I was scammed by Nicole. If you're reading this, please find an actual CPA and not a CPA…read more"candidate". Nicole was hired to clean up my books for part of 2024, 25, and 26. We had a great conversation, and she seemed capable. However, the price was unclear. My business is small with minimal transactions. Nicole initially quoted $2 per transaction, but her minimum charge would be $1,000 even if I didn't have that amount of transactions. I agreed to this. I paid a $1,500 down payment on May 20th and asked Nicole not to send me surprise billing. She promised to send me a proposal, but it was delayed until I demanded that she stop working on my books as I saw no progress. I advised her that I would find another accountant to complete the job. By then, she claimed that 2024 (7 months) was complete and that I needed to pay for the work she did, even though I never signed a contract (it was never sent until after she knew she was being replaced). Nicole has billed me an additional $4,307.50 for 7 months of work that I have no documents to show that she ever did. I have since hired someone else to complete the job, but now I'm being threatened with legal action. I also read Brandi's review and wanted to give Nicole a chance, but I regret not taking the advice above.

I started business with Nicole in June of 2025 but ordered all current work be immendiantly stoped…read morein January 2026. We paid her over 5 thousand dollars, an estimated amount of 800 dollars was for an amendment that was never completed. and 4,000 of it was paid for an "Advisory packet" that I was never given a itemized receipt or invoice for any of the charges that were coming out of that retainer. She also has not sent us a W9 or provide her EIN # to us. As a small business owner this is very damaging and has raised some cause of concerns. We were guaranteed a service and did not receive what we paid for. We feel like we were scammed out of a lot of money and we will be filling a complaint with the IRS due to suspicion of fraud and Neglect.

I've been using Scott and his team for years For my personal…read moreand business accounting services and tax filing. They are great, Chris is my personal contact and is responsive and reliable. I will continue to use them.

So sad someone who seems to be in the "high risk" group fails to communicate and accommodate for…read morethose who are high risk, choose to social distance, and/or may have been exposed. Mr. Bills chooses to be unprofessional and provides subpar communication and service for those who would like to pay him for his services without coming in, then proceeds to be condescending and mocking when approached about his unprofessionalism. Plenty of CPA's out there who will treat you with respect and learn to adapt with a pandemic. Clearly Mr. Bills is not one of them. I would advise to take your business elsewhere.

When my taxes were done by Mark Giles before he got bought out by these idiots, it was fantastic…read more Jordan the owners son can neither read nor listen. For two straight years he screwed up my taxes. I even had to instruct him as to where to find the information on filing my Oklahoma State taxes, and still he couldn't get it right. Last year he screwed them up to the tune of almost $2000. He and his father,(because his father reviews all returns), are the worst tax people you could have do them, go to H and R block, your neighbor, anyone but them. I'm a veteran and would not suggest my brothers in arms use them, run run away.

We have used this accounting firm for many years, and they've always been a pleasure to work with…read more-- responsive, efficient, and friendly. We've never even lived near them -- everything is taken care of via phone, email, and electronic transmissions. Thumbs up!

Adrian was so helpful during our appointment! He answered all of our questions and provided advice…read morewith considerations for our future circumstances. Adrian was very knowledgable, friendly, and quick to assess our taxes.

Horrible place. So unprofessional. It deserves -1 star…read more Original owners who started the business were amazing. Once it was sold, the new owner ran it into the ground. He's mean, retaliatory, and shouldn't work with the public, ever!

