I stopped in just to look around Wendy a sales associate helped me find just the right couch I was…read morelooking for and it happened to be the first couch she took me to. Also as for the delivery associates Kendall, Raemond, Ronnie they also acted professionally I have nothing bad to say about my experience. I don't do many reviews but this experience I had to.

Furniture Fair does not have a way for customers to view payment history, and therefore have dinged…read moremy credit report for a late payment. I have talked to the company several times and even reported it to the Better Business Bureau because I have no way to see when I've made a payment versus when I have not.- I would say that I did my part, and they still have not done their part and for those reasons I would never shop here again and never recommend this place again

first time purchasing furniture here, was a totally different and enjoyable experience. would…read morehighly recommend going in the store. Great customer service and knowledgeable staff, willing to spend time and answer your questions. Great and unique pieces, made to order.

Carriage House has great items in the store, from stained wood to colors, all solid quality…read morefurniture. We searched high, low and on line and you can't find the quality you get with this store and the customer service is friendly and fantastic!

We found some great buys , the staff was friendly.I would recommend this place , plan on spending a…read morefew hours.

Extremely large consignment venue, variety of items from clothes, antiques, and more modern stuff…read more Worth the walk-through, but make sure you give yourself some time to view the entire location and bring sturdy walking shoes.

awesome place for retro gaming!!! Best prices around!!! Well educated staff. They are very fun!read more

GROSS. The whole shop REEKS of cigarettes. Ive never been able to make it a full trip around the…read morestore. I go in, head straight for the section of whatever item I'm looking for, and head out! (I've never been able to find anything I'm looking for) It's a shame, because I'm sure they have a few gems.... but the place smells too nasty to buy anything from them!!!!! Also - DO NOT BUY anything with fabric on it! Cigarette smoke will stay in those fibers forever!

Wendy came out to my house to help me with my application even though she didn't have to because…read moreI'm pretty much bedridden and Ronnie and Roy went above the call of duty to get that chair in the bedroom and they were so kind so helpful and so nice kudos to all three of them

Amazing customer service!! They are very welcoming upon arrival…read more Sales are very attentive & knowledgeable regarding furniture textures, fabrics, measurements etc... Prices are reasonable & they have many promotions. This is the place to buy furniture! Look no further. We were even thanked for our business. **Avoid American Freight Furniture** The young pregnant lady at the counter has no time to help customers. Very rude & obnoxious. Don't believe the "same day delivery"- it's an illusion to get people to come in who they have no time for.

When I purchased a Maytag washer and dryer 1/22, I was told that if I had any issues that the owner…read morepreferred to work with the manufacturers on the buyers behalf. On 10/22 I returned to the store with photos of the inside of the dryer I purchased. The paint is peeling off the drum walls and will eventually rust and ruin our clothes. I was told to return the following day and the owner would be available and would be happy to help me.When I returned I was told by the owner that I was misinformed. Beware of sales pitch. Owner does not back what sales people tell customers. All I ask for is honesty. Lots of bait and switch. My advice is to stay away.

We have purchased from Major a few times. They are friendly and easy to work with…read more Two years ago we purchased a bonded leather recliner that was a bit pricey but it was leather. The finish lasted two years and then completely peeled off. Realizing the warranty had expired, we spoke with Mr. Major who tried to obtain a new chair on our behalf. The mfg refused to do anything but Major offered us a new (different) chair at a nicely reduced price and also gave us a break on the price of delivery and haul-away. These days, when the bottom line is regarded as most important it's really nice to be treated to top notch customer service.

Wonderful, fun, upbeat. Something for everyone! Owners and…read morestaff are top notch. They go out of their way to help. Always giving back to the community. worth the time. You will not be disappointed!

I tried this place a handful of times when they first opened and stopped due to the high prices…read more Recently, however, I learned of an altercation between the owner and an elderly handicapped man who was unable to use the handicapped spot because the owner was there. Anyway, not great.

