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    US Customs & Border Protection

    3.2 (47 reviews)
    Closed 7:30 am - 5:00 pm

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    View from escalators down to U.S. Customs and Border Protection from Gate 221 inside the Tom Bradley International Terminal (Terminal B).
    Daniel B.

    We had a great experience with US Customs & Border Protection at Los Angeles International Airport (LAX) thanks mainly to Global Entry: https://www.yelp.com/biz/global-entry-los-angeles. At $100 for five years, I think signing up for Global Entry is a no-brainer. The convenience and time savings are worth it. The price for Global Entry, which includes TSA PreCheck (PreCheck alone is $85), hasn't gone up for many years so it's a better value now more than ever. Some credit cards cover both Global Entry and TSA PreCheck enrollment fees. Examples include the Bank of America Premium Rewards Card, the Capital One Venture Rewards Card, and the Chase Sapphire Reserve Card. We flew Air Tahiti Nui into LAX and deplaned at Gate 221 in the Tom Bradley International Terminal (TBIT / Terminal B). We walked the long, clean, air-conditioned tunnels from the West Gates over to customs and immigration in the east/main part of Terminal B. Before going through Global Entry, I stopped to use the men's room right before the standard immigration line. The men's room was clean. When my wife and I walked up to the Global Entry kiosks, most were available for immediate use. Before I could even follow the instructions to remove my glasses and mask and scan my passport, an agent said, "Daniel, you're good to go." She waved me through. Crazy fast. My wife was delayed by maybe 10 seconds because the agent informed her that her new passport wasn't synced with her Global Entry account. The agent told her she could get that resolved by talking to the Global Entry staff near Terminal B Baggage Claim Carousel 1. That process was quick and easy and you can read about it in my review for Global Entry linked in the first paragraph above. After going through Global Entry, we took the escalators down to Level 1 Baggage Claim, grabbed our one piece of checked luggage, and proceeded to follow the signs and exit the airport. There was no customs process for us. No bag screening or anything like that. Also, on the way back from Tahiti, we didn't have to fill out any forms on the airplane or at the airport. Our entire experience with US Customs & Border Protection at LAX was great. Lightning quick and painless.

    Trusted traveler interview location. Upper level, Tom Bradley terminal.
    Glen M.

    No real complaints. I went here for my trusted traveler / global entry interview. I had a 5:15 appointment and because you can never know how long it will take to get to LAX, I arrived about 45 minutes early. When you walk up, you might see a group of people standing outside of the entry area. If they are out there, they probably have already checked in and are waiting to have their name called. So you may want to ask them first but you need to check in to make sure they know you are there. After you check in, you need to stand close to that area so you can hear when they call your name. This can be challenging as the airport has a speaker right above the information booth blasting out announcements about passengers about to miss their flights. They don't use a speaker to call out names for the interviews, they just use their voice. As I did arrive early, they were able to see me about 15 minutes early so that was appreciated. It is recommended you bring the pre-approval letter they emailed you but it is not required. Bring your driver's license, your passport and proof of residency at your current location. Also, bring your knowledge of where you have lived and where you have worked in the last 5 years. Be sure to know your legal history for both domestic and international events. But, if all goes as planned, you will be in and out in less than 15 minutes. As written in other reviews, it is currently located on the upper, departure level of Tom Bradley. Of note, as of November 5, 2018, they are moving. Be prepared and it should be a breeze. Good luck and enjoy!

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    3 years ago

    Horrible!!!! Highly recommend Global Entry! MPC entry sucks and the regular lines are very slow.

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    Ask the Community - US Customs & Border Protection

    Review Highlights - US Customs & Border Protection

    Reyes was so unbelievably kind and provided amazing customer service during the Global Entry Interview.

    Mentioned in 6 reviews

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    US Customs & Border Protection - publicservicesgovt - Updated June 2026

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