This is going to be super quick. Went to get keys for the house we moved into. Super super quick…read more very friendly staff, and had no issues. Easy peasy. Easy identification used and was in and out (like 10 minutes). Probably one of the shortest trips to a post office I have ever had. First one ever in New Mexico.

OK, so it's time to renew my passport, and the Bernalillo post office is one of the locations that…read morecan help facilitate this process. I just called to confirm, and the young lady that I spoke with could not have been more helpful! She told me the correct website to go to and download my PS82 form...she went over everything I needed to bring to Renew my passport... and she answered all the other silly little questions that I thought were important... She was patient, courteous and professional... What the hell else can you ask for!?! Well worthy of a five-star review in my opinion!! Thank you.

Required a passport, my first. Picked up the paperwork here, went home and filled everything out…read moreCollected all the required documentation Then made the appointment back here for the finalization. Arrived a bit early on a Friday afternoon Waited until Susan called us up Super nice lady and very patient Of course i had to get a fresh document and fill it out again because i did it wrong, Susan said "no problem " Happens all the time. Susan took the picture and got everything together to send off Sending original documents is un-nerving But Susan made the whole experience bearable Five stars to Susan. Awesome job!!

Somehow everyone is mega rude and nothing is right. Every sign is wrong, every person working there…read moreis a complete jerk, and nothing ever gets done. They back talk me instead of just doing the simple task I came for. I always leave empty handed and angry. If anyone has the power to fire every person working or shut the location down, please do so. It needs it

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

So grateful to have our small, friendly, personable and…read moreknowledgeable USPS clerks who recognize you when you come in and help you send and receive mail day in and day out. So very glad you're here

I was able to get ForEver envelopes i had know idea about them until I visited Virginia you do not…read moreneed a stamp for them just mail them out but they are pricey than a regular envelopes I do not care though it takes the hassle out of needing stamps.....

Can't ever get it right. Multiple times they've lost my packages and made it my problem. To request…read morea new one from the manufacturer. Front desk is Very unhelpful and don't get back to you in a timely manner. Their delivery drivers frequently forget to put Keys in mailbox to open parcel boxes. Then again making it your problem to fix.

Excellent small post office. Very convenient and friendly service…read more A pleasure to use

I was unaware that my package that was being delivered required a signature and I was at work so I…read moremissed the delivery. They left a slip on my door which I then used the link provided to reschedule to be redelivered on a day I would be home. Not only did I waste my whole day waiting for a package that was never redelivered, I filed a complaint online. Someone reached out to me via email and phone call telling me to come to the post office to pick it up. I drove to the post office where they said my package was not there and asked me to provide my contact information so that they could call me if the carriers found my package. A week went by with no phone call. I then checked my tracking number again and it said it was being sent to the original sender... I called customer service and told them that I was never contacted that my package was found, and they told me to drive back to the USPS office to see if it hasn't been shipped off yet. I went to the USPS office and once again they said they couldn't locate it and that it was probably already shipped back to the sender. I contacted the sender and she said she could ship it back to me but that I would have to pay for shipping, it was $60 since it was from out of the country... I continued to contact customer service and ask if they would be able to reimburse but to have my package shipped back to me again. They said there was nothing they could do since it was already shipped back. I already paid $60 to have it shipped the first time and will now have to pay another $60 for it be shipped again... who knows if i'll even get the package once it's delivered for the second time. The package is worth over $300. This place sucks do not recommend.

United States Post Office, Rio Rancho, NM - employee John B deserves the strongest, and most…read moreappreciated kudos and thanks of all time. After mailing a very important package to China, paying a high postage amount, then losing the receipt 5 minutes later, I returned to the Post Ofc searching the grounds to see if I dropped it. What a disaster because the package was extremely important and had to be tracked. After speaking with Supervisor Mel (rude, impersonal and uncaring), who finally directed me back to Mr. Brown who searched the computer and reprinted the receipt. Thank you Mr. Brown - you saved me from what could have been a horrible experience had the package not made it to China. You are a wonderful shining star!

