Drivers test located on the left-hand side of the building main entrance on the right hand side…read more Head to the entrance on the south side get a number ticket and wait. It was a few hours before our number was called. Staff were helpful and security kept walkways, clear. Self serve kiosk by West entrance door facing Brockton. Seating area is limited, but we were able to find two seat seats. Numbers called will be displayed on the screens. Parking fills up fast.

Most rudest customer service representative! I give no stars if I could my daughter had her…read moredrivers test and she just had the most ugly attitude about everything. "Lady @window 1. I wish I had her name but I wanted to leave already besides I did not said anything to her because I was with my daughter. So DMV you bet you need to improve hire workers that truly make a difference!

Overall, the experience was good and most of the staff were very helpful and friendly. However,…read morethere was one staff member taking photos who seemed to have little patience. She was giving instructions to my family member about where to go for the driver's test, but he needed help because of the language barrier. When we tried to translate for him, she told us we were not allowed to talk to him. We were only trying to help translate so he could understand her instructions. I understand that the process needs to move quickly, but a little more patience and understanding for people who don't speak English well would make the experience much better.

Rude and not helpful. 2 lady's said they didn't have a pen for me to…read moreuse....................................................

The DMV on Hemlock is fast because they only service some things ( I believe most of them do this)…read moreso check first before you go in. I had no appointment and I was out in an hour, after renewing my license.

This DMV location only service IDs and License …read more Smaller and goes by very quickly. 5 star for how quickly I got done . 1 star - As for the ratings for the security guards , the staff ? Well! Let's just say they give off / have that I don't give a **** attitude like all the other DMV locations I've been to..

Went for my CDL Test, love the facility & man if you get the examiner Lamar, he is probably the…read moremost friendliest examiner I have ever had to exam me. Kind, hard working & you can tell he loves doing his job. If you get Lamar you are in for a great testing experience !

I want to thank Lamar and Zurni for helping me gain the experiences I needed to pass my driving…read moretest. Much Respect .

window #22 Natara is extremely rude and unprofessional. i came 2 weeks ago and she had a nasty…read moreattitude, i come back today and has an even nastier attitude. almost throwing my documents back as im asking a question about my proof of address. she is so bitter and made my experience here at the dmv horrible with that attitude she should be in charge of cleaning restrooms instead of dealing with happy customers because she'll kill your mood the moment you walk up to her window.

This is a commercial driver DMV office only. Nice big space to do your skills test. The streets in…read morethe area are nice and wide for the drive test. If you didn't make an appointment you can usually get on the wait list and take your commercial test within an hour. Do your testing, renewals, print-outs, medical updates through this office if your a commercial driver. You may have no line at all at this office because it's only commercial drivers. Even without an appointment! *They only accept cash as payment. If you forgot lunch there are food trucks. The ice cream man comes later.

They helped my daughter and I above and beyond. We went in for her behind the wheel test and we…read moreforgot to bring her permit, well she did. The people there were so helpful and went out of their way to het her a license. We ran late because of all the paperwork we needed to do but they still made sure she got her test. The security guard that day was amazing at helping is though the process and after my daughter passed the guard walked all the way over to say congratulations with a big smile. Let's face it no one likes to go to the DMV but the last few times I came to this location they were amazing at what they do and keeping the line moving. Big thanks to these workers and this is for sure my new go to location.

4 times. 4 times I had to go to try to register an out of state car - year 2017 Honda. 1st ) I…read moreneed to show proof of payoff for a car from 2017. 2nd time) their tap didn't work needed to come back with a physical card to pay. 3rd time) I was told to come back and pay, then told to bring a notarized copy of the pay off letter 4) brought the notarized copy and was able to get California license plates. How in the heck can you do this in 20 days? The guy next to me complained too. I think he got some kind of penalty? I don't know. My goodness! Did they want my first born son too? The car was 2017 - how would there still be a note and I have the original copy of the pay off letter. Just plan on being there 3 to 4 times to finally get your car registered in California.

