Worst encounter I've have with a doctor in a very long time. I waited over two hours past my…read moreappointment time to be seen by this man just for him to disregard my entire medical history or anything I had to say. He made it impossible for me to self advocate and dismissed my concerns and knowledge of my own health and pain levels. After giving me a confusing explanation, he told me I was simply too young to have anything wrong with me and wrote a script for a narcotic and muscle relaxer. I visited a different doctor and found out I did in fact have an autoimmune problem and he had not only wasted my time and money, but misdiagnosed me. Had I not gotten a second opinion I'd still be suffering. This man needs a reevaluation and suspension of his license to practice and prescribe medicine.

From the owner: Rheumatology, Internal Medicineread more

Great Doctor, APN, Staff. The staff works incredibly hard to accommodate each individual needs,…read morenever one size fits all. I had issues with Insurance nothing to do with their office, however Kelly, Kim and team worked tirelessly to help me fix the issue and get me back on track with current biologic therapy for RA. They are assets to their profession and model great office best practices.

From the owner: fast availibity read more

THE WORST. The doctor never followed through with recommendations for psychologists who specialize…read morein the care I need. He never followed through with the prescription for a med he said would be helpful. And when I went back today, MONTHS LATER, the clown-car front end staff had no record of my appointment, which I had made on my previous visit. NOT GOING BACK.

A family member with a complex medical situation just got out of the HMH Neptune hospital and had a…read moregreat psychiatrist there to get her in a more stable situation that dealt with her physical situation and anxiety. She got out and was much better than when she went in (not an addiction situation but a physical issue that had anxiety as part of it). She needed after care for prescriptions and this was one of the locations nearby that was available. It's associated with HMH so seemed like a good idea, but it wasn't. They use residents to meet with patients, find out the medical details and have a general plan. Unfortunately, the licensed "psychiatrists" have their own agenda and do not at all seem to practice the "First, do no harm" aspect of the Hippocratic oath. They are all about getting people off of benzodiazepines, even if the those are an important aspect of physical health and quality of life for someone who has multiple issues and was just put into a combination of medicines from quality doctors. The resident understood her situation but the Dr came in and said what his plan was for her, which was to get her off the medicines she was on. She explained her situation to him, what the great Dr in Neptune had prescribed these medicines and how they affect her life. He didn't care, and said 5 times in a 10-15 minute talk that she was welcome to get a 2nd opinion! They would refill her prescriptions but would start going down on the next appointment, regardless of what Drs in several different disciplines had decided for her already. She went back for a different psychiatrist and he also pushed this agenda. Since this is Ocean County, and there are noticeable levels of addiction issues, they seem to have focused on that completely. If you have a family member with any kind of complex situation, this place will not be for you. Drs should have to understand someone and review what plan will follow and that's not what they did at all. They claim to understand but their entire focus is to remove benzodiazepines from any plan, no matter the patient's condition.

Good luck trying to get a same day sick appointment! Called 20 times starting at 9am and didn't…read moreget a return call back until 2pm to tell me the same day sick appointments were all taken. They said I could try again tomorrow but only had 3 appointments left but would not make my appointment. I'm at home sick and have to spend my day on the phone calling the doctor 20x to get through. What kind of compassion does this Drs office have? Front desk staff is rude! Find another doctor in Medford.

Saw the doctor on a Monday. Given a diagnosis of bronchitis and prescriptions. When I wasn't…read moregetting better by Thursday, called the office and got receptionist Ashley. Left a message for the doctor to call me. Ashley gives me her own medical advice: give it more time and buy some Delsym. Amusing how a receptionist gives medical advice. Doctor never calls me back from my Thursday message. So Saturday I end up in the ER getting an Xray that confirms I was misdiagnosed by the doctor, it's not bronchitis... it's pneumonia. I call Monday and leave a message with receptionist Ashley that it's important I speak with the doctor. Several hours later. Nothing. So I call and get Ashley again who tells me that she "hasn't had a lunch break yet" and that the doctor HAS THE MESSAGE! This is my experience at Dr. Cynthia Genovese Primary Care. A misdiagnosis that results in an ER visit. A receptionist that dispenses medical advice. Multiple unreturned calls. UPDATE: Finally the doctor returned my call, five days later. And when I actually got to speak with the doctor (with Ashley running interference), she was concerned and ultimately helpful. This changed my review from one star to three...