It's that time of year again... when I remember why I no longer use Responsive…read more I'll keep this simple since most people won't read a long review: call someone else. There are plenty of solid tax professionals in Chandler - I know have learned. My experience with Responsive started well--good initial conversations and a strong first impression with Billy and the tax professional Irene. Unfortunately, that's where the positives ended. Follow-up was consistently poor. Communication only happened if I repeatedly chased them down, and even then it was excuse after excuse--office closures, travel, annual fishing trips, "I'll call you tomorrow"... "I'll call when we get back in the office"... which rarely happened. The breaking point: I paid them to set up my LLC, and they suggested that they be the Statutory Agent. (I agreed) A few months later, they quietly resigned as the agent through the Arizona Corporation Commission without any notice to me. No call. No email. No explanation--despite multiple attempts on my end to get answers. Even more confusing, they continued to handle my taxes afterward as if nothing happened. So weird. This review is long overdue. I'm still waiting on a refund for services that were effectively abandoned. If you value communication and accountability, I'd strongly recommend looking elsewhere. #ChandlerAZ #TaxPreparer #SmallBusinessTaxes #LLCArizona #Bookkeeping #TaxServices #ArizonaBusiness

Stay away from this Tax service!! The communication is zero and you'll have to request to talk…read morewith your CPA, otherwise drop off and pick up and figure it out for yourself! I had to call several times to find out if my taxes were completed. Then a few weeks afterwards I was notified by the IRS that my taxes were rejected, I called Marcy immediately to find out why and how best to rectify this and never spoke with her, it was handled with no communication, then to make things worse I received a bill from the IRS for nearly $1,000 because Marcy did a shitty job configuring my taxes. Plus, she's either not available or not in the office! They need to rename this place as Nonresponsive Tax and Accounting! I have no idea how Marcy retains any Clients!!!

We have been working with Erica and her Mom for years. Everything was great until this year, when…read morewe needed her assistance, she was and is a "no show". This was the first year the IRS sent us a letter that we owed over $2,000.00, in addition to what we already paid them. Just getting a letter from the IRS is enough to stress you out! We have been attempting to contact Erica since early May to find out why we owed or if we actually owed. The girls in the office have been trying their hardest to assist us, but Erica has never once returned my call and it's now August. (yes we sent the $) We understand that life happens and sometimes things happen that are more important, but not to call back at all is quite disturbing to say the least. We paid your fee to assist with our tax return, we would like it refunded.

Been working with Erica and her staff for 3 years now and they are awesome. Erica works hard and…read moreexplains everything and helps you with all your tax needs. I highly recommend them for all your tax and future tax planning needs.

I will not recommend. Very Pricey. I needed 2 1099s filed and she told me no charge. I figured a…read moregood gesture for referring business her way. Then the next day, changes her mind and says 100.00 for 2 1099s. Standard pricing. even though she quoted me 35.00 each on email. Along with $360.00 for a simple tax filing. I filed for the 1099s on Tax Bandits in less than 30 minutes and they charged $9.00 total. I'm more of a relationship guy but I need a two way relationship. My taxes are simple so will do them myself. She knew I didn't know how to file 1099s and took advantage. She also told me it was because she needed to file both State and Federal. THAT was INCORRECT. Only Federal. I recommend Tax Bandits now for simple things that she charges a ton for. give it a look, very simple. Saved me a $100.00. 50.00 per 1099 adds up quickly!!

Lynne at Frank Financial Planning absolutely saved me. Our books were a mess, but she cleaned them…read moreup and taught me along the way what I should be doing. She's a great communicator about taxes; getting them done timely, efficiently, and expertly. Highly recommend Frank Financial Planning on every level.

Being new to Arizona, we didn't want to prepare our first years' taxes ourselves as each state has…read moredifferences. We were able to schedule our appointment online, and received a confirmation call the next day. Being in a certain mile radius of his business, he came to our home for no extra charge. This ended up being more helpful than we thought, as more than one question required us to search for paperwork. Mark arrived at the scheduled time, and had great attention to detail. He caught some things we would have missed, and made suggestions to benefit us for next year. His rates were very reasonable based on the time he spent with us preparing everything. We would highly recommend Mark Smith for tax preparation.

Mark is amazing and you can tell he knows his taxes. He even took a look at our last year's taxes…read moreand told us we missed a major tax right off and offered to amend them. He was very helpful and even answered questions we had, explaining them so we could understand.