BED BUGS!!!!! DO NOT PURCHASE FROM THIS COMPANY!!!!! HORRIBLE CUSTOMER SERVICE…read more We recently purchased a 4 piece set from the Jacksonville, NC store, just outside the main gate from Camp Lejeune. It was a discontinued model so it was the floor model set and it was on clearance, no big deal, we inspected it, seemed to be in good condition. We were surprised, given the on-going supply chain issue, that they would be able to deliver it within a couple of days- great! The delivery guy, Jordan, called the night before- confirmed the delivery window, they showed up to our house in Sneads Ferry at the top of the 11a-3p window- also great. They load in the furniture, we were super excited because it fit perfectly! They left, I sat down in the arm chair and propped my feet up onto the ottoman and started to do some grad school work. All of the sudden I start feeling like I was GETTING BIT INCESSANTLY!!! I went to the bathroom, looked at the back of my legs and HUGE WELTS! I GOT BIT MULTIPLE TIMES! I go back to inspect the furniture and right on front was a BED BUG!!!!! I immediately called the store- the girl Joelle (?) that I spoke with immediately said "oh my gosh! Ew! I'm so sorry that happened!" her manager was out with Covid and she said he wouldn't be back until the end of the month (two weeks later, I called January 13th). She said she would call their Regional Consultant (a.k.a. their Regional Manager) to explain the situation and get advised on how to proceed. She called me back and said he would be willing to speak call me. She summarized the policy that he explained to her that there was nothing they could do about it and their policy does not handle "INFESTATIONS". BUT IT WAS THEIR FAULT!!! IT CAME FROM THEIR TRUCK OR THEIR STORE, ETC! Nija Peterson, the Regional Manager/Consultant called me shortly thereafter. He regurgitated the policy to me and said there was nothing they can do. He did; however, give me the corporate customer service number and said that I was welcome to call them. He also said that if corporate determines that actions should be taken at the store level then he would be more than happy to make sure that it gets taken care of. Ok. Great! I called customer service, spoke to Jenny. Her immediate reaction, OUTLOUD, was EW! Oh my gosh, I can't believe it! That's not ok and I'm so sorry this has been your experience" I explained to Jenny my conversation with Nija and she assured me she would open a case and escalate this as verbatim, she said- "this is a matter of sanitation, we'll definitely make sure that we take care of this for you". All I'm asking for is for a pest control company to come out and make sure that there is no further infestation! That's it! They should in the least, cover that cost, and if there IS an infestation, they should cover that too! It's their fault bed bugs were brought into our BRAND NEW HOME! Spoke to Jenny Thursday.By Friday, still had not heard back so I called back and got Tamisha because Jenny was off that day. She read into the claim and said she would escalate it. She put me on hold, called Nija. He apparently didn't answer his phone. She attempted to call his superior as well- also did not answer. She said she would also send them an email. Saturday and Sunday go by... still no word. Here it is Monday. I called them back again and then I spoke to (not-so) sweet little Lena who has a major attitude problem and needs to go back to customer service 101. She tried to tell me that they came to a resolution and that they'd offer a store credit for the amount of a pest service treatment. I said that was not satisfactory and I wanted to speak to her supervisor. She said the only person I could speak with was her and the resolution is what is it and take it or leave it. She said policy is policy and that's the best they'll do because they don't deal with infestations. I again sid that was unacceptable and asked to speak to her supervisor. She said fine and put me on hold and 30 mins later she came back and transferred me to Mallory, her supervisor. Mallory confirmed that they had NOT heard back from Nija and that they had NOT reached a resolution to the claim and that they would continue working on it. I again reiterated that a store credit was not acceptable because I would NEVER be shopping at their Jacksonville store nor any of their Badcock stores EVER again after this experience. I'm so frustrated and disgusted! BED BUGS that they brought into my house and it's not their problem? How's that for customer service!

Had to call and make an appointment to have them come look at the legends mattress I purchased a…read moreyear ago for warranty replacement because the entire memory foam top has separated and bunched up. I sent emails with no response for weeks prior. They set up a 10-12 appointment and never showed at all. No call. Nothing. Poor business practices and very unprofessional. Will be calling corporate for a resolution.

Fantastic Experience at Rose Brothers Furniture…read more I can't say enough good things about my experience at Rose Brothers Furniture! Kevin was absolutely amazing. From the moment we walked in, he made us feel completely comfortable, kept us laughing, and truly elevated the entire experience. Not only did we fall in love with the couch we purchased, but Kevin's warmth and professionalism made us feel confident in our decision to shop here. He's a big part of why we'll definitely be back for future purchases. A huge shoutout to TC as well for making the delivery process smooth and stress-free. Both Kevin and TC were approachable, caring, and went above and beyond to ensure everything went perfectly. We couldn't have asked for better service--thank you! & to add the cherry on top the delivery men stephen and rick were so incredibly nice and helpful. Thank you all!

We go to Rose Brothers because we know that Kevin Smith will take care of us and find us what we…read moreneed. If it isn't available right away he makes it happen ASAP, He is never in a hurry with us, is always friendly and ensures we have everything we need and are happy before leaving the store. Very thankful for someone like this and making decisions easy for us. I will say I was not completely happy with the delivery guys as they scratched the wall I just painted, but it was an easy fix so not going to complain too loudly about it, but say it in the hopes that they would be more careful in the future.