Great experience coming here to have an item packaged and shipped. They took care packing my item…read moreand gave me great advice on shipping options. I'd definitely come back.

From the owner: The UPS Store #7751 in Syracuse offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.

I am registering a complaint against FEdEx. I brought a handmade Christmas Stocking to a FedEx…read morestore in Camillus on Monday , Dec. 22 because the Post office clerk told me that it could no longer be shipped overnight. The clerk at Fedex told me that he could ship it overnight but the charge was $45.00. Because this was a special gift for my grandson, I agreed to the terms. It did not arrive until December 26. I am very angry! If I had known that it would not be an overnight shipment AS PROMISED, I would have gotten in my car and delivered it myself!!! Of course, when I returned to demand a refund, the clerk denied me. I will NEVER use Fedex again !!!!!!

Daquan provided great customer service. He was polite, respectful, kind & patient. He got my…read morepackages out with the driver before he left. He answered all questions and was thorough. I really appreciated the service and saw him providing the same for every customer. The store is clean and well organized. The store is also well lit with ample parking.

Apparently 2 different drivers do my route, i never drives down my driveway to drop off packages,…read morejust leaves them up at my mailbox by the road in the weeds a good 150 yrds away were there poured on or stolen. My other driver drives down, there's a big turn around and leaves them next to front or backdoor i tried calling to complain but your phone menu doesn't let me. So i posted this and then i'll have to drive up in person.

never too crowded, good parking and polite service. only negative, getting back onto Seneca…read moreTurnpike and going left.

Great location. Good prices. Friendly workers. My only…read morereal complaint is that on holidays they take a whole lot more time off! Example: this week, Thursday is Thanksgiving Day and they are closed Wednesday, Thursday, and Friday. They are closed on Saturday and Sunday too! That's 5 days they will be closed. I have a PMB There. A post mailbox that I Rent from them because my cheap Landlord up the street, Nastri, won't put in a doorbell system!! I am constantly having to deal with the fact that they are closed much more than the Post Office! This week I have a few packages coming on Friday and I will have to wait till Monday afternoon! The Mail also comes between 2:30 and 4:30 pm. That sort of sucks too!

Shipped item with them on Friday and was told it would arrive Monday in Oklahoma. Took them 3 full…read moredays to get it from James St., Syracuse to Fedex in East Syracuse. Arrived late, late afternoon, almost evening on Monday and was shipped early Tuesday morning by Fedex. Not Fedex fault but PostNet. I will not use their shipping services again.

They never answer the phone or return calls. They constantly screw up my mail hold requests.read more

Slow but friendly. Very nice teller lady but they operate at a snail's pace at this location. Maybe…read moreit's the rain or maybe it's just how they roll. I'd still use them but not if I was in a hurry.