A post office without stamps, an employee on a 90 minute lunch break, refusing to scan a QR code "…read morewithout the address where it's going." With this kind of employee no wonder the PO is constantly under attack. Shameful.

The B Free Post Office was opened in 1775 by Benjamin Franklin and it is still a functioning post…read moreoffice today It is located near Franklin's burial site as well as the Benjamin Franklin Museum, which is part of the national Park service. I got my postcards hand stamped with the special Benjamin Franklin postmark. They do not sell postcards there, but there is a gift shop in the nearby museum. The employee who postmarked my postcard was very pleasant.

I have gone to this PO Office 3 times this week well within their posted hours (once Monday and…read moretwice today). It was not open any of those times though there were people outside who wanted service. None was forthcoming. A woman was there who responded to a knock at about 4 and said she had not had lunch and was closing until 5. I think this is shocking. I have not seen such poor servce at what used to be a major pride of our country. Peter Kuriloff 21-868-6345

The worst post office ever. Dirty and ugly. Go to the post office located on the 600 block of…read moreChestnut Street. It is much nicer there.

This post office seems to be understaffed, which is a recurring theme for USPS locations. Aside…read morefrom that, does the job if you need in-person services! There's greeting cards if you really need them, shipping supplies for last-minute packing, and it's clean at this location. There are two entrances, one from the street, the other via the building lobby. This office isn't open weekends, but thankfully there are other USPS locations nearby. Haven't had any long waits here, and the staff have been nice to me. I don't have complicated needs, and I don't think I'm complicated to deal with, so your mileage may vary.

Not enough people working there to begin with…read more It was closed today with no sign on door or notice on line. If it was the snow - I guess neither rain no snow nor gloom of night will keep them from their appointed rounds no longer is valid! They should at least let people know that it's closed before hauling all their packages there in the freezing cold. Unacceptable.

After waiting outside in this heat for 30 minutes, the one and only worker comes back from her…read morelunch break 40 minutes before they close to tell everyone she's only accepting drop offs because the system is down. She put a sign up about going away on lunch but she couldn't put up a sign about the system being down so she can't print out labels. She can't scan QR codes nothing. Don't bother with this location.

I am so sorry that I read these reviews and they are so negative. Even tho the staffing is always…read moreshort the 1 or 2 clerks are always overworked and still are very kind and courteous every time I am there and that's 2 times a week. People needs to start writing nice reviews instead when you have a problem you act like it is the person's every day attitude. Some customers are just a rude.

From the start of my interaction with Clerk 77 she was abrupt and confrontational. Unquestionably…read moreunqualified for her position in a customer service position.

The staff are really mean and disrespectful. I went to check my PO Box and saw that there was a…read moremail inside that was someone else name but written with my PO Box number. And when I went to ask the staff what was happening, the only thing they told me was it was just a mistake without showing any apology, and when I told the staff to check their system and see whose name was on my PO Box, they just ignore me, refusing to give me a straight answer but telling me that they accidentally put someone else mail on my PO Box.

What else can be said that hasn't already? The post office has been struggling forever and in the…read morecity its always worse than you figure. Yes, the lines are definitely long, not because its the city, because its chronically understaffed. Speaking of staff, it seems who they have working there are textbook definition of resigned. Otherwise its USPO- the prices and service are what you would expect any other location. I try to avoid this specific spot but due to proximity, having been around the area forever, I'm always stuck stopping by and burning my time.

