in Ecuador and have had some document problems. After initially contacting US Authentication Services, we have had very prompt and courteous service. They answered our initial email on a Saturday and since then have emailed me every step of the way. Thank you so very much to all the lovely ladies who have so generously taken care of us. I'd say it's 10 star service!!!!!!!!!!! read more

I had an incredibly tight deadline and US Authentication went ABOVE & BEYOND to get my documents to the State Department and back to me in time for VISA application meeting with the consulate. Perhaps they learned, as any business does, from clients whose applications did not go so well, but they're customer service and concern was incredible for us! Shannon was particularly helpful, give that woman a raise! read more

Very quick and reliable service. The company emailed me when my document arrived and when it was finished and mailed out a few days later. Responsive and personable customer service. If you have to undergo the tedious process of getting a document apostilled, I would highly recommend this company (they made it easy). They also offer cheaper prices for getting FBI Criminal Background Checks authenticated than any website I have found. Thanks! I will use your services in the future if I need to. read more

I was looking for a courier agency to help me through attestation process of my certificates to be able to use them in UAE, I searched around a lot, their prices were more doable than others, also they were clear and patient with me, sometimes they had to call me to explain something or clarify something, they were also fast in delivering my documents, I'm very grateful to have worked with them, definitely will recommend them to anyone who needs this services, keep the great work up and thank you so much. read more

Unorganized & unhelpful. When my documents took longer than promised to arrive, I contacted US Authentication Services and they were no help whatsoever. Whenever I tried to get a little information from them, they kept repeating that it wasn't their problem. They were stubborn and resistant to offer the slightest bit of help. They are as nice as pie when trying to get your business, but once they've got your money they don't need to be nice anymore. read more

If you need to get your Federal Background Check apostilled in any kind of rush, I full-heartedly recommend using US Authentication Services. A series of unfortunate events lead to me needing to get my federal background check apostilled in a rush. I had already sent a background check directly to the Department of Authentications, but they were very backlogged and they had yet to open my request a month after they received it. Needing an apostilled background check A.S.A.P., I submitted another request through US Authentication Services. True to their word, the request was fulfilled within 3 days. After the stress and delays with mailing to the Department of Authentications directly it is such a relief for their services to make it much simpler and quicker. They were very quick to respond to my emails, and also notified me with each step of the process what was being done. US Authentication Services has my stamp of approval! read more

I cant speak highly enough of this team at US Authentication Services!! Got my documents notarized and apostilled while I was in another country then shipped them to me. Rates were reasonable and service was fantastic!! Great communication. Thanks guys. A+ read more

US Authentication Services provided me with excellent service. I was able to obtain authentication of my diploma from every relevant agency, including the Chinese embassy without having to return to the United States. It was well worth the fee, considering a last minute trans-oceanic plane fare would have been much more. Response to my inquiries by email were prompt and thorough, and communication with staff members was courteous and professional. I can't thank US Authentication Services enough for the work they did for me! read more

I have had a very bad experience with US authentications. It starts when I wanted to obtain apostille for my Free Sale Certificate to launch my cosmetic export business in the Middle East. It was my first time and I have no idea what it is going to be about. I find US authentication website and I was pleased to find some information about the authentications of export documents, but the website didn't give me any useful information, rather, it confused me. So, I decided to give them a call to ask for myself about Free Sale certificate. Without talking too much, I could not attain any useful information; all they kept to say is "please send us your documents on blah, blah, blah". I felt like I was talking to an answer machine. Anyway, I sent my Free Sale certificate and after 3 days I get it back as it was. Honestly, the company did call to notify me that they cannot process my document because it must be certified from my Secretary of State and stamped by a local Chamber of Commerce before they could authenticated it from US Department. Furthermore, I also discovered that I don't need apostille for the Middle East; it is a different kind of authentication called Embassy legalization. I was really frustrated, disappointed, and discouraged. US authentications did have the information I need, but their customer service confused me more and gave me incomplete information. They should consider putting their Customer Service Division for revision. read more

Friendly does not mean helpful. I contacted them to help me with authentication of three documents. Of course, it was my fault not to google the process; but then, I thought I was working with experts. I sent them the documents as well as the $$ they requested. They were very friendly and kept me updated. Few weeks later, they returned back the documents to let me know that a step was skipped and they could not authenticate my documents from the Embassy: The documents had to be State certified before being sent to be certified by the U.S. department of State in Washington D.C. (but they did certify it from the US department of State btw and please do not ask me why...) So I had to go back to the beginning and pay another company to start over the process. So next time, before starting something, experts, review the country rules you are working with and get back to the person who entrusted you. read more