This post office has now lost 3 important pieces of mail in the last 2 months (that I'm aware of) causing huge wastes of my time putting stop payments on lost checks and replacing lost items. Who knows how many other pieces of mail went missing that I don't know about? They delivered my mail to my neighbor on at least 2 occasions (that I'm aware of). I signed up for Informed Delivery to help, but it only led to more stress since I can now see more pieces of mail which were scanned but never delivered. This lost mail is not returned to the sender either. Where does it go?? When I go in person to get help, they just say there is nothing they can do. What is wrong with this location? Why can't they deliver mail? read more

Worst post office ever. On many occasions, tracking says they "attempted delivery" but couldn't get access. Well, we don't have a fence, nor do we live in a gated community. We are on a corner lot, our road is wide open, and we have the community mailboxes. Nobody attempted to deliver anything, and this has happened MULTIPLE times. Worse yet, with this last package, tracking now shows this message - "Disposed by Post Office - Your item could not be delivered to the intended recipient or returned to sender. It has been disposed of by USPS." The package was jewelry, so I hope whoever "disposed" of it is enjoying it. read more

The package should deliver March 23rd but my Tracking says Awaiting Delivery Scan but today is April 1st . still waiting even after 8 days. The delivery status of your item has not been updated as of March 23, 2021, 12:10 am. I call and ask the post office been tole Don't No where is the package is. read more

This has to be one of the worst post offices in Washington State. No wonder the USPS is going under. It has always been rumored that mail gets "lost" incoming and outgoing, but now thanks to Informed Delivery, the regularity of incompetency is proven, by their own system. I cant wait for a professional organization to replace this Sumner bunch of shamateurs. They just dont care. read more

At least it got here and that's The only positive thing I can say! I had a package stuffed into my mailbox so tightly that it was difficult to remove !! A portion of the contents was a plastic shaped bowl that instead of being round is now oval !! This isn't the first issue with our carrier! She is too lazy to walk up to the house obviously, hence the package being stuffed into a mailbox entirely too small for a package that is 15 ×13.5 × 4 !! I've also had an issue with receiving other people's mail-oh, I'm sure they receive ours too - including packages !! I recently had a registered letter come that we were sitting in the house and witnessed her drive away without bringing the notice to us !! Of course, at that point we have to then make a trip down to the post office and pick it up! AND this happened twice with the same letter !! I am so tired of my LAZY carrier who delivers on the 20,000 block of Church Lake Drive East! Lady, YOU SUCK. Get it right or get another job! Secondly, if you try to contact them by phone you're going to wait on hold 30 to 40 minutes! read more

They suck, they don't deliver the mail like they should. I had a piece of certified mail, I actually saw the driver at my mailbox but didn't know I was getting certified mail. He left a "Sorry I we missed you" paper, (Never came to my door) telling me I can pickup at the post office. I called in, they said it would be redelivered the next day, it wasn't, I caught the postman (Lazy) at the box and asked about my letter, he said I will bring it tomorrow, he never did. Incompetent people that shouldn't have jobs. If you don't want to do your job, stay home. I just moved here a little over a month ago, never have seen such bad mail deliver. WHERE IS THE POSTMASTER??? DO YOUR JOB~!! By the looks of these reviews they should all be fired. I may have to go further to get action. This is no joke when dealing with mail. read more

They constantly deliver the wrong persons mail to our box and now the hours are HORRIBLe. They close @ 5pm now! When I used to be able to get my mail after work at 9pm....not anymore! read more

Everytime I have a package on the way that ends up in sumner washington it sits there for several days! I had one get to sumner on February 4th. It's now February 9th and it's still sitting there! Every freaking time! Like seriously hire more people if you cant keep up! read more

Its probably easier getting ahold of the president than these guys. They tried delivering once then gave up now it says action needed but I cant even get in contact with them. Horrible service read more

Worst customer service ever they don't answer the phone and you get the run around and it constantly loses your mail

14 people in line, 1 clerk to help for people picking up packages. No other clerk in sight. Absolutely awful customer service. This explains online orders. read more

want to get mail forwarded. filled out the papers. checked and double checked with woman at counter that everything was correct. guess what ? NO MAIL ! they dropped the ball. I'll have late bills because of their ineptitude. AND they dont answer their phones. Thanks a *&#!Xing lot Sumner PO read more