AT&amp;T Store

Tmobile has stolen over 1400$ from me after telling me i owed money on a device when I switched…read moreservices (expected) and I paid, but the device is still locked. I got the iowa attorney generals office involved, a rep called and apologized, then extorted more money out of me after I was told "yes, what you will pay pays off all devices and you're free and clear". Then it turns out what I paid did NOT pay off the phones, but some dumb bill they claimed I owed. I need up having to go back to the store MULTIPLE TIMES and pay MORE money, but never got a working phone. They lied multiple times, I paid over 1400$ for a phone that doesn't work, and I was told since i'm no longer a tmobile customer there is nothing they can do for a phone that THEY SOLD ME. Do NOT use tmobile.

I was told that the 55 plus would be a good plan for me. My daughter wanted to get me a new phone…read more I had an andriod phone and she decided I needed a iphone 15. My grandson also wanted a new phone so we had to go to a different location to obtain the iphone 17 . He paid $99 plus he traded in his iphone 15 also,I was expecting my monthly phone bill to be between $70- $110, with the 55 plus plan.I need to get as far away from T_Mobil as I can. Or be able to get on a plan that is affordable. I DO NOT have to be able to watch TV on my phone, i just need a phone plan that I can afford. Will that be possible?

UScellular & T-Mobile Authorized Retailer

(1 review)

There are many more US Cellular stores closer to home for me but I make my way to Altoona to this…read morestore in particular because the customer service here is unparalleled to any of the other shops around town. They are courteous and highly knowledgeable. They multitask with the utmost care and respect between all the customers when the shop is busy. They are very easy to work with if there are problems and have often received small discounts for my wait and/or issues (ie- $5 off an accessory). If you are in the area and are a US Cellular customer, stop in and ask for Ben T! He's top notch!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Verizon

(12 reviews)

•$$

We've shopped at this store for many years and have never had any issues with the service or staff…read more Four days ago I went in to upgrade my husband's phone because his old phone was no longer working. Jon helped me and he was very patient, kind and helpful. Once I got the new phone I discovered it was going to take four hours to update it and I have never done this before. Jon walked me thru all of the steps. I also told Jon I was receiving a lot of robo calls and he suggested I download the Verizon Call Filter app. I did just that and I haven't had any unwanted calls in four days! Thank you, Jon, for your outstanding service!

Transfer 2 phones to Verizon. It took 5 hours. neither phone worked correctly ( drop calls,…read moreunable to receive calls etc) . switched back to previous carrier within 7 days. Got billed for 5 lines ( they added 3 more people from our old carrier plan) Their phones did not have Verizon SIM cards nor were ever used on Verizon, but had all activity on old carrier. another 3 hours to get them removed from Verizon plan. Now when I call to complain about a 2nd bill I get threatened with late payment fees and legal action if the 2nd bill is not paid. I'll never consider Verizon again.

Slater Computer Repair

(1 review)

Joe is quick and responsive to requests. Had some initial scheduling issues in the beginning but…read moreJoe is accommodating and flexible. Worked well and quickly to figure out my issue. I was able to get my computer back in about half an hour. A quick job, but done well and for a good price.

From the owner: Free estimates! Service is by appointment only -- Windows, Mac, Linux, and more. If you would call…read moreit "technology," we'll take a look at it for free. With almost 7 years of IT and computer repair experience, we are true problem solvers (but some prefer to calls us nerds). Feel free to check out our Google Business listing to read what other satisfied customers had to say!

Batteries Plus

4.1

(11 reviews)

•$$

Great place to buy batteries and get key fob batteries. I'm always greeted quickly. The staff is…read morealways pleasant. The battery replacement on key fobs is quick. I do have a concern. My father got his Hyundai Sonata Fob replaced for $6. Mine cost me $20 for a Honda CRV. That makes no sense. But still cheaper than a dealer.

I was to have a cordless drill battery rebuilt, after few weeks called the ankeny location where I…read moredropped the battery off for the rebuild. They lost it, a battery costing 159 to replace was no longer available they provided a replacement that was not for my charger it overheated ,now no longer works. I took them to small claims and won,they won't pay they judgement

uBreakiFix - Phone and Computer Repair

3.3

(10 reviews)

