Whoever is running these post offices in McKinleyville and Arcata should be ashamed of themselves. Your people desperately need customer facing skills. Today I got scolded for not affixing my certified mail receipts to the envelope. I told the clerk after having the cops called on me in McKinleyville, I'm scared to death to make a mistake. I've never had anyone complain about having to affix the certified mail receipts before. Isn't that part of the job? ‍ He tried to make it sound like it was policy but I'm not seeing any evidence of that. These customer facing employees seriously need to get over themselves. It was a real come down after such a great experience at Post Haste. These two post offices are in desperate need of training. But, I won't hold my breath. Now I'm going to have to travel to Bayside just feel safe from bullying at the local post office. read more

I don't visit the actual site as often as before; since letting go of my personal box. I recently needed a time sensitive package* picked up. Without checking the carrier I placed it outside. The postal worker did not pick it up. Being time sensitive; I called them and the Supervisor drove to my house, only to find out that the pickup was for UPS! *box of read more

I've been a huge fan of the USPS for so long, as one of the most reliable and competent government institutions. In every city we've lived, this opinion has been confirmed. The Arcata USPS, however, is the absolute worst. We've never experienced so much aggressive incompetence at any place of business, and especially in contrast to most USPS locations and employees. Surly and incompetent counter workers, backed with delivery workers that constantly fail to deliver packages to their intended addresses intact. So many packages delivered to wrong addresses, and/or damaged. Truly the worst USPS in the country, and worse than postal services in many other non-western countries. Ugh. read more

The Arcata PO, itsa post office and very busy most days. Sits on the corner of the town plaza. Lots of customers daily. Usually someone standing in line, often more. I am usually just dropping mail off so its not to crazy to get in and out of the place. The employees are for the most part okay, most are not overly helpful but you can get services if you are patient and willing to wait. The post office, the only one around and a main part of mail flow for the area. It serves its purpose 3 Stars - a needed government service that is sorely underfunded in our community. 00838 read more

I have never had issues here and for the most part the service can be slow, depending on the time of the day, but overall the lines can move fast if there is at least 2-3 or more employees assisting. Currently when I visit, I see two talkative middle age guys working. Sometimes they appear cordial and professional other times they appear to be short with words and off putting while other times they are happy, cracking jokes and laughing loudly. I also see an older guy who is the sweetest maybe because he reminds me of my dad. Occasionally you will see a middle aged lady who can be talkative and smily without the mask as I have noticed in the past. Something that never fails to make me laugh is when the two middle aged guys give their "Is there any liquids, perishables etc" spiel. I wish the post office had a statement posted somewhere saying all those words they mumble under their breath ahaha b/c how on earth are we supposed to know all of what they said in that statement?!? Ahaha Plus if we sent something that qualifies and we say "No, I don't have any of that you just mentioned and I hardly made out the words coming out of your mouth" ;-) How are we held responsible? One time I sent edible mushrooms and they told me it was fine they were just going to label it as fragile. But recently it keep getting returned to me? At first it was the P.O. Box address now it is the name. I have always shorten the name to Liz versus the full name. I spent so much money sending it a couple times. I would hope to get a discount or at least a label on top of the many times they keep reshipping back to me (facepalm) PO Boxes can be a bit pricey but it gives us a piece of mind knowing that our important legal documents and packages won't be messed with. For the most part in the 5 or so years I have never had an open package as stated in another review. read more

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I have never posted one of these. If i could give it less stars i would. Worst service ever. Been waiting on keys since March, it's the end of May. The ones they gave me dont work. read more

Counting the minutes until our mail carrier is back. Packages are not delivered so you have to go to the post office in Arcata (filthy and ran down). Or you go to Mckinleyville, no idea how it ends up there, where they are nice enough but don't open until 10. Come back Phil! read more

I was identified as a Trump voter during the 2016 election by Arcata pole workers who examined my ballot before allowing me to put it into the ballot box. In the current election my mail-in voter ballot was returned even though I have been receiving my ballots and all other mail including my SSI, SSA, drivers campaign renewal, auto insurance and other mail at that address for over 5 years. I am now listed as a inactive voter and have to have phone in permission from the Humboldt county registrar of voters to vote for Mr. Trump. The Arcata CA 95521 post office is engaged in voter suppression on behalf of the Harris campaine. Their is no other way to interpret this malicious behavior. read more

Does anyone answer the phone? I keep trying and trying to get through and it rings and rings and rings and no one picks up. After awhile it goes dead on you. Some post office! read more

no longer answer the phone, they hide behind never ending voicemail. If you need to speak to the pist office you have to go in. it's next to impossible to get a person on the phone. read more

