I have had 5 packages that said they were delivered but they were not. I have tried to call but…read morethey do not answer within a timely manner. I am mad. And we used to have 1 person delivering but now there are multiple people and we live in a neighborhood so why am i missing mail? if i could i would put 0 stars

The absolute worst facility. My express package containing a prescription medication has been…read moresitting there for a week and a half. I filed a claim (in Ohio) and they supposedly expedited the investigation. I get a call from an Ohio usps district office worker the next day after filing a complaint. They claim that there is nothing they can do because my package is not in my home state. So, basically, me filing a claim was worthless. They had no answers when I asked why my package has been sitting so long. Worthless. Convoluted. No Logic. I have another package sitting there that is supposedly going to be delivered to me tomorrow. I gotta wonder if their postal employees are swiping medications. I'm disabled and need this medication. Just seems kind of suspicious. This distribution center is one state away from me. They need to get their act together.

As we all know, having to deal with the USPS on any level is usually about as fun as getting a root…read morecanal through your rectum and this is especially true when attempting any person to person interaction with the location on Wood Street in Bethlehem. Unfortunately in Bethlehem if you are near Main Street you are quasi-SOL for postal choices. I mean you could go to the Southside location with it's nonexistent parking. Or you could go to the Wood Street location with it's (as my Yelp buddy Glenn T. knows all too well) shall we say colorful collection of Nazi-like staff. Or you could drive all the way out 512 to the location in the industrial park, but that's kind of a PIA. So, enter the (yo-yo) westside location as a great alternative. Friendly staff coupled with ample parking (park in the back of the building ideally) make this location to me the ideal choice for the rare times that I have to go postal in life.

The staff at this location are always friendly and informative. They provide great, consistent…read moreservice every time I visit. With ample parking and close to other shopping choices, this is an ideal place to stop for your postal needs.

I visited there for PP renewal for the first time. The staff seemed to be friendly and hard…read moreworking. The only thing that disturbed me was when a comment was passed on and it was clear it was meant for me. The comment was they don't know how to say Thank you when I had already said Thank you to the person who assisted taking PP picture and when I was done. It was a stereotype comment. I'm only addressing this so the staff know can't apple from oranges at all times. Otherwise good experience.

Do not schedule passport appointment at this location! We had scheduled an appointment on their…read morewebsite for a Tuesday- we showed up for our appointment for them to inform us that the woman who does new passports never works on a Tuesday! We rescheduled for a Friday- upon arrival for that location we were greeted with the worst customer service. Passport employees were rude. Said they didn't have my appointment scheduled even though i showed them my confirmation number. then the worker said she would not take us at 1245 since she leaves at 2 pm. (mind it the place was completely empty) we ended up driving to USPS in Slatington PA since we were desperate. Tina from USPS Statington was wonderful and so helpful.. she was able to get us our passports within 20 minutes.

They are charging more money for human service at the physical post office. It's roughly 20% more…read moreto hand your parcel over to the miserable postal worker who will tell you he doesn't know why it's cheaper on the website. USPS doesn't tell people about this price hike when people come into the building. wtf

If you need to order from Anywhere and have your package delivered ,call the shipping company and…read morelat them know if they are USPS you will shop elsewhere because you only have about a 4 in 10 percent chance that you will get your package.They are PATHETIC,SO SO UNRELIABLE WITH NO CUSTOMER SERVICE.You can't call them ,they don't answer.You will just lose your package with NO follow up.Even one driver just said recently ,they are a mess.They are not dependable.Of our last 6 packages we received four and 1 of the four we found at a business and 1 was brought to us by a person a mile away ,No Bull S

The post lady never brings the mail that requires a signature. They place a pink card in your…read moremailbox when you are home or standing in your driveway..

I Went to the post office 1/06/2022 to get 5 money orders and while I was filling out the money…read moreorders and putting them in the envelopes to mail when I realized I forgot to get stamps. So the woman at the Counter, did I mention she was very pleasant gave me the stamps and offered to take my mail. I thanked her and left. Later that day I told my husband I got stamps he said where are they? Of course they were no where to be found. So I called the post office and the same Woman answered and I said to her I wonder did anybody and she interrupted me and said you left them here. she said I put it in an envelope for your postmaster to deliver to you tomorrow. Wow, That blew me away. sure enough next day it was in the mail. To The Postmaster of of the Bath Office Thank you for the great Service this woman provided. I wish I got her name but, I Didn't get her name but she said it was her day off but that she came in for Lew. A Very Thankful Loyal CustomerSharen Compasso Harhart.