Honestly I have had several terrible experiences at this post office (mostly with one specific…read morewindow clerk who I have now witnessed behaving rudely to several other unsuspecting customers as well) but it is the closest one to my workplace so I just brave it. The lines can be long at certain times of day which I just accept now, but that particular employee always says a package cannot be sent out if more than a day from the date mentioned on the shipping label. The issue is if you sell on eBay, Poshmark, Mercari, and other sites, the shipping labels are often created for you when someone purchases an item, so you have minimal control over what date shows up on the label - you are allowed several days to ship out the item per policy on those sites. I have sent out 1,000+ packages over the past few years via several different post offices in NJ and now here in Philly and NEVER heard this until I arrived at this particular USPS. The other post offices in the area have never mentioned this policy either. Also saw this employee yelling at a lady who was visiting from Europe since she was looking at the gift card display which was placed past the "wait here" line - the lady apologized, mentioning she was not from the states and didn't realize the rules. This employee then went on to sarcastically and patronizingly ask her "what, you don't know what a gift card is? You don't have those in your country?" The look on that poor lady's face - all she wanted to do was mail something out. Anyway, awful experience here unfortunately. The one at 720 Arch St has been much more pleasant and is open slightly later too! The one in the subway station by city hall is rarely open on time based on their stated business hours and often closed early so it's hit or miss.

I made an appointment to get my daughter's passport for 2pm on a Tuesday. We arrived early, and…read morewere prepared to wait, but they took us early! The gentleman that helped us was extremely nice. He really made the entire process run smoothly. I know these days it's hard to get good service where ever you go so I wanted to point out what a great experience we had here. I would definitely come back here.

I walked into this post office to send a package. No one else is there except for a female…read moreemployee. I said Hello and started to ask her a question. She yelled at me that my shoes are not allowed in the post office and to get "the hell out of MY post office" or she would call the police?!?! I was wearing sandals. What the ...? Most complaints on this post office are all about this one employee. She's nasty, she throws out packages- many packages that go through this office never make it to their destination. Why don't they fire her? Do not go to this post office, there are two others- the Chestnut Street office has very lovely employees.

Wait and wait and wait for windows service, while you can heR, everyone in the back area having a…read moregood old time. Just close the place...

Constantly marks items as delivered or "unable to access" even though I live in a row home. It's…read moreclear that they just scan whatever and do nothing to fix it once packages are missing. I wish I could prevent people from using USPS to send me anything.

Short Version: They stayed on the phone with me for about an hour to figure out what happened to my…read morelost package! A friend of mine mailed me a package from this location but lost her receipt, and with it, the tracking number. It should have been delivered to me weeks ago, but we had no way of knowing what happened to it. So I gave them a call (from Boston) and explained the situation. Bonnie Brown, the supervisor, was extremely helpful and even cut short her lunch break to deal with my problem. She even waited on hold while I talked to my friend on the other line to obtain information (time the package was mailed, last 4 digits of her card, etc). Once she realized that the package still hadn't left a USPS shipping center, she even encouraged us to file a complaint with the customer's affairs department. Thank goodness she was on duty!! I'm taking away a star because I wouldn't be writing this review if it wasn't for my misplaced package in the first place!

This has to be the absolute worst Post Office I've ever been to. The sign says they open at 8:00am…read moreMon-Fri. Got there at 8:02am on a Wednesday, doors weren't open. I waited a few minutes to see if any workers would open the store. At 8:08am, I saw a women opening the doors while holding a conversation on her phone. There was one man in front of me in line. The way she talk to him in such a condescending, rude manner. I was in disbelief. The level of customer service is set in hell. Not to mention that she was still talking on the phone throughout my entire transaction as well. Then I'm listening to her conversation as she's complaining about the previous customer in front of me to the person on the phone. I will never go back there again and I don't recommend anyone else do either. If I could give a 0 star rating I would but this platform won't let me.

I like this location because they are always on their toes and very respectful. The line never…read morestays too long, they process requests very quickly.

I don't normally review post offices but this place was pretty good. I wanted to mail something…read morepriority mail and was confused about how to send it, but someone came up to me and got me the right package to send. They have a system where one person is out in the line helping people figure out how to send and address things and one person is at the cashier. This makes the line move a lot faster because people don't spend time asking questions at the desk and instead they use the little desk along the line to address their mail. The staff was very friendly and proactive in making the line move. The overall rating here is a 3 but you can see they must have changed something because if you look at the past 2 years yelp rating, it's pretty good.