They are unable to find a simple address. For being a freight company, they have the hardest time…read morefinding a location and delivering to the right address. Then, there is no one that answers a phone to get deliveries corrected. Very unusable system.

Fed Ex tries to deliver after 5PM our back door is locked at 5 PM…read more The delivery person is to lazy to use the front door after 5PM then states the package is undeliverable and sends it back to my customer. Who is paying for the freight when this is complete BULLSHIT in the first place ?

I really dig this UPS Store. I ship often and get top notch service every time I walk through the…read moredoor. Fast and Easy!!

I mailed 2 packages on 5/6/26 both with additional insurance. one them was damaged badly , we have…read moresent numerous pictures to UPS portal systems with no luck , we have tried calling this store several times with no answer; the one time we did get an answer we left a message and were promised that the owner would call us back. It's been weeks with no returned call. Don't use this store or UPS. We now have to get an attorney involved because of the expense of our item. Zero customer service

The last review I see is from 3yrs ago, saying customer service is poor! Well the owner "Gray…read morehaired lady" is the most rude of all. Degrading to customers, does not give S#!t about employee behavior, and no respect for a grown woman. Talked to me like I was some early 20's kid. Owner needs to learn some manners. Probably thinks she can be this way because she is the only one in town.

This is for the UPS store in Great Falls, Mt. I use this store alot to mail and return items. I've…read more NEVER had an issue and everyone was most helpful. BUT there's seems to be alot of change taking place. Especially noticeable are the RUDE girls behind counter. One of them refused to help me because she said I didn't hand her the packing slip....WHAT!!! I dont really have any choice of another store so what, we all just put up with that service! The man behind me was also complaining because they were talking and the line was getting very long. Shame on the manager for not over seeing these people and getting better service out of them.

How the heck can you have a Fed Ex drop off that doesn't print labels? The world runs on bar codes…read moreand convenience now. Why can't this place? Yikes.

Had to ship my husbands medicine to him quickly since he forgot them on his trip. When speaking to…read more800 number customer service I knew I could get them to him by 2pm the next day so I took them to this office. The lady working was very curt with me and didn't seem to care that I needed to get his meds to him quickly. She offered me the overnight pricing and said she had no specific time for delivery. So, when I told her what customer service said she just said it'd be $76 and seemed to assume I couldn't or wouldn't pay that price. I did pay the $76 and he got his meds.

Great experience at Staples in the Photo area. Lila was terrific in helping with a special project…read morefor retirement invitations for my Grandpa. She was friendly, knowledgeable, fantastic customer service and really appreciated her great help! Thank you, Lila for demonstrating great customer service!

I'm putting less-than-reliable because twice now I've driven to this location in the last business…read morehour only to find them closed an hour earlier than advertised. Not sure if it's a Yelp issue or a miscommunication between Yelp and Staples or if Staples just closes when it wants to but I'd suggest calling first before you make the trip.

I went in to return an Amazon order. Both the men at the counter were rude and gave poor customer…read moreservice. The first guy was there by himself at first and was doing check out and Amazon. He was not giving his full attention to the other customer as she had some questions. I said I can wait and he continued to try to take care of both of us. He was not understanding her question. Then the other guy came back, he didnt say hello, OR ADDRESS ME. He says " Amazon? Do you have a code?" He scans it , takes the box, I attempted to tell him there was a battery in the box, He rudely says something like I know what Im doing? Expecting me to leave I stood there and then asked "do I get a receipt?" He annoyingly printed me one. Horrible service.

Called the Staples print department to see if I could email a document to them, have them print it…read moreout, then have a the signature completed and have them scan the signature page and email back to me... the lady on the phone said they could not provide that kind of service. I'm baffled!!!

I recently self-published a book and used the printing services of Printing Center USA. I had…read morenever used them before but the ratings looked decent and the price was very reasonable. The entire process of uploading files and review proofs couldn't have been easier - mainly thanks to Rachael Strunk who kept in constant communication and answered any questions I had in a very timely manner. I was also pleasantly surprised to discover that they also made a digital flip book of my publication so I can share it online. When I finally received my books, they looked great! I will definitely use Printing Center USA again and urge anyone who is considering them to go ahead and take the plunge!

Beware of the 'dedicated rep' experience they advertise. My Client Experience Specialist, Katrina,…read morewas largely unresponsive throughout my order. When a cover page error occurred, I was told it was entirely my fault for approving the proof -- conveniently leaving out that there were already flagged concerns with my file that Katrina never bothered to communicate to me directly. No call. No email. Just silence, and then blame. I understand that proof approval carries responsibility, but when a specialist is aware of flagged issues and stays silent, placing all the blame on the customer is poor service. A simple phone call or email could have caught this before it went to print. I expected more from a company with this many positive reviews. Proceed with caution and follow up proactively -- don't assume your rep will. Scott C