I got our passports done at this office, and boy did they steer us wrong. I asked if they needed the lost passport document submitted with the application, he said ehhh, they'll figure it out. 7 MONTHS LATER and I'm in a hotel in SF, ready for the last minute passport appointment, which was painfully difficult to get, and should be an all day experience, a week before we fly out. Do your own research and do not trust anything they say to you about passports, they do not know what they are talking about. read more

This post office is one of the worst post offices I've ever been to. Their workers are surly, inpatient and gruff. The actual usps deliverers are incompetent and lazy. They've actually LOST a big package my wife was expecting, after they said they were looking right at it. Often I have to go to the actual post office because either they left a package in the boxes and didn't leave a key for the box, or gave me the key with no package. As I said, incompetent. But, I have no choice. read more

The employees in this post office is rude. They act like they really don't want to be there. At times they ignore you, they talk to their coworkers. One of the girls will talk to you like your two years old. And I just cannot stand that. They're just plain rude. I'm surprised that they're Even working doing customer service. And when you try to deal with a supervisor that's even worse. This one female supervisor is so rude and always tells people I can't help you. There's nothing we can do. She has this attitude like she's so superior and yet she is not helpful and has no customer service skills whatsoever. I think it's time for me to find another post office in this area! read more

If I could give this place less than one star I would. They people that work there especially ERIC and the other guy who is tall and skinny, are extremely rude, unhelpful, unprofessional, and are never paying attention or seem to care about anything. There are never enough people working here yet they have like 4-5 windows yet usually only one MAYBE two windows are open. Even if you ask a basic question like how much is a sheet of stamps or anything....he is so condescending and rude. This is the absolute worst post office I have ever been to. I've been coming here 7 years now and every time no matter what...he and the other guy are so rude. They are constantly talking and making jokes to each other and not acting professional at all. I hope something changes because it seems like no one gives a shit here. read more

As a po Box holder of 10 + years there actual customer service has steady gone down hill, when I first started there, it was like most all post office locations, open 24 hours a day , but because they are lazy it now has closing hours even if you pay for service,no extra key , no service so if like me you come to the coast after 60 miles and it's a holiday of some kind,or after 6pm no mail. I recently went to potentially renew my box and the manager made me wait about 15mins before telling me, sry will not give you your mail until you give me money. So I'm not going to renew my 10 year box . If your in and out probly fine but actually helping you.... not possible. All smiles though. read more

Had a good phone call with a man on the phone told me to come in between 3 and 4 to pick up a package requiring signature, lady with the bad bleach job on her hair was extremely rude and told me that I couldn't do that, even though the supervisor told me to come in and tell them it will be in the "notified hamper". read more

Never had an issue here. Staff wasnt bursting with enthusiasm but were not rude either. Its a post office. Very prompt and orderly

The man that helped me, Eric, had the biggest attitude this morning when I was mailing things out. It wasn't even busy so I don't get why he was so upset and making snide remarks at every little thing. I was confused because I thought I had done something wrong and when I asked him if there was a problem he changed up and stayed silent. The other gentleman next to him was making weird roofy jokes talking about "can I get you a beer" "oh actually i wouldn't trust the beer I give you". Very strange interaction and not professional at all. Made me uncomfortable and I probably won't be back to this location. read more

Stood in line today with about 12 other people while the only two employees working the counter joked back and forth how they "used to care when they started" . After about 10 minutes and not a single person advancing in line a decided to drive to another post office read more

They are getting one star because I don't have issues with my actual letter carrier, but the employees who work at the counter are awful, their customer service is non-existent. I went to mail a package and was excited to see there was no line, but I waited probably two minutes before the person at the counter acknowledged me and even then he sighed and said "I guess I can help you before I go to lunch". I usually go to the Bayside office or Post Haste to mail anything and this encounter just reaffirmed those as better options. I saw someone else comment how they never answer the phone and once they do they are really rude and I've had the same experience more than once. read more

Zack was very patient and helpful in assisting me find the perfect package for my awkwardly shaped items. I appreciate your excellent customer service! read more

One of the carriers here does not understand how to deliver to Humboldt State University. I've had a few instances of packages being "undeliverable" which can't be true... read more

I have used this post office for 25 years. People often gripe about post offices but the Arcata Post Office is very helpful. They work fast and are very nice. The negative reviews I see are from people who don't have it together. They are the ones who should get the negative reviews as customers. I have waited in line because someone shows up with an unpacked box, has no idea what they are doing, and wants the post office to be their mommy and pack it for them. Get a life! It is a very busy post office. You can tell the employees care about their jobs and are doing their best. There are lines, but that is because so many people use the Arcata post office. It is centrally located, well staffed, and efficient. read more

I have seen mainly negative review about this place. I was dropping off two ice coolers to mail back and was looking at the best option to ship. I had an older gentlemen who was very kind and patient. He helped package the items up and get everything set. He was easy to talk to and friendly. I was here 8/17/18 read more

