I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

I moved to Iowa recently and needed a new eye doctor. My last eye doctor was in Chicago and he was…read morevery up-to-date on the latest technology in eye care systems, technology and products. I wanted something comparable in Iowa, especially an office that had something called Optomap. Optomap is a machine that actually captures images of your retina without having to do dilation. I've been opting to have Optomap images instead of dilation since 2015 and it's been wonderful. So I went to Optopmap.com to locate offices near my area that had the Optomap machine. Vision Park Family Eye care had it! So after doing my research and reading reviews for the Urbandale location I opted to make an appt here and I'm very happy with my decision. Adam was the assistant for Dr. Larson and he was very smart and asked me pointed questions about my eye health. I told Adam I wanted Optomap and he made it happen. He took me through the machines that measured my vision perception, eye pressure, and Optomap. He was also very good at explaining everything to me step-by-step and telling me when and where I'd be hearing noise from a machine so I wasn't startled. He also was nice enough to clean my old glasses and tighten the screws on them! Dr. Larson was fantastic. He explained everything to me very thoroughly, especially since my eyes are now transitioning into a different phase in life where my eye muscles are slower in focusing my vision. He listened to me and honored my request to go back to my previous contact lens brand. We went over the the results of my Optomap and he explained what each thing (spots, veins, shadows) on the image meant in regards to my health. He explained what I would see on the image if I had macular degeneration, high blood pressure, rips/damage in my eyes, etc. In my opinion, this is a much more thorough and accurate way for any optometrist to view your eye health in its ENTIRETY and also the best way to show you visually how your eye looks and what can be done to improve your eye health. Although it is about $39 to do, Optomap is better than dilating your eye because the doctor can only see segments of your eye at a time when its dilated (like puzzle pieces), while Optomap sees your whole eye (the back of it) all at one time (like the whole puzzle put together). It's also a good way to see the history of your eye health (because the images are saved) so if something different appears it can be addressed quickly. Plus it took less than a minute to do and I had no side effects like I would have with dilating. After my visit with Dr. Larson, I went to check out their glasses frames. Another person (I didn't catch her name but she was very nice and helpful) helped me with my glasses and explained to me all the options I could get with my frames and lenses with my insurance (including adding the option to add anti-glare, transition lenses, thinning the lenses (for me because I have a high prescription), blue-light blockers, etc). Their frame selection was very large and I felt very comfortable trying them on and discussing my options. She measured the distance between my eyes and also measured where my pupils fell within the eye glass lens so my vision in my new glasses would be prefect. She also was very patient with me when I asked her my out-of-pocket costs for everything that insurance wouldn't cover. At checkout, I had asked for itemized receipts for my visit (so I could understand what I had paid for and what insurance was paying) and it was not a problem. I was even given a form to claim a rebate that came with my contact lenses. For convenience, my contact lenses will be mailed straight to my home. And my eye glasses will be ready in 7-10 business days for pick up. This office is fantastic and I'm thankful to have found them! They made my move from Chicago to Iowa and the need to find a new eye doctor seamless.

If I could give this place 6 stars, I would. I was having issues with my eyes and had multiple…read morequestions that I felt were unanswered by my previous eye care facility. A friend has referred me here and I am so glad they did. Not only did they answer all my questions, but they addressed all my concerns and ordered a trial pair of toric contact lenses for me that come in my strength! I have a lot of issues with one of my eyes so finding the correct fit is hard! They also have me coming in to make sure they properly fit. I feel heard and they are all so nice and helpful. Dr. Larson is very patient and understanding. Thank you Vision Park! You are amazing!

Great optometrist(s) here. Helpful & friendly staff. Very informative & helpful. Recommend for eye…read moreexams.

I really like this lens crafters they are nice and can get you in in a timely matter . Dr. Brown is…read morevery nice every time I have had him and very helpful because my eyes are very bad .

Great eye care staff. Friendly. Efficient. Front desk is very friendly & helpful as well. Good with…read moreinsurance. Honest about rates & various ways to get your eyes checked. Definitely decent rates.

