1. UScellular & T-Mobile Authorized Retailer

    1. UScellular & T-Mobile Authorized Retailer

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    Winterville, NC

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    UScellular & T-Mobile Authorized Retailer

    5.0 (1 review)
    Open 10:00 am - 5:00 pm
    Updated 1 month ago

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    AT&T Store

    AT&T Store

    2.0(3 reviews)
    0.1 mi

    We went in to get my wife a new phone and bring her into AT&T from T Mobile. Our first visit was…read moregood until we had learned later we were not informed of some very important things. We were not made aware of a "buyback" or "restocking" fee. We were told we had 14 days to try out something and if we weren't satisfied we could come back and find something else no charge. This was not the case as we came back and were told there would be a 50$+ fee to switch phones. We were lied to by the employee, which could've been a simple mistake, but a costly one for us. We would expect the store to come in and reimburse us for such a fee we were not made aware of but that was not an option. We will be exploring better options the next time we are in the market for cellular.

    I had casually searched to trade in my current phone for an iPhone 13 for a few months. I had…read morevisited several AT&T stores and kiosks at Sam's Club in several locations and was told at each one that they could order one for me. I preferred to wait until a location had the phone in stock and could do the activation and data transfer for me instead of having not-too tech-savvy me attempt to do it. This location is an authorized retailer, not owned and operated by AT&T. I entered and asked if they had the iPhone 13 in stock, and was pleased to hear that they did. The employee and I quickly chose the model and color, and the amount of exchange allowed on my phone. I then waited while the employee did all of the steps needed to get the phone activated and transfer my data to it. Another employee was kind enough to offer me bottled water to enjoy while I waited. Over good experience.

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    UScellular & T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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