I brought my HP Envy laptop in after having issues with it booting up after a windows update…read morefailed. I spent hours trying to get it to work when I finally gave up and figured I needed to call someone that was more tech savvy. I found these guys as a recommended business through HP's website. They gave a quick diagnosis about noon on Monday and was told at that time it could be up to a week to get it back to me. I was completely okay with it as it was of no use to me in its non-working state. After about 2 hours I received a phone call from them with a more thorough diagnosis walkthrough describing what they'd found to be the issue, what they would like to do to fix it and what I wanted backed up and saved. They were able to backup all the files I requested and reinstall an uncorrupted Windows 10 on my laptop. They later called me that same evening about 6:30pm informing me that they think they had everything ready to go and I could pick it up before 7pm when they closed or Tuesday anytime after 10am. I went in today to pick it up and they had an issue getting the laptop to let them login using the password I gave them for the login that hasn't been changed. I likely had a virus that did something to the password. The guy that was working with me today was not the individual that fixed the laptop yesterday evening, but he was able to work around my login and password issue and get that reset for me. I still am so appreciative of the guys that worked on my laptop and the fact that they were able to get it working in less than a day. True lifesavers! Best thing is that I was quoted $29.99 for the fix and my laptop is working how it was before the issue Sunday! Took less than a day to fix and at an excellent price! Thanks guys!

Can I give this place a zero? We gave them out laptop on June 29th to fix. Finally today we had hit…read moreour limit. Excuses of being short staffed. The thing sat for a month and nothing was done because they "couldn't get around to it" and the laptop "wasn't their priority." I'd hand my device to a Russian Hacker before I'd take my business here. Excuses, excuses. Also, avoid their Asurian home plans they push. Wouldn't recommend this place to my enemy.

Harvest Academy Movers

(7 reviews)

Great people and great service. Timely and courteous. Very careful and detailed with our move…read more Thank you.

What an amazing value. Cheers to this group for a job well done. This team was able to get two…read moreextra large PODs emptied and into my home, barn, and garage in 6 hours. This would have taken me weeks to do myself. This was a great group of people, and it felt good supporting their cause. Please know what they are about, what their mission is and allow them time at the conclusion of their scope of work to tell their story. I felt it was important for my kids to hear their message as well and I hope to work with this group in the future and support their team in any way that I can.

Crouse Tree Service

(5 reviews)

I asked for a quote in the fall for upcoming spring. John and his team came when they said and did…read morea great job. I had a very large tree and 1 small tree. He also chipped a pile of branches I had. He chased the above roots so I can lay sod. His stump removal service came the next week and did a great job. They added dirt and grass seed. I especially appreciated it after seeing the mess my neighbor was left with the following week after removing two trees. I am very happy with my service.

The first night of my husband and I living in our house, a tree fell right on it. It was a holiday…read moreweekend and I called crouse and left a voicemail expecting to hear back on Tuesday. He responded quickly and came out that day to look at it and get us an estimate. By Tuesday he had his crew out there and cleaned up after too! Super reasonable pricing and great communication.

Solid Rock Landscaping

(4 reviews)

We have worked with Solid Rock Landscaping on several occasions. Friendly and super helpful owners…read moreand staff. Hard workers. Finished work is as proposed and expected. Strongly recommend.

This company is honorable - and they do fantastic work…read more Chris and Jon worked together to get me a design last year and when I had a few questions before they started this year, they did a great job of keeping up with me and making sure the work met my needs. I wanted low maintenance, a little privacy and to cover the footings on my shed. All three were done and done very well. Would hire them again in a heartbeat.

Two Mops & A Bucket

(3 reviews)

We remodeled part of our home about a year ago and on the anniversary of the remodel I hired two…read moremops and a bucket to come out and ensure that we are maintaining our new space at the highest level! She was absolutely amazing. This is the first time out of a number of different home cleaning services we've used over the years that we felt like she paid more attention to the details than we ever could! She was efficient and thorough and just generally an awesome person to work with! Highly recommend!

Albana did an amazing job on cleaning my home that I was getting ready to put on the market to…read moresell. She made an appointment to come see the home and gave me a great price compared to my other estimates. She showed up on time and really DEEP CLEANED the home. I've hired numerous cleaning companies in the past, but have never been truly impressed with the end result. This was not the case, all of the walls, trim, floors, appliances, well EVERYTHING. When she was done everything smelled and looked great! I'm sure it helped tremendously in the sale as I had 3 dogs and not the best at keeping my house clean. Thank you so much Albana!

K.J Lawn Service

(3 reviews)

We have rented a house in West DSM but won't be moving for a few weeks. K.J lawn service did such a…read moregreat job mowing our yard and did so quickly. They were also the first to respond to my quote and have been so responsive every step along the way.

Joseph was exceptional in his communication, courtesy, and punctuality. He is an absolute…read moreprofessional and takes his work seriously. I received quotes from several companies to install a river rock bed around the perimeter of my home. I chose to go with K.J. Lawn Service because his pricing was fair and straightforward. No surprises or attempts to add on additional fees or try to sell me something I don't need. I highly recommend K.J Lawn Service, you won't be disappointed.

Davis Handyman & Construction

All went well.Installed 2 Tv's with wall mounts.Nice guy.Good job.Showed up on time.Fair price.Very…read morehappy.

I had a 27 inch exterior door and he was able to replace it with a 34 inch door. Finished in the…read moretime frame he told us. Excellent to work with. Would highly recommend.