The Richard J. Pino Post Office located at 4600 Paradise Blvd., NW, was a huge disappointment for…read moreme today, not only in this particular post office staff, but in the U.S. Postal system. Sadly the staff does not take any responsibility or accountability. I had time sensitive documents that I mailed in their 1-3 Priority Mail, I paid $105.00 for four mailings to California. The expected delivery date was June 3, 2026 for all four envelopes. Three of the envelopes arrived in CA on Monday June 1, 2026 and one of these was actually delivered on June 1, 2026, the other two are sitting in San Francisco to be delivered on June 3, 2026. Unfortunately the envelope that had a very time sensitive loan payoff is still sitting in a bin at the main post office in Albuquerque, NM three days later. I explained to the postal employee that helped me mail the envelopes that was time sensitive. When I tracked the envelopes and found the envelope with the loan payoff still sitting Albuquerque, I talked to a lady at the Pino Post Office first thing this morning June 2, 2026. I showed her the tracking status and I said this envelope should be in California like the other envelopes, she told me "There is no guarantee that it will get to its destination in 1-3 days." I said the other three did, they were mailed at the same time, and I believe the Post Office should send it overnight mail to CA. She said we don't do that, I said let me speak to a supervisor. The supervisor, checked the system's photograph of the envelope and said the label and written address were good and in tact. I asked him if he could get someone to look for the envelope and mail it overnight mail at the Post Office expense since it was their error. He said no, that the post office building was to big and that they would not pay for overnight mail. Then he said "Why didn't you mail it overnight mail to start with." I said, would it make a difference if it got lost or misplaced like the current envelope would it be any different? He said "No". I asked him if the Post Office takes any responsibility or accountability, he didn't answer. I am sending this review to upper management in the U.S. Post Office. The supervisor at the Pino Post Office was a tall, black man, with a shaved head, the employee was a Hispanic lady.

Package was lost insurance payment much less than cost. showed receipt and debit card bill.read more

It's been a minute since I've found myself visiting a post office. After this experience I can't…read moreimagine why. I normally don't like to leave negative reviews but this experience left me so disappointed. I had to send a package out for something I sold. I had a prepaid label. Sure I could've dropped it straight in the drop off but I wanted a receipt to have proof I sent it off in case there's any discrepancies later. The staff was very rude. They refused to help me instead referred me over to the kiosk. The kiosk wasn't scanning my package and wouldn't let me get a receipt. Again I got in line for the person to send me back. I told him it didn't work and so he told me he'd meet me at the kiosk. At that point it was like I was asking him to climb Mount Everest or something because I could tell he didn't like I bothered him to do his job. He met me at the kiosk and basically acted like I was an idiot and did everything on the screen I'd done previously. Afterwards I tried scanning the package. It didn't seem to want to scan at first. Finally it scanned and I got my receipt the guy then took off. Horrible customer service! I'll definitely avoid coming to this location next time I need to send something out since no one there clearly wants to be there. I get better service at Walmart sadly.

If I could give less than one star I would. I have tried to reach them by phone mutiple times at…read moredifferent times of the day. They do not answer the phone ever. Several times Ive had tracking show that a package was delivered to the Los Vigils community box and they werent there. One time 5 packages were tracked on the same day. None showed. I filed an APD report and one with USPS. I left letter to the mail carrier informing them with copies of the reports. The day after all 5 packages showed up. 8 full days after tracking showed they arrived. This has occured more than once. Its not to hard to figure who us stealing the packages or not doing their job is it?

They're always really friendly. I drop off packages daily and they are always welcomingread more

An 1 is 1 star too many. Thought I had given this place a review the last time I was there. Been…read morethere 2 times this year. Same RUDE OBNOXIOUS NASTY employee. Asking a question or for service is obviously annoying not what he wants to do. You almost think he goes out of his way to be rude if I hadn't had him the last time I was there. Attempted to talk to the manager...actually not much better.....and then, unfortunately, I went to their level. I have lived in this village for 33 years... we use to have wonderful people there. I will NEVER ago back into that obnoxious rude place again. Time to get rid of the US postal service employees..private business will handle it better and be helpful and respectful...and make money at it.