I'm traveling with my family and attempted to have mail delivered "General Mail" here. We have…read morebeen traveling for 6 years all over the US and have never had a problem getting our mail to us until now. I walked in with several pkgs that were already postage paid etc. All that the Post Master had to do was scan them. She was extremely inconvenienced by this. This should have been my first indicator of how things would go. I them told her that I had had a few pkgs delivered here, to pick up under General Delivery. That's when all hell broke loose. She lit into me about how they don't accept General Delivery at this location and she had no idea why I thought I could do this. She continued to rant and talk to me like I was a convict and had committed some huge crime. {If you go to USPS's website and find this location, under services available FOR THIS LOCATION, it lists General Delivery.} Again. I travel ALOT and I have never encountered a postal worker so angry and just plain mean. I spent the next several days attempting to retrieve the last pkg I had sent there. My husband then attempted to speak with her so we could get our last pkg and she then proceeded to yell at him. Needless to say she refused my mail and sent it back to sender. It would appear this woman should not be working with the public. On a side note, I went to the PO in Quakertown and the woman there told me that even if a PO doesn't normally accept General Delivery they can still hold it for you. She was even nice about it. I'll give the Quakertown PO all of my business while I'm here. However, I will never step back into the 4th St location.

terrible, terrible customer service. ordered a phone, showed delivered, but was not. called the…read more800-275-8777 number. hold time of 45min to an hour??? totally unacceptable!

The woman who works at the desk acts like shes doing you a favor. She is very miserable and…read moredifficult to talk to. I was a nervous wreck trying to make sure I got a package to my daughter in the U.S. Navy. She made it an unbearable experience. This person should be fired immediately.

I don't understand why nobody answers the phone. All day, for the past 3 days, I have been trying…read moreto reach someone and the phone just rings and rings and rings and eventually disconnects. It's both of their numbers, the one for the supervisor as well as for the main office. I guess they don't give a damn about customer service.

They've helped me out more times than I can count. The employees are usually always nice and…read morehelpful. I miss some of the retired ones but they always fill the new spots with generally nice people.

The staff at this UPS store are amazing. We needed to ship a computer they were very accommodating…read moreand shipped just like we needed to ensure it would get there undamaged. They are super nice and helpful I will absolutely return there to ship packages.

I visited this store on 5/4/26. We live out of state and my daughter goes to college nearby. We…read morewere shipping a sentimental glass framed sports memorabilia home. We paid $197.05 to ship it back home and was told by a female supervisor that it would require additional air packing on both sides of the frame, and we agreed with her. The female clerk ringing up the transaction did not know what she was doing and had to ask for assitance multiple times. I asked the clerk multiple times before leaving and she reassured me that the additional air packing would be added to the box, to ensure the item would be packaged appropriately and arrive intact. We received the package yesterday and the frame is scratched and damaged, the glass all shattered. When we opened the box the air packing that we were promised WAS NOT inside the box, hence why the frame was not only shattered but the shattered glass also scratched up the custom frame. I called the store directly this morning and initially spoke to Jimmy. Jimmy, you were very pleasant, this review has nothing to do with you. He told me the owner would contact me and he did. What is REALLY disturbing is that from the moment I answered my phone the owner was yelling at me, berating me, and blaming me for the damaged item. First of all, you are a business owner, act like one. He DID NOT AT ALL listen to what I was trying to explain to him regarding the fact that the frame was not packaged with the proper packing. All he did was argue with me and did not offer any assistance towards a solution to this problem at any time during this phone call. I cannot believe that owners like him get away with such behavior, lack of professionalism, and still run a business. Why am I doing this review? So other people do not experience what we did. Choose wisely before doing business here. Yes, it is a fragile item and I run a risk in shipping it. However, this is their business and this is what they do on a daily basis. They failed to include the air packing, the box was not tagged with "Fragile" stickers, which ultimately resulted in my frame being damaged and shattered. The owner failed to even admit that, let alone take responsibility for it.