Tom and his son worked for over six hours on stretching our carpet to remove many large…read morehumps/wrinkles in 6 rooms of our house. They arrived on time, did a great job, and were very pleasant to have around during the project. A couple of our rooms are very large, and they still got it done when other carpet pros could not. And to top it all off, their prices were very fair considering the time it took and the quality of their work! I'd hire Tom & his son again in a heartbeat!

Tom and crew were outstanding professionals. I could not recommend them more. They did most of my…read morenew house with probably the softest carpet I have every walked on. I actually tell people to take their shoes off because they have to feel this carpet. On top of that they did the kitchen in LVP and it changed the whole room. To me the house was a new place when Tom left. Great product, Great price, and most importantly, Great people. A+++

Both Foo and his brother Paul were amazingly accommodating and kind. We had just closed on a new…read morehome and they jumped through hoops to get us our flooring before we moved into our new place. Their workers were quick professional and courteous. All and all we had a great experience thanks to the team at Shunnarah!

Paul was great to work with. We did have to pay before it was installed, supposedly due to a…read morepaperwork error. The carpet was good and the price was competitive.

Horrible customer service. They installed wrong carpet in some rooms. Used the wrong carpet in the…read moreclosets of the rooms they DID have correct carpet. Didn't the installers question this? No. They just put the carpet in wherever they wanted. Secondly,they didn't tack the carpet down on the stairs and it wasn't even. We won't talk about the mess they left either. This is Empire's error. Carpet was installed on 5/19. It's now 6/7 and I still don't know if they are and when they are going to fix it. I get a call and return it for 3 days straight. No return call. This was because a lady called to see if one of the installers left a tool at my house (two weeks after they were here). I did talk to another person who said he would look into it after I talked to my sales person and he came and took pictures. This was installation manager who I talked with when this first happened not to hear from him again for over two weeks. Not a peep. Then he calls and said he was going to come over today 6/7. It's well after 5pm. No call. Customer service has gone down the drain and this is a good example

I had my floor installed in another state. I had an issue with something that installation team…read moredid. I notified Empire and somehow it came to the Birmingham location. KIM in customer service was absolutely amazing. She worked to get the issue resolved and kept be abreast of the progress. Hats off to KIM for amazing customer service. Also.....I am very satisfied with the flooring I got from Empire. It looks amazing. Thank you....and thank you KIM!!

Very quick response, did a walk they consultation with me. Showed up with all necessary tools and…read moreequipment for my patio. Also came Covid protected with mask and gloves. Very professional and in tune with his work. Thank you Deown for your precise work. I'd definitely recommend you to family and friends!!!!

From the owner: With over 15 years of experience, our certified perfessionals are ready to serve you. There is…read morenothing remolding related that we can't handle. We will fix everything under your roof! We service the ENTIRE state of Alabama. Call us today for your free quote!

I see a majority of 5 star and high reviews but must say my experience was quite different. Dustin…read morecame by my condo and came across as a forthright and reputable guy. He measured my unit for some water damage to my wood floors and shook hands that he would would be available to do the work during the 2nd-3rd week of January. I began texting him to confirm the dates to do the work early in January. After a week plus of texting him...I texted him again and ask if/why he was ghosting me. He eventually replied that he was no longer available. I counted on Dustin and shook his hand in good faith. I had to search and find another credible flooring company (4 week lead time to do the work) to do the repair. It was very disappointing...my floors were exposed (and still are today) and my special needs child is/has been in danger crawling on the floors for much longer than was necessary. You might want to think twice before working with Dustin Cross and Cross Flooring. If he can ghost you in a minute (knowing you are in a difficult situation with a special needs child) after committing to do the work and without a care...what else is he capable of?

I used these guys to replace my carpeted floors in my 40 year old home and replace with hardwood!…read moreWe had alot of issues, subfloor having missing pieces, 1 bedroom being built direct on a concrete slabe garage, etc. and these guys came in, presented me with a variety of options and a whoel range of pricing. I had same-day pricing via email that night and they installed the flooring in 1 day with a crew of 10+ people. They also let me split the project up because I had contractors in doing bedroom remodels, so they laid flooring 1 day and came back 1 month later to sand, stain and finish them! A+++ - Call Dustin, you will not regret it, they have 3 trucks, they are honest and affordable.

Had engineered hardwoods installed, and Tracy and the team at Carpet Warehouse were excellent to…read morework with. From product sourcing, to measuring and quoting, to the expert advice we received from the team, we were very happy all-around. The entire process from initial inquiry to completed install was handled in just a couple of weeks. After getting quotes from three different companies, I went with Carpet Warehouse primarily because of the personal interactions I had with Tracy in the initial stages. She was patient with my questions, and really seemed to care about the work. It felt like a very personalized experience with down-to-earth people. Not sales-y at all. The installers were fantastic. Efficient, tidy, friendly and professional. Their operation was so self-contained, and didn't leave our house in total chaos. They showed attention to detail and pride in the work. The new floors look beautiful. Did I mention Carpet Warehouse provided the lowest quote out of the three I received? Icing on the cake.

Bought a new home that needed new carpet, badly. Spoke with Tracy from Carpet Warehouse who came…read moreout right away for a quote. She was very friendly and knowledgeable. The prices seemed great for the selection so we scheduled for installation the following week. Installers that came were also friendly and did a great job overall. Had a couple little dings/scratches in the walls after they were done but they took care of them and were apologetic. We had our housewarming party the weekend after we had the carpet installed and we got multiple compliments on the carpet and people wanted to know what the carpet was because they liked it so much they'd like to install it also. 2 thumbs up and would recommend them!

Building a house has been quite the nightmare and challenge. After visiting so many flooring places…read morefor selections, we found Jennifer Contorno at Issis. She was so incredibly professional, patient, caring and responsive. I have never experienced this level of service with any other vendor for our house. I will definitely be back and recommend her and Issis to anyone. The amount of time she spent with us was so incredible and our selections were absolutely what we are in love with because of her. Issis has such a wide variety that I couldn't find at other places. If they did have any variety they didn't have the service...crickets. No one to talk to no one to help that didn't seem like they had to be somewhere in 5 minutes and were already late. LOOK NO FURTHER!

Service and installation were great. My problem is with the quality of the Mohawk engineered…read morehardwood floors I bought. I had read that prefinished hardwood floors are more durable due to the factory finish applied. Well, these Mohawk hardwoods already have numerous nicks- way more than my previous homes on-site finished hardwood floors. Also , they have this low sheen that is IMPOSSIBlE to keep clean looking. I think the top finish is too soft. I would NOT recommend Mohawk engineered floors. This, after spending $12,000 for them. Would not use or recommend Mohawk hardwoods.

Oscar did a wonderful job refinishing the floors in our kitchen and entryway. His price was very…read morereasonable, and his work is beautiful. He was able to match the floors in the rest of the house almost perfectly. He was prompt, professional, and quick about the work. Very nice man. I recommend him highly!

From the owner: Let your hardwood gleam again with professional attention to detail; explore our restoration…read morepossibilities.