First of all, I'd like to start my showing my appreciation for Lori here. I had a medical emergency…read morewhere I had to receive my medication by Friday, however I live on a facility where even if the package was delivered on time I wouldn't get it until Monday. Needless to say, I freaked out since it was a three day weekend, I called this post office before the package arrived there , Lori picked up and she personally made sure that when my package was delivered she would take it out and wait for me to go pick it up early Friday morning. She did exactly that. Thousands and thousands of packages come in everyday and she made sure to take mine out and held it for me. I am from California where the same things happened back home but the post office would never, NEVER go out of their way to do that. The customer service of this post office is fabulous. I'm a guest in the state of NM and my experience at this post office alone just goes to show how welcoming and awesome the state is. Once again, thank you Lori. May god bless you.

The worst management team ever! I had a missing mail case opened from that location. The supervisor…read morecalled today November 5th, read the tracking back to me, read the status and said the case had to be closed since they are not in possession of the item. My case # 16895202. I told her that that's the exact reason why I had opened a case cause it hadn't been delivered yet. The supervisor said "well, I don't have it and I have time frame to resolve the issue, I'd have to close it". I asked why are you closing it if you didn't resolve it, you just read my tracking status back which I can see on the web. Supervisor became very rude, interrupted my every word. I asked for the name several time, no respond was provided. Than the supervisor hung up... I called back several times, no respond. Horrible management team. I will call the customer service tomorrow and report that horrible experience

My mail carrier, I believe her name is Cathy, is the best! Very thoughtful, always puts my mail in…read morethe box stacked neatly on one side. Since people mostly complain on here, I thought I would give my carrier Kudos for a job well done!

Post cards from Roswell need to get mailed and so I stopped here to get a bunch of postcard stamps…read more Easy and quick with a short queue that went fast. There is a mail drop lane so that you don't have to get out of your car. It is one way as you loop around the post office. There is also street parking. [Review 17460 overall - 70 in New Mexico - 978 of 2022.]

Totally incompetent they lose your packages all the time and don't bother calling they never answer…read morephone the reason I bought a P.O. Box was to get packages because I work in the oil field all day so I can't get there before they close but do they put my package in a locker no my box has the yellow slip in my box which means I have to see a clerk

Might have your mail carriers learn how to read addresses. Might help. Many times these morons have…read moreput someone else's packages in my mailbox. I should get money for taking them to the rightful owners.

Waited out a dust storm here and Kathy was awesome. So welcoming and hospitable. The storm went…read moreinto the night , so she definitely went above and beyond for us. 10/10

Yup, these other ratings are still really old in the world of Yelp. Lol…read more And I just have to tell it how it is so you can understand what you're dealing with if you have to go to the one and only Hobbs Post Office. Don't show up during the regular business hours lunch break times... it gets crowded. It's always crowded during any holiday. Or days preceding a big holiday. The line moves ridiculously slow more times than not! They often lock the door on the north end of the building due to "blowing wind" which is where I prefer to enter... However, the doors at the main entrance are just as difficult to open and slams the glass ajar & shut when said high wind is in session. The lines in the parking lot need to repainted, but even then folks would still park like drunk schmucks. The employees, while mostly friendly, tend to be somewhat unprofessional here. If they had a self-service kiosk for stamps, I'd probably never choose to deal with the front desk folks. On another note, the mailman that comes to my brother's house which has an office for his business that I work for does not handle our packages with care. Our cameras show him dropping them and tossing our clients' very expensive goods carelessly. Yep... I'm gonna keep complaining in person and on here because they recently raised prices on the post office boxes. Plus I have high suspicions this same office lost my birth certificate about 15 years ago! (At least that's what the US passport agency told me.)

I live out of state and have been trying to reach them to inquire about mail for a deceased…read morerelative, but they never answer the telephone. I can call 30+ times a day and it rings for two solid minutes and then disconnects. I wish I knew how else to reach them or if I should just give up trying to call all together.