I went to this post office to ship a medium box of stuff. I've never mailed a box of stuff before, I've sent letters, post cards, but never a box of stuff. So I figured I'd you know...ask for help to ensure everything was correct. I walk up to the counter and a man named Brian was "helping" me. Helping as in throwing stuff at me. He asks why I didnt grab a smaller box. I tell him because I wasn't sure if it would all fit. He then grabs two large, thin envelopes as if 3 small boxed Pop vinyls would fit in there. Then gets mad that they dont fit. Grabs my stuff out the envelope, throws the envelopes and the previous box I grabbed behind him. His coworker told him to stop and that was unacceptable. Then he shoves my stuff into a medium box then throws it towards me onto the counter. Throws some tape towards me and says "close the box." And then throws a shipping label at me nonchalantly and says "fill this out" with the most annoyed and rude tone ever. I just wanted some help to ensure my package was filled out correctly. He took it to another level. I understand, people dont owe me anything, but people do deserve respect and Brian did not show one ounce of respect. The fact that his coworker had to tell him to stop was embarrassing. I would consider myself a polite and respectful person and I did not show any sign of irritation or anger towards him. I just continued to smile and fill things out as he said. The thing is, if you dont want to be there, then dont be there. Dont take your anger and frustrations out on customers who are looking for help. I understand, jobs where you interact with people are difficult and draining, but you should never go out of your way to disrespect someone. Next time I go there, I am going to make sure I never go to Brian again. read more

I am another person who has had mail opened by this office or the carrier. I received a large book in a Priority envelope. It was clear it was a book, because you could feel it through the envelope. Either an office employee or the carrier felt the need to tear open the envelope halfway down the side and poke and slice at the endpapers of a new book. Now it is wrecked and can't be returned. What a violation of privacy for no reason I can see. This can't be legal. read more

I visited this post office for the first time and encountered the most nasty, passive aggressive, and insulting excuse for customer service I have ever seen in a postal employee (and I have lived in five other states). I would do anything to avoid this location. Mean, surly, and unhelpful. Go to Eureka, McKinleyville, or Bayside. Not here.. read more

By far the best post office Ive ever dealt with. As a small business owner, I count on them frequently, and have never been let down. The staff are specifically friendly and informed. read more

Some mailman just came up to me screaming about where I parked because he "needs more space to deliver the mail." There's a red line in front of the mailboxes and a driveway on the other side of my car. I wasn't in front of the red line or mailboxes nor the driveway. I was parked totally legally. I get that they aren't required to leave there vehicles to deliver mail but you don't get what you want by pulling up in front of people and screaming at them. He could of kindly expressed his problem and reasoning instead of trying to threaten me with a ticket that the police have already told him they won't give because there is nothing illegal about people parking where I was. You should teach your driver's some social skills because they are clearly inept. read more

Thanks a lot to the mail delivery person who delivers mail to the 95519! You need a new job cause you can not do yours! Thanks for NOT delivering my mail! Really thanks for NOT delivering me my package either to my door or at the key box attached to mail boxes on road! No you lied not once but twice and said you came to house! No Dogs No locked gate! You put a slip in my mailbox and said to pick up in Mckinleyville I went to Mckinleyville but you took it back to Arcata!!!Find another job you failed at this one UPDATE: The official post to my shipper by post office was "No access to delivering location!!!"Sorry mail person that is a lie!! UPS delivers all the time! Shame on the postal service for not having employees learn their routes!You might say well that's 95519 not Arcata Our mail delivery comes out of Arcata!!! Maybe time to expand Mckinleyville! So I can get my mail in the 1-2 day priority mail like I was charged!!! read more

This doesn't deserve any stars horrible service with the mailman service they come by don't even get of there cart to leave your packages and they just left a notice saying no one was available to receive the package by the time I came to my door he was on his way off then I still called the post office they had no solution so dissapointed in these people shouldn't be working here I hope after this I don't ever have to encounter or need them for any delivery read more

We had the worst experience at this post office just yesterday morning. We waited in line for ages as they had only one woman working for a line of over 15 customers. When we finally neared the front of the line, help finally arrived to deal with the massive line forming. The other employee, a man named Eric, had one of the worst attitudes of anyone I have ever encountered. Of course, we were next in line and he was the one available. When we walked up to the window he sneered at us and went, "I'll be back" forcing us to wait even longer, and boy did he take his sweet time. When he finally came back he was rude and spoke so quick and low that we couldn't understand a word he was saying. Of course he was doing this on purpose to be an ass and we couldn't understand a thing he said. When he asked us a question we had to have him repeat which only resulted in eye rolls on his part. At the end of the horrible encounter we requested a receipt and he threw it at us and turned away. My package that I had paid for to be sent out still remained on the counter and I still question if he even sent it out. I never write yelp reviews but this whole experience has me peeved and this guy needs to be called out. I would avoid this post office at all costs due to the awful customer service and nasty employees (ERIC). read more

