I went to buy 2 new phones. I kept asking if there were extra hidden charges for not paying for the…read morephones outright, they said no. I said I don't like surprise charges. The guy asked if I'd like to try their router/internet for a charge of $27.? For 2weeks. If I don't like it bring it back. I brought it back after 4 days bc we couldn't even stream video games. They did not tell me there was a $37.? Restocking fee. So I was charged $65 for nothing. No one answers the phone there either. I'm not going there again. I will drive to Ankeny or Grimes. Had I been told about the restocking fee I would have never even tried it. What a scam!!

I went in there regarding an update. The gentleman that that was there was less than helpful. He…read moredidn't attempt to answer my question and never took his hands out of his pockets. No one else that was working there spoke up either. So I left. Was going to go to another store but it was closed, as in moved.

Horrible customer service. Stopped in quick so my boyfriend could add a watch to his plan, 20 mins…read morelater I asked how much longer this would take. He had been helping a lady and a man at the counter. I had not realized the woman was an employee. Two employees, 1 other customer.. 20 mins!? When asked, Ian, the sales person, was instantly rude. I explained that we had a few questions and didn't have all day. He started to argue and get aggressive. I simpley asked much longer.. then he told me to leave. I stated I would wait there with boyfriend. He pushed the panic button behind the counter! I then went out side to wait. 3 cops showed up and Ian wanted to press a trespassing charge. Are you kidding me. What a waste of Altoona police department time. Ian definitely needs more customer service training and maybe a class on muti-tasking.

Tmobile has stolen over 1400$ from me after telling me i owed money on a device when I switched…read moreservices (expected) and I paid, but the device is still locked. I got the iowa attorney generals office involved, a rep called and apologized, then extorted more money out of me after I was told "yes, what you will pay pays off all devices and you're free and clear". Then it turns out what I paid did NOT pay off the phones, but some dumb bill they claimed I owed. I need up having to go back to the store MULTIPLE TIMES and pay MORE money, but never got a working phone. They lied multiple times, I paid over 1400$ for a phone that doesn't work, and I was told since i'm no longer a tmobile customer there is nothing they can do for a phone that THEY SOLD ME. Do NOT use tmobile.

I was told that the 55 plus would be a good plan for me. My daughter wanted to get me a new phone…read more I had an andriod phone and she decided I needed a iphone 15. My grandson also wanted a new phone so we had to go to a different location to obtain the iphone 17 . He paid $99 plus he traded in his iphone 15 also,I was expecting my monthly phone bill to be between $70- $110, with the 55 plus plan.I need to get as far away from T_Mobil as I can. Or be able to get on a plan that is affordable. I DO NOT have to be able to watch TV on my phone, i just need a phone plan that I can afford. Will that be possible?

There are many more US Cellular stores closer to home for me but I make my way to Altoona to this…read morestore in particular because the customer service here is unparalleled to any of the other shops around town. They are courteous and highly knowledgeable. They multitask with the utmost care and respect between all the customers when the shop is busy. They are very easy to work with if there are problems and have often received small discounts for my wait and/or issues (ie- $5 off an accessory). If you are in the area and are a US Cellular customer, stop in and ask for Ben T! He's top notch!

We've shopped at this store for many years and have never had any issues with the service or staff…read more Four days ago I went in to upgrade my husband's phone because his old phone was no longer working. Jon helped me and he was very patient, kind and helpful. Once I got the new phone I discovered it was going to take four hours to update it and I have never done this before. Jon walked me thru all of the steps. I also told Jon I was receiving a lot of robo calls and he suggested I download the Verizon Call Filter app. I did just that and I haven't had any unwanted calls in four days! Thank you, Jon, for your outstanding service!

I went into the Verizon store today to upgrade my phone. It was one of the most fantastic customer…read moreservice experiences I have ever had! I was with the representative James P. He was able to upgrade me to the new iPhone 16, along with getting me a generation 10 iPad essentially for free with a promo that was occurring. On top of that he was so kind and patient explaining that I could bundle my TV subscriptions (Hulu, Apple Music, Netflix, Disney+, Max) through Verizon at a fraction of the cost of what I was paying for each individual subscription. So not only did I get an upgrade to my phone and a free iPad, but I am saving $60/mo by him helping me transition these subscriptions! He was one happy customer!

Joe is quick and responsive to requests. Had some initial scheduling issues in the beginning but…read moreJoe is accommodating and flexible. Worked well and quickly to figure out my issue. I was able to get my computer back in about half an hour. A quick job, but done well and for a good price.

From the owner: Free estimates! Service is by appointment only -- Windows, Mac, Linux, and more. If you would call…read moreit "technology," we'll take a look at it for free. With almost 7 years of IT and computer repair experience, we are true problem solvers (but some prefer to calls us nerds). Feel free to check out our Google Business listing to read what other satisfied customers had to say!

Great place to buy batteries and get key fob batteries. I'm always greeted quickly. The staff is…read morealways pleasant. The battery replacement on key fobs is quick. I do have a concern. My father got his Hyundai Sonata Fob replaced for $6. Mine cost me $20 for a Honda CRV. That makes no sense. But still cheaper than a dealer.

I was to have a cordless drill battery rebuilt, after few weeks called the ankeny location where I…read moredropped the battery off for the rebuild. They lost it, a battery costing 159 to replace was no longer available they provided a replacement that was not for my charger it overheated ,now no longer works. I took them to small claims and won,they won't pay they judgement