First of all, I'd like to start my showing my appreciation for Lori here. I had a medical emergency…read morewhere I had to receive my medication by Friday, however I live on a facility where even if the package was delivered on time I wouldn't get it until Monday. Needless to say, I freaked out since it was a three day weekend, I called this post office before the package arrived there , Lori picked up and she personally made sure that when my package was delivered she would take it out and wait for me to go pick it up early Friday morning. She did exactly that. Thousands and thousands of packages come in everyday and she made sure to take mine out and held it for me. I am from California where the same things happened back home but the post office would never, NEVER go out of their way to do that. The customer service of this post office is fabulous. I'm a guest in the state of NM and my experience at this post office alone just goes to show how welcoming and awesome the state is. Once again, thank you Lori. May god bless you.

Totally incompetent they lose your packages all the time and don't bother calling they never answer…read morephone the reason I bought a P.O. Box was to get packages because I work in the oil field all day so I can't get there before they close but do they put my package in a locker no my box has the yellow slip in my box which means I have to see a clerk

Might have your mail carriers learn how to read addresses. Might help. Many times these morons have…read moreput someone else's packages in my mailbox. I should get money for taking them to the rightful owners.

The worst management team ever! I had a missing mail case opened from that location. The supervisor…read morecalled today November 5th, read the tracking back to me, read the status and said the case had to be closed since they are not in possession of the item. My case # 16895202. I told her that that's the exact reason why I had opened a case cause it hadn't been delivered yet. The supervisor said "well, I don't have it and I have time frame to resolve the issue, I'd have to close it". I asked why are you closing it if you didn't resolve it, you just read my tracking status back which I can see on the web. Supervisor became very rude, interrupted my every word. I asked for the name several time, no respond was provided. Than the supervisor hung up... I called back several times, no respond. Horrible management team. I will call the customer service tomorrow and report that horrible experience

The Hagerman Post Office and local Mail Carrier is very professional and courteous. I'm disabled…read moreand they make it possible to receive my mail and packages. Very nice people

They sent my driver's license back to the MVD?…read more It was in my informed delivery but it never showed up. I went to the MVD website and it said USPS returned it? Calling them did nothing.

Had a package get delivered but couldn't find it where it said it was delivered. I made a case and…read morewithin the hr they resolved it. Great customer service and I was super impressed how fast they were able to resolve my matter.

My mail carrier, I believe her name is Cathy, is the best! Very thoughtful, always puts my mail in…read morethe box stacked neatly on one side. Since people mostly complain on here, I thought I would give my carrier Kudos for a job well done!

Post cards from Roswell need to get mailed and so I stopped here to get a bunch of postcard stamps…read more Easy and quick with a short queue that went fast. There is a mail drop lane so that you don't have to get out of your car. It is one way as you loop around the post office. There is also street parking. [Review 17460 overall - 70 in New Mexico - 978 of 2022.]

Stopped here for stamps. I loved their innovative/hysterical take on a ring bell for service…read morehonker. The clerk was funny, kind, and helpful. Great customer service.

There are some things that never change apparently! This is a photo from 1972…read more Crazy how little it has changed in like 50+ years!

I stumbled into this Post Office when I visited the small town of Lincoln, NM. Like many others who…read morecome to Lincoln, I wanted to see the history of the town that made Billy The Kid Famous. One of the places I went to visit was the Tunstall Store. To my surprise, the Post Office is connected to the store, and is a fully functional working post office. I went it to buy stamps and saw the smallest post office I have ever been in. There were many P.O. Boxes that made the small space look like it was stuck in time. I purchased stamps and asked about the town. The employee was very helpful, and gave me all the information I needed. He also told me that many things had closed because of covid, but places were slowly opening up. I ended up shipping something home from that post office and sent a few letters to friends, just to have the Lincoln postmark. There are only standard services, but the small interior is enough to walk in and see it. They do not make buildings that last like this anymore, even if only two people fit in the post office at one time. I was told that the mail gets picked up at 6pm almost daily.