What a total Waste of my tax dollars! Drove up to this remote location from EDH expecting foot traffic to be light to renew my passport only to be told by the lady in the back that she was no longer entertaining any passport renewal. I could understand if there were people inside the post office but the place was empty. LAZY!!!!!! Don't ever make a mistake of coming to this pathetic place! Fyi--i had to put a star to post this! read more

The worst post office with completely inept workers. Extremely valuable package stolen after being scanned as received, never left the premises. Will be filing a theft report with local sheriff and complaining to main U.S. Postmaster. FIND ANOTHER POST OFFICE TO USE! read more

Hey there DS post office! How about updating your website that states you DO offer walk-in passport service but when customers drive 30 minutes to your location, they find a sign on the door stating NO WALK IN PASSPORT SERVICE! Seriously, WTF? Would give you a negative star if I could!! Congrats for being ranked up there as one of the worst PO's EVER!!!! read more

My wife and I have utilized the Diamond Springs Post Office for nearly 20 years and have received excellent serve during all that time. The staff at USPS Diamond Springs has always been friendly and helpful. We are grateful for their fine service. I am dismayed to read the negative reviews here. It seems that some of them have been written as reviews of the USPS in general, not this specific post office. Also, regarding the allegation of Diamond Springs Postmaster being a thief, that is both preposterous and completely uncalled for. Pam is a wonderful person and an fine Postmaster and deserves nothing but kudos for her efforts. Thanks you D.S. USPS for your most excellent service! read more

In July I sent my sister a package for her birthday. The employee behind the counter helped me package the gift. It was obviously a small box that one would consider it was jewelry. I opted not to purchase the additional insurance over $50 although the value of earrings were just over $100. I reviewed the tracking the next day and it said it was listed as "In Transit". After a week had past, I called USPS and they said they could not find it in the system. I filed a complaint with the Office of Inspector General but they referred me to the local office. After several weeks of following up, the Post Master (Pam) at the Diamond Springs office called me and said they were doing their best to track down my package. She even said she may have been the one who helped me that day. She recently called and said she was working on it and said she would call me back the following day. That was two weeks ago. She has not returned my phone call. I suspect that she is the one who took my package because she knew it was of value and magically my package is no where to be found. I have no trust in the postal service at this location. If I could give negative stars, I would read more

Three years after my first review. Nothing has changed. I call it a small miracle if I get my parcels. I ROUTINELY receive mail and packages for my neighbors. It's not just a mix up of numbers, they get the wrong street! I have a whole routine in which I re-deliver my neighbors' mail. There is no business or organization that I can think of that does such a poor job of a simple task... match up the number and street...done. If I leave mail for them to pick up in my box? Nope. They leave it there. Even a *hint* of rain in the forecast? You're getting a "delivery attempted" Notice instead. Whenever I see that my online vendors force USPS as the carrier, I have to prepare for it to be delivered elsewhere. Zero problems with UPS, FedEx, DHL, Newspapers, plumbers, contractors, pizza, etc. Only USPS gets my address wrong. Oh, I submitted another complaint via the website. I received no reply... except a survey to ask how well they solved my issue. Classic USPS. Checkmate. read more

If I could give a negative star, I would. Long story short, I had some packages that were supposed to be delivered, and they were delivered to the wrong apartment. The person at this apartment ended up stealing my packages. The Post Office found out about it after me waiting a month and a 1/2 to hear something back. Then the postmaster said she was going to write me a letter to give to the business that I never received packages from because they got stolen to hopefully get a refund or the packages re-delivered. The postmaster said she would send me the letter within a couple days . She never sends the letter I have to call multiple times only to hear that she's not in the office and hasn't done the letter. Weeks later, I called the Post Office again and finally got ahold of the Postmaster. She tells me she never wrote the letter because she ended up having medical problems. And I totally understand things happen, but if she had done the letter and kept her word when she said she was going to, it would have never been a problem. At the end of the day, I am out the money for my packages and feel a serious mistrust with this post office. I would also like to add that my regular mail delivery woman is wonderful. There was a substitute driver on the day of this happening. read more

Worst post office. Had hatching eggs sent to me and 20 days later still no sign of them. The worker did not leave them the first time they came due to "no safe place to put them" UMMMMMM the other drivers leave them every time. Now it's 10 days past and well the eggs are dead AND STILL HAVENT ARRIVED. another order I checked today showed up there on thurs. it's not Monday and I still don't have it. PULL IT TOGETHER. y'all have jobs. We don't , we need the stuff we order. Ugh! read more

The best post office. Super fast, easy to get in and out. Awesome employees at this branch. Super helpful, efficient, and knowledgeable. Everyone is always smiling and rarely a line. I really like to look at the stamps before buying. They are very patient with me! Keep up the great service! read more