From check in to appointment to pricing contacts...this was the best experience I've ever had at an…read moreeye doctor. The clinic squeezed my son in due to a foreign object in his eye and the dr was patient and thorough in tending to the the injury. she even texted me on her OWN TIME the next day to check in on him! As far as my appointment...it was well done. The doctor really took the time to hear my concerns about contacts and walked me through it. The front desk staff was EXTREMELY knowledgeable about using insurance benefits and pricing out contacts. I would 10/10 recommend this office to anyone.

We have been going to him for about 30+ years. Topnotch service, expertise, and friendly. You…read more can't go wrong.

The staff at Heartland Family Eyecare is exceptional! Professional and kind with expertise and…read moreequipment to montior for inner eye problems and retinol degradation or inflammation. I feel very lucky to have found Heartland Eye in the metro area. The facility is always clean and welcoming. Highly recommend!

I have been a patient of Jane Snodgrass for a year now and have been extremely impressed with…read moreher help in providing me the most accurate eye exams and prescriptions. I use contact lenses in addition to glasses and my sight has only improved since becoming a patient of hers. The front office staff are always professional and friendly. They have gone out of their way to make sure my insurance benefits are applied and my prescriptions are ready when I order them. Wait times are always minimal if at all. I strongly recommend them if you are searching for a highly skilled optician who spends her time diagnosing as well as getting to know you as a valuable patient and customer.

I have been very happy with my care there. Dr Brunsen takes the time to explain to me what is going…read moreon with my eyes and I do not feel rushed.

Highly recommend. They have a great staff and are always pleasant to work with! If you are looking…read morefor a great eye clinic, this is your place.

The staff here is friendly, patient and courteous. Top notch eye exams and very informative…read more Thorough and timely. We have never had to wait for our appointments and have no problem getting in to a time that works with our schedule. The kids love coming to the eye dr. Great selection of frames. Great lessons on putting contacts in and out.

this clinic is amazing - my son had been going to Wolfe eye clinic in West Des Moines for about 3…read moreyears after he endured a paper cut at school ! I felt from the very beginning our doctor never really listened or cared for my son - but was too afraid to switch doctors since everyone told me they were the best. a few years into his care- his bad eye got scratched again and this time it got infected. I was desperate to get him into a specialist and his doctor at Wolfe couldn't get him in for another month. I knew we couldn't wait. I started calling around trying to get him in to see someone right away. PHYSICIANS eye clinic was first on my list and they had a cancellation and was able to get my son in the next day. from the front desk , to the nurse taking him back- to the doctor / s ( we have seen 2 at this clinic ) I could tell - we had finally landed in a place that cared. his primary doctor is Mrs. Amspaugh - she is a mom too , on top of being a doctor and you can tell she really cares. she is super smart - but does't treat you any less , like at WOLFE. I know her schedule was packed for the next few weeks but she literally would get my son in everyday on her lunch hour to follow up with his eye. after a few weeks under her care, she went on vacation and left us with her co/worker - Mr. Hassan - who is just as smart and kind. we feel so grateful to have stumbled upon this office , filled with a staff of very smart , kind , helpful - caring doctors & staff. Thank you for taking such good care of my son ! our journey is not over with you all - but I do feel , we have finally made it into the right hands. Dawn Bernardo

Dr. Hassan is a phenomenal eye surgeon. I had two cataracts removed and Dr. Hassan was very…read morecompetent, professional and most of all patient centered. I have complicated eyes and he was easy to speak with, timely in responding to my concerns about nausea with the first surgery, and treated me in a kind, caring style. I have been a health care professional for 47 years and I recognize excellence in medical care-- this is not just great service but impressive people wanting to help people. The office staff is prompt and efficient, especially his nurse Kelsey who exudes calmness and truly listens.

This is the optical office I have been searching for‼ Great…read moreservice. Knowledgeable doc and staff. Clean surroundings. Easy to schedule appointments. Welcoming. Advanced technology. Great eyeglass selection. I highly recommend ‼

I have been going here for 3 years and referred my husband. They've been great until I had a…read moreconcern and complaint. I will give a zero regarding customer service. They refuse to admit when they made an error and assumed I knew my prescription had expired. I had NO IDEA you had to renew a contact lens prescription every year. I wear contacts EVERY DAY so obviously I would've opted for the service. Staff was condescending and rude. Very similar experience to Tommy T.'s review regarding customer service. Very SAD & disappointing.