I wish I could give zero stars. This doctor is so rude and only cares about money, he never spent…read moremore than a minute or two in the room with me. He never listened to any of my concerns. The staff told me that I couldn't take the medicine the surgeon prescribed me after an emergency surgery or they would take me out of their program. They also wouldn't prescribe me anything. So I just didn't take any medicine after surgery and suffered. It's ridiculous. Don't ever go there!

I have been going to this practice for several years. My level of care has always been great. Both…read morePhysicans do an excellent job. But the person that handles the preauthorization is HORRIBLE!! I was scheduled to have a procedure and was not told that the insurance had not approved it until I was checking in to have it done. Her reason was that my insurance company could not find me in their system. So my wife called our insurance company and they called the office and talked with the woman who does the preauthorizations. They told her what they needed. The paperwork was faxed to the office. This was all started on the 11th of August. I have called every week in hopes that the paperwork has been done. I have left several messages for her and none have been returned. So I call today and finally get her on the phone only to have her tell me that she has never talked to my insurance company and that she has not received any paperwork. My wife was literally on the phone when the insurance called her. I hate to call anyone a liar but she is definitely one. IShe was so rude that I lost my cool. Then she hung up the phone on me. I am so angry with MARIA that I am changing doctors now.

I'm new in town and tried to find a pain specialist that would help with my pain issues. An email I…read moresent from their web site was never answered so I called, gave them information about my injury and never heard back. I wouldn't trust them.

I have had several visits with Dr. Antonio Alvarado and his staff several times now and have had 2…read moreprocedures performed by Dr. A for my chronic low back pain. I am sitting here typing this review the day after my last procedure with no low back pain and just a little stiffness in my low back. The front desk staff is very professional, friendly, patient and helps me with scheduling all my appointments and filling out paperwork. Miss Ashley (nurse practitioner) has been a great help, especially being so patient with my many questions and repeat questions. Her knowledge and expertise regarding my chronic pain is the best. Mark and Lupe (medical assistants) are terrific. Every visit at the APRI clinic has been timely, efficient, positive, and most importantly FUN. Dr. A is my favorite type of physician, listening to me and my concerns, alleviates any stress that I may have with procedures, extremely caring and bedside manner is just perfect for me......FUN and helps relieve any stress pre and post procedures. I highly recommend Dr. A and his staff at the Advanced Pain Relief Institute for anyone experiencing pain, especially chronic pain. Hoping you never need to visit APRI, but if the need arises, call Dr. A and hoping you can experience pain relief.

I just finished my first infusion of ketamine. I must say I've had the best experience ever. Staff…read moreis awesome. Very attentive to your needs. I can't wait to go back. People need to realize if ketamine can help with depression and such USE IT. I've been poisoning my body since I was 19! I'm 43 now. Pills don't even meet the standards of being called a bandaid. I hope insurance makes this an option for those who may not be able to afford it. It's absolutely wonderful. I cannot say it enough. God bless you all and Klarisana for making the step to the newest in mental health treatment. I hope I can stop my meds after I finish all of my sessions. That's my goal.

There's DEFINITELY worse clinics to go to- but also there are better. Please know this treatment…read morehelps, and when issues arise it's the staff not this medication that saved my life from a cycle of suicide attempts. Klarasina saved my life. My husband is not a widower. My children have their mother. I don't give it 5 stars because of the actions of a few employees. Serious actions not medically but fraud and I'm not going to get sued for saying an employee took advantage of their position for their gain. I know that in many clinics or we will send you edible ketamine places, the problem is the clinic not the medication. Don't blame the treatment. Visit and make sure you feel comfortable with the clinic and the staff is open the right fit for you. The medicine saved me, at the time there wasn't many options besides Klarasina and I thank god for them. However when II needed more help i found a clinic I felt absolutely wonderful at. This can and will help so many people. I hope the stigma is erased and more lives are saved.