Advanced Plumbing

We had a water heater Breakdown this morning at our house and they came the same day it happened…read morethey were very nice and the price was very reasonable for how big it was and how difficult to bring and replace

As a new resident in the area, I am grateful for the professional attention and responsiveness of…read morethis company. I was surprised to discover my kitchen sink area needed immediate work due to a leaking garbage disposal when I moved in. Nicholas returned my phone message and promptly scheduled an appointment. I appreciated that I had an estimate for costs, as well as a reminder message with expected time, prior to their arrival. Nicholas offered to looked at other areas in my new home and I was happy to have his expert opinion as we walked through the house together. When I had questions and concerns after the visit, they immediately followed up. Grateful for the services of Ben and Andrew. A final call from Nicholas to check on things was appreciated. In my opinion, this is a company with integrity that seeks to establish a long term relationship with customers. I will be using Advanced Plumbing for future needs. Highly recommend.

AT&T Store - mobilephones - Updated August 2026

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Verizon Authorized Retailer, TCC

4.5

I had a wonderful experience at Verizon thanks to Alexandria. She was professional, knowledgeable,…read morepatient, and took the time to answer all of my questions. She made the entire process easy and stress-free, and I never felt rushed. Alexandria went above and beyond to make sure I got exactly what I needed. Customer service like hers is hard to find these days. Thank you, Alexandria, for your outstanding help--I highly recommend working with her on your next trip to the store!

Staff are very knowledgeable and professional..they will be able to look at your phone and…read morediagnose and usually fix the problem in no time. This location is usually very crowded with customers...a second store here in Norwalk would greatly be not only needed but appreciated!

T-Mobile

(3 reviews)

Marquise Hunter, manager of the T-Mobile store at 42nd & University in Des Moines did an absolutely…read moreoutstanding job of taking care of me today! I've been a T-Mobile customer for some time, I have my phone, my wife's phone, an Apple Watch , and two SyncUP Kids phone watches that have all worked great. Recently one of the kids lost their watch, I used the Assurant policy to order a replacement, and brought the phone into the store to get it set up. Unfortunately, one thing led to another and they accidentally applied the change to the wrong phone, and after that NEITHER of the phone/watches were usable any longer. I went back in today, and Marquiese worked with me for well over two hours, calling in "favors" from T-Mobile Support, until he got both of these watches working again and paired with my iPhone and account. If you need a phone, or support on anything from T-Mobile, I can't recommend Marquise Hunter highly enough!!!

I spent an entire day here getting my service set up (fault of the other carrier that it took so…read morelong). But I came here to say that it was a GREAT experience because the staff took such good care of me. Breana welcomed me in and got me started. Then Dakeyah took over for the rest. Troubleshooting, multiple calls to customer service, she guided me through it all, was so patient and kind. They were multitasking, helping so many people throughout the day and I'm just really impressed with the team at this store and how they conduct themselves and take care of business. (Got a great deal, too)

CPI Telecom

Great company to work with. They help with Internet and phone services. I would recommend them.read more

Great place to work! Everyone here really cares about the customer and doing the right thing!…read more Customer service is the primary focus!

CellOnly - Verizon Authorized Retailer

DO NOT waste your time with Grimes Russell Cellular:…read more -NEVER called or messaged when any preordered product arrived at the store. Ordered 3 phones. -After 2 1/2 hours in the store this week found out the MANAGER sold our preordered iPhone just 3 days after being delivered to the store to a walk-in customer. NO apology was given. REFUSED to go to another store to get a new phone. Tried to sell an open box iPhone that was stuck on another persons account to us. NO solution was reached (Still don't have the phone that was preordered). (When you preorder a phone it attaches a phones ID number to that order. So its not just an easy fix as selling a new one) -Any time speaking with the MANAGER it was met with pure attitude after he messed this all up. -Closes store early with no notice when you have an APPOINTMENT scheduled. Completely ghosted. There were two employees (Brady and Chase) who tried what they could. Even offering to drive to the other store to pick up the phone. The manager REFUSED to let them do so.

Experience from start to finish was perfect. Jay was very helpful in helping me find the right…read moresmartphone for my needs and wants. He was able to supply, on the spot, all the accessories I needed. Upgraded my smartphone and added two new tablets for each of my children. Completely satisfied with the transaction from start to finish. Thank you Jay!

Safe Streets Usa

Respectful helpful and explanation as well came on time as scheduled. he is very quick with his workread more

Their customer service is horrible. On multiple occasions I had an issue and the representative…read moredidn't know how to answer so he transfer me back to the automated system to start over without warning. The representative must work from home because I heard kids in the background. When I finally got to someone who could answer my question. She initially put me on hold for 15 mins. The reason she gave was she had to log into the system.

Per Mar Security Services