Seriously horrible customer service. They don't answer the phone unless you try several times, and when they finally do answer they are incredibly rude. I avoid this place as much as possible but sometimes I have to and its always a horrible experience. read more

I've had a POBox for a long time ~20yrs. My mail and packages are often opened! They love getting away with saying something is "suspicious" just so they can be nosey & open your mail/pkg's. I sent pregnancy gifts, a lot of very expensive organic products & they flagged my gift as "suspicious/illegal drugs", an investigator called a bunch of my family members, my pregnant sister and aggressively busted in her landlords office. I spoke with the landlord, he said they aggressively demanded that they open the gift in front of him. They also called my Uncle, my Sister and said weird/odd things that made no sense (how they got their #'s IDK/creepy). The retail counter USPS employees that use to work there 15+ yrs ago were great, the people now are extremely weird. All the women who work the retail counter are rude and horrid personalities. The men always say odd/strange things & socially awkward. Many of them are often dirty & clothes look un-clean. Whoever is doing the hiring, can do a much better job. Low integrity. They're only nice & helpful to a certain type of person. I avoid the lobby and go to any other post office, one of the rude ladies is often at Bayside so, Eureka is my go-to unless I'm checking my pobox. My Christmas gift box from my Dad last year was opened w/ $100 money order missing from a sealed envelope that was opened. Good luck ever getting someone to answer the phone. read more

I understand humboldt county does not work as fast as many others in California... maybe that's why my mail was always days late? But this wasn't even just very slow service, but also unorganized, unprofessional and unfriendly. They never knew where anything was and actually gave my mail out to someone other than me. I avoid going there as much as possible. read more

The Mail carrier won't drive up the driveway to deliver packages instead they leave a paper saying that it couldn't be delivered because as always it states not delivered because of dog. Our dog is 15 years old and never and never gets up when UPS or Fed X delivers. Last Friday I was working all day in my garage that's the same day they said that they couldn't deliver. They never even drove up are driveway we have a long driveway. This has happened so many times that I think that there just too lazy to do there job. I say because they use too deliver packages and have even given or old dog a dog treat. I would give them no stars if that option was available. read more

I think they are awesome. Admittedly Ive had a few computer monitors that didnt survive the exchange through the place but there really isnt enough evidence to point fingers. That being said they are always super helpful and I go in there a few times a week. The music they play is exceptionally good as well. read more

I put in a 6-month temporary mail forward when I moved to care for a parent with cancer. One month into the forward, my W2 was sent to my old address (though I was still receiving spam). This means my return of almost a thousand dollars was delayed by 3 months, impacting my life in a HUGE way. I had to spend $11 to order a new copy which hasn't arrived yet. They also lost the mailbox key I bought when I moved back to Arcata and after telling me to "come back" for a month, they made me pay $50 for another key to replace the one they lost. It is infuriatingly frustrating to be completely at the mercy of a post office and have no recourse. I think that's part of the problem. There's no mechanism for change, so change never occurs. SIGH. read more

This is the worst post office when it comes to customer service that I've ever dealt with. They are rude, incompetent, disrespectful, and negligent. I've gotten 3 package sent since I moved here and each time I've had an issue. And when trying to resolve the issue they are completely rude and sarcastic. I'm just dumbfounded by there laziness and poor customer service. Watch out for Gail at the front desk, she has been the worst thus far. If you can avoid going there do so. read more

I had a PO Box here for 3 years with my ex boyfriend and apparently it was under his name and not both like I thought (I mean multiple people have the same address all the time, it's very common). Well, we just learned that if you go onto the USPS website and change your address it effectively closes down your PO Box without warning (which is also weird.. what if I want a PO Box and a different home address?). ANYWAYS, my ex went and changed his USPS address and my PO Box was closed without my knowledge EVEN THOUGH I had just paid for the next 6 months. The issue here isn't this unfortunate mistake, the issue is how rude the employees were when I was going through this ordeal. I felt that they were judging me because I'm young or something... treating me like a nuisance instead of someone who CLEARLY paid for something that I will not be receiving (I even mentioned how broke I am! Still no empathy). From my point of view, I feel like I should be reimbursed or just given my PO Box back under my name. Apparently, that's not the way the computer system works... so there was no room to use our human brains and do something about it that actually makes sense. There was also no room for me to be treated like an equal human being either, I guess. Screw those people. I've worked plenty of customer service jobs including Disneyland. Don't talk to me about long lines making you grumpy. It's not hard to be kind. read more