I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!

paper sign on door saying closed (at peak hours) during the day. was directed across town to this…read morelocation and it is closed.

Koby did great job helping us purchase two new phone at good price. We're new to Verizon and he was…read morepatient friendly and answered questions promptly

I has two vhs transferred onto dvd. The dvds turned out well. Nothing fancy. When I dropped them…read moreoff, I got no smile or greeting. The man filled out a card with my information then told me he would call me when they were done. It took them almost 3 days. I have no problem with that, but it would have been nice to have known that upfront. When I arrived, they had forgotten to create the copies I asked for. They gave me a small discount for having to come back again. Overall, it was a decent experience. I may or may not go back to get others done. UPDATE: I went back in this week to get another vhs transferred and had a MUCH better customer service experience. It was also a different worker than last time. This one was kind, greeted me, and was much more pleasant. He also asked me if I had a time line I needed for the dvds, something the other worker hadn't asked. I will DEFINITELY be returning.

They made a video for my team banquet and it turned out great! They were extremely nice and…read morefriendly. I will be back and I recommend this to everyone!

Doing business with this business, especially after my exam for veterans referal I returned to have…read moremy eye glasses prescriptions updated. Paid in advance as required. It took a month before hearing back, then I was informed my prescription was out dated. She left a message on my phone, don't call us will call you. This went on for another two weeks, once I called they said my glasses were in. I returned home, the lenses were scrach, on top that I had a veterans exam. I am informed that I need to have another exam in that it was not approved by the veterans affairs. Veterans don't brother going to this business for exams.

I have been going back here for years. I have never had any…read moreproblems. The staff here are fantastic. Always busy and always greet you when you walk in. I love that Dr Wilson knows me by name and we chat every visit. She remembers me and what's going on with me. If your getting glasses they will work with you till they get it right. I am a regular contact person and I appreciate that if I like what I have they don't try and pressure me into something new.

I came into O'Reilly after a bad experience at Advanced Auto. The customer service here is awesome…read more I was looking for a battery for my keyless entry Elantra. I brought the key in with me and nudged them for help figuring out how to open it and replace it. Danny was so knowledgeable. I wish I would have gotten the other guys name who was working, too. He knew exactly what I needed to do to pop it open and replace it. I was able to change it right there. Thank you for being so kind and going above and beyond to help me and point me in the right direction.

Great knowledgeable employees. Always willing to assist. I highly recommend this placeread more