This, the main branch of the United States Post Office in the city of Roanoke, Virginia is my…read morefavorite of them all. For it's a clear example of the efficiency and excellent customer service, that throughout the years have distinguished our postal service and its dedicated employees. Even though they have had to confront competition along the way, it has only served to make it even better. For competition is the American way, where everyone benefits from it along the way. On the year 2025, the United States Postal Service (USPS) celebrated its 250th anniversary. This postal system was officially established by the Second Continental Congress on July 26, 1775, with Benjamin Franklin appointed as its first Postmaster General. It was founded to bind the nation together and facilitate secure and accessible communication among all communities. Its original intent was to ensure the inexpensive distribution of printed material to educate a democratic electorate. After the arrival of the computer, the internet, and the email, and with all the competition of private companies such as UPS and FedEx, the USPS went through some hardships. But they have remained in the hearts of every single person in our communities. We admire and look forward to the daily arrival of our mailcarier. To going to the Post Office to mail a letter or pick up a package. We enjoy buying and collecting stamps. We appreciate and respect the service that the U.S. Postal Service employees do for us. I invite you to visit their 250 Anniversary website USPS.com/250 and read the two books that they put out last year to celebrate the occasion: "Delivering for America: How the United States Postal Service Built a Nation," and the special 250th anniversary edition of "The United States Postal Service: An American History." And also, I invite you to watch my favorite movie that I watch every year around this Holiday Season: "Miracle on 34th Street." Today, I visited this post office to purchase some Forever stamps. I enjoy walking into their building and always finding it clean and filled with posters and flyers containing useful information. I enjoy taking a peak at their small little museum as you enter the building. As a contrast to this they have right in front of it, a Self-Service station with the latest electronic computer. Then there is a long, wide hallway filled with P.O. Boxes on the left, and the post office counter on the right after entering through another glass doors. They even have a branch of the Blue Eagle Credit Union inside the same building, for the convenience of their customers. In this U.S. Post Office you can not only buy stamps, send letters, mail and pick-up packages, but even purchase shipping supplies and greeting cards, among other things. The line always moves fast due to the very efficient postal clerks, who even though they move fast, give you their total attention and take their time to make you feel at home and not rushed, explaining what needs to be explained about the system to provide you with useful information. When my turn arrived, a walked over to the counter and received a warm and friendly greeting from the postal clerk. When I inquired about the latest editions of their commemorate Forever Stamps, he pulled out a box with all of them. I had time to look over them and picked a book of the one I like the most, and then proceeded to pay with my credit card. I was in and out in no time at all, after receiving not only my stamps and receipt, but a heartfelt Thank you. I walked out of this Post Office feeling proud that I was an American citizen and that I lived in this great country of ours.

We had an 8am appointment for a passport. No one showed ups waited for 50 minutes with many others…read morewho had appointments. Eventually learned the person called out sick, but no one bothered to tell any of the waiting customers, many of whom had little

These people are rude and will let you wait in line for 10 minutes before telling you they are…read moreclosing and will no help you, even though you got in line well before closing time. If you have a problem, they will not help nor will they answer their telephone! Avoid, go to Cloverdale--they are always pleasant and helpful!

Avoid at all costs, they are very rude and won't Lift a finger to help you. They were not helpful…read moreat all even though I had all of my information and waited. Try to use any other post office.

The African American lady who works behind the counter on the far left is AWFUL. She was incredibly…read morerude, condescending, unhelpful and made me want to cry by the time I left. I am never going here again due to this horrible employee.

I can't bash this post office too much, but it's just typical of the woes befalling this once…read morerespected and mighty institution. It's a big facility, but the service lobby area is cramped and poorly laid out, and since there's always a line, that's not good. The self service machine is okay and the post office boxes don't look like they have issues. The parking lot is a train wreck. The exit is too close to the light on 419 so cars back up into the parking lot very quickly. If someone just took one minute to think and plan, this probably could have been a decent location, but I don't think there's a lot of strategic planning that goes on at the post office. Also, I wanted to get Christmas stamps but the line was long so I figured I'd get something from the machine. And I received the world's most hideous stamps. That said, the cards will still get mailed.

USPS, IS USELESS. I have a package that electric tracking…read moresays will be delivered by end of business today. I waited at the letter box, the rural delivery contractor zoomed through. No package, it is 8.5lb, 40 inches long. Tomorrow I will bet there is a note in the mail box and they will claim it is undeliverable, I will be waiting at the mail box, this lazy contractor won't even bother to bring the package. As a result I will have to do a 12 mile round trip, take about 1.5 hours out of my day. Why am I even paying for delivery when I have to go pick it up myself. They deliver an average of 5 pieces of junk mail a day. The post office concerned is the main office near cave springs. They all need to be​ fired, no pension, nothing...useless. and when you call you get told the wait time to talk to a live human is an hour. Very convenient that this happened at 4pm.

It's always the same lady. She talks down to you and makes you do even the smallest things, like…read moreremoving a paper from your bag, even after you've already completed the survey and gave her the best score. It's always the way how she says it. Other stores are better. I'll take the long drive.

I live just down the street from the grandin post office. Since February I've had three situations…read morethat involve theft through that branch. I sent a $50 gift card to a friend who lost her father( she never received it), I sent a birthday card to a friend with a $20 lottery card( all she received was an empty envelope) and today my friend sent me a card with a gift card and the envelope was ripped and opened and card was empty!! Definitely not acceptable practices. The grandin branch never ever answers their phones.

Super Polite and Friendly, Jenny is awesome. I wish my PO was like this one.read more

I can never contact anyone by phone at the post office in Salem, VA. You get a recording then it…read moresays please hold for the next agent. Then after a few more rings the phone simply hangs up!!! I am calling during normal business hours but that doesn't work. This gives government employees a very bad reputation!

Terrible customer service. I try to avoid dealing with the post office people by using the 24hr…read morekiosk but it never works. There is always something wrong with the kiosk. This time it's the weighing part so it doesn't let you mail packages because the machine can't weigh it. And they don't let you get the priority boxes in the lobby anymore so now you have to go in person during business hours.