My husband's surgery was 10/2017 and he still can't use his left arm and his left leg is getting…read moremuch weaker. Dr Swann has no bedside manner - as much trouble as my husband has had and as much destruction as Dr Swann caused, he has not even one time ever called to check on my husband. My husband, Sammy, has not had even ONE DAY of no pain, not one day of happiness, not one day of quality of life day in two years ----- Swann is not a quack, but he is not a good doctor. He said Sammy had a mini-stroke, but not one other doctor agrees with this. What happened is Swann screwed up and pinched a nerve somewhere causing all this damage --- beware of this doctor.

Dr Swann did my cervical spine surgery and I am finally migraine free. He is the best Neursurgeon…read morein town. All of my other Drs have nothing but praise for him. I understand why, he is a wonderful surgeon. Thank you so much for the care you have given me. You and Martha are a great team.

Dr Son has operated on my brain twice. he is profe, kind, listens and proactive. highly…read morerecommended

From the owner: Specializing in: - Physicians & Surgeons…read more- Physicians & Surgeons, Neurology

Dr and Staff is extremely knowledgeable and friendly. The wait is not long. I came here with pain…read morein my leg and it is getting better.

Congratulations to the 2020 Doctor of the Year Dr. Jeremy Jones!…read moreThis award is so well deserved. Dr. Jones has been my doctor for three years. He is amazing! His staff is courteous and professional and very caring. They feel like family. If you need pain management, you will not find a better doctor.

This review is about billing department, NOT the excellent Dr. Hirsch or PA Senisi, who are both…read morefive star Clinicians. I have been with STSC for three or four years. I have arthritis in my sacroiliac joints, and as Dr. Hirsch has said, "Really bad hips". Over the past couple of years we've tried everything (steroid shots, etc.) until it was time to go big and burn the nerves in my lower back. The problem is that my insurance provider, Tricare, wouldn't approve the procedure. SO, when Humana became TriWest last year for certain people, Dr. Hirsch wrote an appeal letter, and the procedure was approved. It was approved in early September 2025, and, per the TriWest representatives I've talked to, a copy of the approval letter containing the codes they approved for billing was sent to STSC a couple days later. The problem starts the week before the procedure, where I re-read the approval letter and realized I didn't contact the clinic to make an appointment. However, when I spoke to someone at the clinic, they told me everything was fine, and I didn't need to bring my letter with me on the day of the procedure. I need to note that for a full month before the procedure, I was in INCREDIBLE pain that NOTHING would help, so to say I was both in pain and relieved when the day of the appointment came around would be an understatement. So, apparently, clinic staff told me, while I was in a fog of pain and Xanax, that this would be a "self pay" procedure. I don't remember that, but I wouldn't doubt that I initialed it. The procedure is done, and it helped SO MUCH! I was incredibly thankful until a bill of $1,500 appeared in my inbox, and I noticed that TriWest had NOT been billed. I started communicating through the STSC portal, and the lady I was talking to agreed to bill TriWest. However, a few days later I got another bill informing me that TriWest had only paid $50. Frustrated, I called TriWest again, and they told me that STSC had billed with the wrong codes, and that they could only pay something billed to those exact codes. I went ahead and aske the lady I was speaking to please re-bill with the correct codes, and her response was literally, "we are not changing our codes. I am sorry for the confusion. Please contact the billing office to make arrangements for payment of the balance due. Thank you." SO, long story short, I have to pay $1,500 because they seem to have lost my paperwork (thus the whole "self pay" thing), and didn't let me know that they cannot bill the codes that TriWest approved. This has been stressful AF, and while I love Dr. Hirsch, and PA Senisi, I have to think long and hard if I will ever go back, because of the incompetence of at least some of their staff...and sadly enough, 37 other one star reviews seem to show that this lack of giving a damn about the patients runs rife at South Texas Spinal Clinic.

This review is about the referral department. My mother was referred to STSC for injections. The…read morereferral was sent to them on May 1, 2026. I called on May 18, 2026, after I had not heard anything from anyone, only to find out that the only doctor that can help her with injection therapy does not accept her insurance. It would have been nice if the referral department would have given me or the referring doctor a call as soon as they received the referral. They definitely do no care about people who are suffering and in pain. I should have known better! My mother has been there in the past and she was once given an appointment at 8:00 AM for a day that they were closed (Battle of Flowers Parade).