Posted a honest review on google and now I have to put one here…read more
I had recently had my wife's phone taken in by her dad, for screen issues and power issues. I had no idea the full extent of the problem, but after a couple of weeks we had gotten the phone back. I had a conversation with the lady at the front and I was informed that if there were any issues that I could bring it back and I was thrilled that my wife's phone was fixed, I was informed of the types of damage that I did not know about such as the water damage, and the battery issue, I did not know they had broken the screen but that is no big deal as that comes with fixing phones, but after five minutes of having it at home and powering it on it still had the issues of restarting every couple of minutes
(My issue was not resolved)
So I take it back and I inform the lady at the front desk that the issue that I had come in for the get fixed was still happening, she had told me that she will ask "tank" about it, as she did he didn't even come out to me to talk he was in the back and said "at this point I would have to wait until Wednesday, and that he would have to start charging more/again" for an issue that was never even resolved so I had posted this on their google website and usually company's don't call the customer about a review that has been left either bad or good, so about an hour after they close I get a call on a phone that we were given that we had to spend even more money on to get activated mind you, I get a call from a "Fernando" and he goes thru everything he has done for us and how the review was a "Kick in the balls" for what he had done for us
I have never seen a more unprofessional act in my life, first our issue to not be solved, then for us to be told that we were gonna be charged more for an issue that was not resolved, then to get a call after hours from a hopefully regular employee to complain about a review and how it was "A KICK IN THE BALLS FOR HIM"