My mail has been going to I live on autumn Ln It's been…read morehappening with many of I've had packages stuck in the mailbox with the key that won't work for a long time. I don't even know what happened to that got it. Thanks. I will remain anonymous.

We ordered live chicks, USPS did an amazing job getting them here!!…read more Our chicks went from Missouri(Cackle) to IF in 2days!! They even put them on a plane from Boise to IF-even though they had time to put them on the truck(they went at 1am). The post office called me to let me know they were there & where I could pick them up even before they technically opened!! Only issue, my son went to pick them up on his way back from work, had left his ID in his lunchbox. He had a picture of his ID on his phone, proof that he was called, & obviously knew the name/address on the box(it was addressed to my 11yo in 4H), to & from. Nope. So he had to come home & go back, leaving the chicks for an additional 30min(not a big deal, but could have been)....&then the guy didn't even look at it, just enough that he had it. Kinda super silly!! They also weren't overly friendly, just kinda doing their job, but not unfriendly or rude either...European style customer service. Overall we were impressed by the service, but there was still room for improvement.

Their customer service is beyond frustrating. It won't let you talk to anyone. Do not recommend…read morecalling.

Where the hell is my package !!!???? My tracking # is 9505515260926254932858 it is a title to a car…read morea d I need it asap and supposed to b here Monday wtf guys..I need that title and paid alot to insure and make sure delivered safe please help

helped my dad get his stuff delivered. It went smoothly and the person working the front was really…read morenice. They were quick and precise with the job as well.

They closed early! i showed up 10 minutes before close I was filling out the box in my car. it was…read moreabout 4:56 when I walked though the door and everything had been shut. then next day, the man argued with me that I was a liar and no such thing happened. yeah okay after I took a photo and read my drive times on life 360 I have proof I was there before they should have closed.

This UPS store isn't perfect, but it's the only store in the 5th largest city in Idaho. Yes it's…read morepretty much busy from open to close and sometimes the lines can extend out the door, but the staff here are spectacular! They are always helpful, polite and work as a team. I don't know if it has always been that way but as of mid 2025 they are working so well as a team whine I've been there. For a business such as this teamwork and efficiency is key and they have it dialed in. Missing the 5 star review due to the lack of parking for the only and very very highly utilized UPS store.

Very frustrating to walk in with a package ready to be shipped and told "You just need a scan" and…read morewaited 25 minutes to get a "scan" of the item. This location needs a separate register ready to have drop-off items that are already sealed with a UPS label on it. There were multiple people in-line behind me with the same thing, just needing to "get a scan" and had to wait for all of the other patrons that needed counter assistance for boxing, taping, measuring, entering addresses/recipients, printing, etc. The line was wrapped around the store and it was after Christmas. Unnecessary wait times to be prepared to leave my shipment unlike other carriers in the area. Please figure out a way to streamline this process for those of us that can literally drop into a bin and go about our day because we did the work and do not need "help" or a receipt.

Using a US postal envelope to ship multiple calendars, a single per envelope. They charged me 19.90…read moreper envelope and post office only charged $11.90. Never making that mistake again.

I have come to expect nonchalant service after COVID but to be treated as an inconvenience when I'm…read morea customer? Oh, heck no! I will NEVER step foot in this place again EVER! I could not email my shipping label to the shop. I asked the worker for help and she didn't have any useful ideas. I tried for 5+ minutes and got nowhere. When I asked her coworker, he was all stressed out about shipping another package and treated me rudely. He asked why are you asking me? Are you not happy with her help? Well, no and I told her that I'd see if you had any helpful ideas. He suggested that I go outside to send the email to get better cell coverage. I tried again outside and couldn't so left in frustration. What a sorry ass excuse for a business! I went to a real FedEx shipping center where I got much more pleasant service. Turned out, I had changed the password for my Google account and couldn't send or receive emails until I logged back in with new password. Regardless, the worker at Parcel Express is a jerk and deserves to be put in place.

I needed to talk to a person by phone about a complex mail delivery problem. There is no way to…read moreactually speak to a person on the phone, because every opinion the computer gives you takes you to a message that says "the mailbox of the person you are calling has a mailbox that is full and cannot accept any messages." How in the world is person supposed to speak to a clerk if they won't answer the phone, and have message machine that is full and can't accept messages? I don't have the option to go to the PO physically, as I am living outside the Pocatello area. typical US government operating procedure. GRRRRRR

The mailman left my front fence unlatched. My tiny dog about got killed on a busy road! Mailman…read moreneeds to be respectful and latch gate always. My tiny dog is a lovable sweetie, pay attention when leaving the yard.

Fast, efficient and great services. They take care of everything. Convenient and quick.read more

I've been a customer at ShipPro for years and years, and I can honestly say their service is always…read moreexcellent. The team is consistently helpful, efficient, and kind. Dane, in particular, is incredible. He is always so friendly and willing to go above and beyond. It is rare to find this level of customer service. I hope they know how much I appreciate them. Thank you Dane!