True to the DMV reputation! We arrived to have a vehicle…read moreinspection. Several employees went by and started drivers tests. There are no signs or instructions anywhere. I knocked on the side door that said employees only. A man inside motioned for me to go around to the front. I motioned back. He opened the door and said this is for employees, you need to go around. I said I realize that but just a quick question. Do we just wait for a vehicle inspection or do we need to do something first? He said just wait. This is an employee entrance. He had a major attitude. If they don't want questions maybe à sign that says, for vehicle inspections wait here, someone will be with you shortly? Jose that actually did the inspection was very nice and professional.

Tip: don't sign on to the DMV Wi-Fi - will continuously circle for connections…read more *Do turn your Wi-Fi off and continue to scan QR code checking in under cellular data. No longer accepts walk in. Everyone needs to scan the QR code to put yourself in line .

I had a great experience with Joseph at Windows 17 in West Covina. He went above and beyond…read morehelping me with a DL situation. He said, due to a recent training he had just completed, he was able to fix my problem and lessen my stress completely! He deserves a commendation for his customer service.

We had a Thursday morning appointment at the West Covina DMV Office for my daughter's standard…read moreClass C driver's license written exam (knowledge test). Upon arrival, we checked in simply by scanning the QR code, which was incredibly efficient. I was pleasantly surprised to see it wasn't very crowded, and our number was called almost immediately. The staff members were both helpful and efficient. My daughter quickly finished her fingerprints and photo, and was then directed to the next line for the actual written test. She mentioned the exam consisted of 46 questions in total, and she passed on her very first try to get her learner's permit! Having dealt with slow lines and rude staff at DMV locations in the past, this was a surprisingly pleasant, quick, and organized experience. Highly recommend scheduling a morning slot here.

It was my first time to com to this dmv. I normally go to Redland. I was so disappointed with this…read moreplace its so slow and the worker's are so rude. Well what do you expect from a ghetto place. I don't recommend this dmv.

This office has a self-serve kiosk to avoid waiting in line. DMV kiosk are convenient and offer…read moreservices that are quick and easy.

I visited the DMV today to obtain a REAL ID for my daughter. After waiting for approximately an…read morehour, I needed to use the restroom. Upon entering, I noticed there were no toilet seat covers available. I improvised by placing toilet paper on the seat before using the restroom. Afterward, I went to wash my hands and was surprised to find that there was no soap and no paper towels available. Concerned about the sanitation issue, I went to Window 4 at approximately 1:10 PM and politely asked who I should contact regarding the missing soap and paper towels. The employee appeared annoyed and responded that there was nothing they could do because an outside vendor was responsible for replacing those supplies. I explained that I needed to wash my hands and asked what public health officials would think about a restroom without soap or paper towels. The employee then stated, in an aggressive tone, that I was welcome to contact them. I was caught off guard and disappointed by both the lack of restroom supplies and the response I received. I then requested to speak with a manager. When I explained the situation to the employee at the front entrance, she appeared to laugh and gave the impression that this was a recurring issue that was rarely addressed. After speaking with the manager, she promptly visited the restroom and provided a portable hand soap dispenser and paper towels. My primary concern is the number of people who may have used the restroom and been unable to properly wash their hands due to the lack of soap and paper towels. This creates a significant public health concern and increases the risk of cross-contamination. It is unfortunate that such a basic sanitation issue existed in a public facility serving so many people.

I think it's common knowledge at this point that no one wants to be at the DMV. The idea that I…read morehave to go once every 10 years (give or take) plagues me. I knew what to expect, but didn't think it would be quite so bad. The parking lot was packed! Why is it so small?? I had to park across the street in a dirt field and cross two roads where the cars had little visibility. I love that you can check in on your phone! Thank goodness for that, I was able to walk right in and find a spot to sit... wait no, let me rephrase that. I was able to walk right in and stand in line hoping for a spot to sit. Yes, there was a small line of people waiting for a seat. The timing wasn't bad but I did have an appointment. The employees look so miserable! They can't hear you through the partition so you have to repeat yourself 5 times, they're not clear or direct and are not happy when they have to explain something to you. The stand apart Covid signs are still posted but I was practically shoulder to shoulder the whole time I was there. I don't think the DMV will ever change, but it would be nice if they did. Miserable employees make everyone around them miserable as well.