It was hard to rate this post office as I would give the post mistress 5 stars hands-down! She does…read moreabove and beyond to serve her customers. However, mail person delivery service is another animal, I have NEVER had so much misdelivered mail (I lost over $200 worth of goods the first six months living here). When I complained, the person at the mail counter said, "oh, you have a mail box? Other residents who lived there had a PO BOX). Well what, they saw my address on the mail, what did the mailman do, just hand out my mail to other customers because I didn't have a PO BOX??!! It isn't hard for the mailman delivering DAILY on my street to notice, " hey, there is a mailbox with an address that matches this price of mail, maybe I should put this mail in that box". Delivering mail is NOT rocket science people, but I have lived here for over 9 months, and a month ago the mailman misdelivered an important package from my company to the wrong street! Last week I had a mailbox filled with mail for an apartment at 507 and the address on my mailbox is 509. I have been told, "the person doing this isn't your regular mailman but a fill-in that works when the reg guy goes on vacation". So FIRE him! What am I supposed to do get a copy of my " regular" mailman's vacation schedule and only have important mail delivered when he won't be on holiday?! Now, my only option, after missing important mail that was misdelivered is to have them hold it and go down and pick it up each time because they do not want to fire a fill in who cannot match an address on an envelope with an address on a mailbox (I added my street address to my box in short order after losing the aforementioned more than $200 in items I ordered via the mail). As errors happen regularly, I cannot rate the delivery service above 2 stars. I will replace the guy as fill in if you want someone who can competently deliver mail! If they read this, they know who I am at old zip code 50002. After all, I call them all the time to hold mail so I can pick it up, so I don't have to wait to get my mail after they get it back from the incorrect address where Mr. Fill-In misdelivered it (yes, this has happened ). I have fired people before, if they need help, this individual has given them MANY reasons to can this incompetent delivery man! I am going to try to push this complaint up higher, as this is completely unbelievable. Like a bad sitcom..

My passport had an error in it so I filled out paperwork and went to this post office to get…read moreanother picture. Walk ins are available at this location from 1-2pm so I arrived at 1:20. There was a long line and only one person doing anything passport related. As I stood in line she saw I had a passport and promptly told me she didn't have time to take anymore passport pictures. It was 1:30pm at this point. I explained walk in service was from 1-2pm but she said too many people were ahead of me and she didn't have time. She also acted as if I was a bother to her. It was apparent she wasn't going to help me after I tried to reason with her so I wound up leaving without getting helped. It was hard for me to get there at all due to some difficulties I have and to be treated like that only reaffirms my lack of faith in the USPS.

The Waukee US Postal Service employees are always kind and helpful. They are patient with…read morecustomers, yet work quickly so the lines move swiftly.

Not being able to talk to a live person is pretty irritating! I should not have to call an…read moreautomatic system in hopes it helps. Because it does NOT! I dont understand why its so hard to talk to someone.

Bad service. Hours are impossible for out of town workers. Wish there were other optionsread more

Never received package after it was clearly delivered to them to send. Said they gave it to the…read morewrong apartment, won't contact them for me to get my package. Zero help just sit there and tell you it's too bad.

Worst customer service and worst people work there, worst deliveries time always delayed and always…read morelate

I love our little PO. Where everybody knows your name. I've been to two. One in manning., IA. The…read moreother in Denison, IA. Both are the same delightful places to accomplish all your mailing needs.

Shout out to William at the Bellevue Post Office. I needed to replace my passport and he walked me…read morethrough every step quickly and efficiently. I was in and out within less than half an hour. It's a good idea to ask questions about what you need before you plan to start the process. William gave me the forms I needed the day before so I filled them out at home. Some people do the process online, but I wasn't able to figure out where the forms were online. I already had my picture so I didn't need to do that. Add in some expertise at the process on the part of William, and the papers are in the mail.

I've been going to the Bellevue Post office for decades with service varying drastically over that…read moretime, so I had a hard time figuring out how to rate it. And to be clear, I am rating the experience at the post office building at 2609 Victoria Avenue, not the delivery service to my home (which has also varied greatly over the years). Since my last several visits over the last year have all have all resulted in good to excellent service experience, I'm putting more weight on the recent trips than some of the horrible experiences I've had in the past. The difference is some of the obviously burnt out/stressed out clerks that worked at this location are gone, and new employees who are a lot more customer friendly are now working with customers. On my latest visit, I was amazed to see that there was absolutely nobody in line, which I have never experience before at any post office. The employee who served me was friendly and efficient. I appreciate that the USPS now accepts contactless payments and have worked out most of the bugs with their online tracking system. I do as much of my correspondence digitally as possible, but some things I still need to do at the USPS, so it's nice that service is improving.

Absolutely HORRID....Its now at the point if a company is shipping through USPS I will choose…read moreanother company to purchase from. This distribution center has sent packages MULTIPLE TIMES in just the last two months half way across the country (I'm only 45 minutes away) ....to the wrong city/towns.....which then has to be redirected BACK to them only to have them routed (hopefully correctly) all over again. Entire facility needs overhauled or cleared and new employees hired !