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    Scott Porter, CPA

    4.6 (7 reviews)

    Services - Scott Porter, CPA

    Accountants

    Audit and conflict resolution support

    Current year tax preparation and filing

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    Ask the Community - Scott Porter, CPA

    USAA Financial Center

    USAA Financial Center

    1.8
    (87 reviews)

    Horrible company that placates you with "Thank you for your service". Price increase on Home Owners…read moreInsurance 350% over 4 years. Mysterious responses about "under writing". Not explainable to the changes. Issued agreed upon changes, then changed the rates after the fact. (I'm sure after underwriting of course, which was a thinly disguised net retention play). Previously bundled everything. Took me about 20 hours but shopped and moved to a top tier competitor and saved $1500 a month. USAA is full of 'false flag waiving' doublespeak while they think you're too stupid to know that they're picking your pocket. Some people were nice but unable to discuss any of the changes. The folks that were escalated to on their retention team, are petty and self serving. Now you know. If you stay and have an issue, that's on you. Not a single person would own the behavior of USAA. ("Wasn't me" - Shaggy would be proud) That tells you something.

    I talked to Samm8 in this location and I never had an experience that touched my life more in the…read morebanking world than her I was on a previous call and the call hung up and I got her she bit back from the beginning and when she was super clear about my insurance coverage I've tried several times to get USAA but it didn't work out for me but she was calm she wasn't concerned about her metrics like average handle time and that kind of thing she went above and beyond to make me realize that I need it property insurance and homeowners insurance I don't normally get these kind of things but she made me realize there were things reasons that I needed it. It's one thing to call to get information but it's a whole nother thing when you have a representative give you so much service that you feel like you were on a date with somebody she's the most valuable employee I've ever talked to at USAA or any other banking institution thank you for having her.

    Scott Porter, CPA - accountants - Updated July 2026

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