The African American lady who works behind the counter on the far left is AWFUL. She was incredibly…read morerude, condescending, unhelpful and made me want to cry by the time I left. I am never going here again due to this horrible employee.

I can't bash this post office too much, but it's just typical of the woes befalling this once…read morerespected and mighty institution. It's a big facility, but the service lobby area is cramped and poorly laid out, and since there's always a line, that's not good. The self service machine is okay and the post office boxes don't look like they have issues. The parking lot is a train wreck. The exit is too close to the light on 419 so cars back up into the parking lot very quickly. If someone just took one minute to think and plan, this probably could have been a decent location, but I don't think there's a lot of strategic planning that goes on at the post office. Also, I wanted to get Christmas stamps but the line was long so I figured I'd get something from the machine. And I received the world's most hideous stamps. That said, the cards will still get mailed.

I can never contact anyone by phone at the post office in Salem, VA. You get a recording then it…read moresays please hold for the next agent. Then after a few more rings the phone simply hangs up!!! I am calling during normal business hours but that doesn't work. This gives government employees a very bad reputation!

Terrible customer service. I try to avoid dealing with the post office people by using the 24hr…read morekiosk but it never works. There is always something wrong with the kiosk. This time it's the weighing part so it doesn't let you mail packages because the machine can't weigh it. And they don't let you get the priority boxes in the lobby anymore so now you have to go in person during business hours.

It's always the same lady. She talks down to you and makes you do even the smallest things, like…read moreremoving a paper from your bag, even after you've already completed the survey and gave her the best score. It's always the way how she says it. Other stores are better. I'll take the long drive.

I live just down the street from the grandin post office. Since February I've had three situations…read morethat involve theft through that branch. I sent a $50 gift card to a friend who lost her father( she never received it), I sent a birthday card to a friend with a $20 lottery card( all she received was an empty envelope) and today my friend sent me a card with a gift card and the envelope was ripped and opened and card was empty!! Definitely not acceptable practices. The grandin branch never ever answers their phones.

This, the main branch of the United States Post Office in the city of Roanoke, Virginia is my…read morefavorite of them all. For it's a clear example of the efficiency and excellent customer service, that throughout the years have distinguished our postal service and its dedicated employees. Even though they have had to confront competition along the way, it has only served to make it even better. For competition is the American way, where everyone benefits from it along the way. On the year 2025, the United States Postal Service (USPS) celebrated its 250th anniversary. This postal system was officially established by the Second Continental Congress on July 26, 1775, with Benjamin Franklin appointed as its first Postmaster General. It was founded to bind the nation together and facilitate secure and accessible communication among all communities. Its original intent was to ensure the inexpensive distribution of printed material to educate a democratic electorate. After the arrival of the computer, the internet, and the email, and with all the competition of private companies such as UPS and FedEx, the USPS went through some hardships. But they have remained in the hearts of every single person in our communities. We admire and look forward to the daily arrival of our mailcarier. To going to the Post Office to mail a letter or pick up a package. We enjoy buying and collecting stamps. We appreciate and respect the service that the U.S. Postal Service employees do for us. I invite you to visit their 250 Anniversary website USPS.com/250 and read the two books that they put out last year to celebrate the occasion: "Delivering for America: How the United States Postal Service Built a Nation," and the special 250th anniversary edition of "The United States Postal Service: An American History." And also, I invite you to watch my favorite movie that I watch every year around this Holiday Season: "Miracle on 34th Street." Today, I visited this post office to purchase some Forever stamps. I enjoy walking into their building and always finding it clean and filled with posters and flyers containing useful information. I enjoy taking a peak at their small little museum as you enter the building. As a contrast to this they have right in front of it, a Self-Service station with the latest electronic computer. Then there is a long, wide hallway filled with P.O. Boxes on the left, and the post office counter on the right after entering through another glass doors. They even have a branch of the Blue Eagle Credit Union inside the same building, for the convenience of their customers. In this U.S. Post Office you can not only buy stamps, send letters, mail and pick-up packages, but even purchase shipping supplies and greeting cards, among other things. The line always moves fast due to the very efficient postal clerks, who even though they move fast, give you their total attention and take their time to make you feel at home and not rushed, explaining what needs to be explained about the system to provide you with useful information. When my turn arrived, a walked over to the counter and received a warm and friendly greeting from the postal clerk. When I inquired about the latest editions of their commemorate Forever Stamps, he pulled out a box with all of them. I had time to look over them and picked a book of the one I like the most, and then proceeded to pay with my credit card. I was in and out in no time at all, after receiving not only my stamps and receipt, but a heartfelt Thank you. I walked out of this Post Office feeling proud that I was an American citizen and that I lived in this great country of ours.

