Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I rarely have problems with my phone but when I do they make it easy to understand saves me a…read moreheadache.

Would not recommend! Had them years ago, and due to a new system payments were jacked up making me…read morea few months behind. I came back a few years later just to be charged a different amount then told and different than one that was even on my statement for my final bill. And I wasn't made aware of this new charge, I only found out after my bank was charged a higher amount. Staff isn't the friendliest at this location. And the service isn't that great either! Will never be back. And won't recommend.

I had a great experience at US Cellular. I was upset that every month I was going over my data, but…read moreI didn't know I was on a promotional plan and I wasn't able to see what other plans there were. Jason took the time to explain the other plans and upgraded me to one that would work best for me. I have an upcoming trip and he showed me how to back up all of my photos, use less data overseas, and upgrade my storage. It took almost an hour, but he explained everything and made me feel appreciated as a customer! I would definitely go here over Des Moines any day.

I love is cellular because they have great coverage but they cost an arm and a leg after a year…read morethey give you a really great deal a deal that's sometimes too good to be true and then after like your one-year deal is up then your rates go up and it's ridiculous and their phones are severely overpriced and customer service is a effing joke the only good thing about u.s. cellular is the fact that they have probably all cellular services

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.