We had an 8am appointment for a passport. No one showed ups waited for 50 minutes with many others…read morewho had appointments. Eventually learned the person called out sick, but no one bothered to tell any of the waiting customers, many of whom had little

I went to this UPS store to ship a package to my stepbrother which contained the flag from his…read morefather's grave the mman at the UPS store punched in the wrong address when I brought it to their attention they said it was too late to do anything about it. They would not send a request for the driver to go back and pick it up. They would do nothing to help me. They are worthless human beings. This was a veterans flag.

I went onto the UPS Store #2942 in Roanoke today between 2 doctors appointments, to get a power of…read moreattorney notarized. I drove an hour from Martinsville. I was at fault because my license is expired. I am in and have been in treatment for cancer for the last 6 months, so I have not been able to drive or renew my license. The notary refused which I understand. Her rudeness I cannot understand. When I came in she was "outside" I was told. As soon as she came in the store, she started saying loudly, you have to bring your own witnesses. I had a friend who drove me, and I had asked another lady to witness and she agreed. The notary started loudly trying to talk the lady out of witnessing for me. At this point she had not even asked for my ID. I'm not sure if she just did not want to do the job or I had interrupted her outside break, but she was very rude! I won't be returning to that store.

Employees were very short and snappy. Two of them behind the counter were laughing while the one…read morewho rang us up was being extremely rude in speech and demeanor. Would not answer our questions about where one of our packages we had shipped here was. When we struggled to lift a package they did not offer to help and simply watched us. Said they did not have our package, and we went in the car only to realize that they did have our package. We went back in and she blamed it on us, saying we said our name too quickly. DO NOT GO HERE. Worst UPS I have ever been to. Woman who "helped" us was named Corey.

Unfortunatley the worker would not agree to wear her mask because of asthma. This is NOT based on…read morereal science, but foolish preference. See the recent position statement of the American College of Chest Physicians

The owner, Marcio Sene, was extremely unprofessional, and based on other reviews, it seems I'm not…read morealone in this experience. I came in to return 4 Amazon curtains that looked completely identical- same packaging and no labels to distinguish them. Marcio told me to "take it up with Amazon," so I left and spent 40 minutes on the phone with an Amazon rep. They reassured me several times that if I placed all the curtains in one box, UPS could process the return with a single label since they were all from the same order. When I came back to the store and tried to explain this to Marcio, he immediately cut me off, saying I had 10 minutes because the store was closing soon. When I showed him the QR codes, he raised his voice, repeating "one QR code per package" over and over and even started snapping his fingers at me. He kept saying, "Amazon knows the rules, take it up with them," in a very dismissive tone. I left the store feeling humiliated and upset. While I understand it was close to closing time and I may have been misinformed from Amazon, his rudeness, raised voice, and overall attitude were completely unnecessary and unprofessional. I was also extremely frustrated after two failed attempts to return the items and a 40-minute call with Amazon that turned out to be a complete waste of time. Rather than showing any patience or willingness to help, he chose to be rude and dismissive. I will not be returning to this location, and honestly, the store would be much better off with a new owner.

Went here today and as everyone else has already stated, Marcio Sene/Owner was incredibly…read moredisrespectful and belligerent. He seemed to enjoy it as he had smirks on his face while acting out with his rude behavior. I had 4 boxes in my arm and after returning one, I told him I had more returns. It was hard to miss. I stared at a minimum 3x, that I had additional returns. He still tried to skip to the gentleman behind me while I'm at the counter!!! I had to state loudly, Excuse me. I am not done. I told you I have more packages. He looked at me and smirked. It was a very deliberate action. Not to mention I'm visibly pregnant. He is a jerk and it's clear from all these negative reviews and the reviews on Google that he might actually enjoy mistreating people. I hope his store loses business until there is a new owner or until he learns how to treat people. It's unfortunate but I plan to contact UPS corporate to escalate my experience and the experience of everyone else. This is very serious and while this may be just one store, word of mouth is everything.

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.