I opened a Chase banking account when I moved to Utah 2 years ago just for the convenience of…read morehaving a physical location. My primary bank doesn't have a location out here so I mostly use Chase for cash deposits and withdrawals. Im not a cash person. But my grandma still sends me cash and I always feel like I'm going to get robbed if I have cash on me, so I deposit it. On that note, Chase offers some pretty competitive credit cards, especially if you like to travel and dine out(yelpers!). Ive had my eye on a few when I opened an account back in late 2019 but never pulled the trigger because of the pandemic changing travel and such. I'm actually looking at the cards again, as I firmly believe that if I'm going to spend money, I may as well be rewarded for it! (Points, miles, cash, e.t.c) I probaly visit this location once every few months and every single time has been a quick and smooth experience. The tellers have always been friendly and ready to help. Though I've never used it, there is a drive through at this location for you to take care of any business and not even leave the car! Second to that, there is an atm right at the entrance before entering the main area. Overall Chase has been a good bank for me and I recommend checking them out for any of your banking needs!

The $300 bonus is a scam. I received the bonus code via email and made an appointment to go to the…read morebranch in person. I witnessed the banker, Jeremy Wright, type the code on his computer. 90 days later I have still not received my bonus even though I have met all the requirements. When I went to the branch the branch manager, Madison Beynon, asked to see the email. When I showed it to her she responded, "This is for online only." I pointed to the text in the email that clearly states, "OR make a meeting in-person." She's the "branch manager" and does not even know the details of Chase's promotional offers. Rather than saying she would speak to Jeremy to clarify what happened or accept my email and bank documents as proof, she said, "I cannot honor your bonus." I then asked, "You're not going to do anything even though I sat across your banker as he typed the bonus code when he opened the account for me?" She then offered to contact her boss. I have yet to hear back. I am so disappointed by this bank's false advertisement.

The rates I have found to always be competitive from loans to savings, and the employees treat you…read morelike family.

Tried to open a new checking account. Total failure. Almost felt like a criminal because they said…read moremy name came up as "vague". Waited 35 minutes and left. Went to Alpine Credit Union down the street and opened an account.

Super helpful, very nice and informative! Great service! Lady was super helpful and solved the…read moreproblem I was having!

My Wife paid a delinquent overdraft before it was 30 days overdue, the woman she spoke to said the…read morepayment would process in time without affecting her credit. The UCCU employee talked my wife out of using a card for an $8 fee. She was wrong, my Wife has communicated with UCCU and they admitted that the employee was incorrect but they refuse to retract their report to the credit agencies.

Awesome, comfortable, and friendly place to be! The teller "Brody" helped me out and I was out of…read morethere in 2 minutes! highly recommend

This has been one of the most frustrating and unprofessional experiences I've ever had with a…read morefinancial institution. We applied for a loan and provided all the required documents. Our income-to-debt ratio was clearly more than sufficient, yet after multiple visits, repeated credit checks, and wasting a significant amount of our time, we were told we were not qualified -- with no clear explanation. When we pushed for answers, we discovered they had made a calculation mistake. They said they would review it again... only to come back with another rejection for a different reason. Then we found another error. And then a third mistake. At this point, it honestly feels like they don't want to approve loans and are just stringing people along. Be very careful before trusting them with your time or financial information. This process was exhausting, misleading, and a complete waste of time.

This bank and the other locations are awesome! They are always professional and are always…read moreextremely nice.

Everyone at Utah First is extremely kind and helpful. I always feel welcomed! I would recommend…read morethis credit union to anyone who is looking for a reliable place to bank!!

UFCU should know what the customer experience is like at their concert venue:…read more Well designed venue and free parking. Yet an awful customer experience. To get a simple glass of wine: Not sold at any vendor stands. Sent to a lounge that sells it. FORTY FIVE DOLLARS TO ENTER LOUNGE to get the ability to buy a glass of $22 wine. PASS. Sent to another bar on the other side of the venue. There they sell whiskey cocktails for THIRTY FIVE DOLLARS (you can 'Go Big' for another $9!)...but this place doesnt sell a glass of wine either. So to recap: a half hour spent chasing wine that is nit sold anywhere unless you are willing to pay $45 to go into a lounge. Sorry Utah First but do you really wanna be associated with this grift?

Thank you so much for doing your shred days! It is a really…read moregreat service to do!! It is very much appreciated! We certainly hope you continue to provide this service!!

Just to offset the nah-sayer: I purchases a trailer on-line for $600 nut after 6 weeks it never…read morearrives, despite numerous chats and emails to the seller. One call to Canyon View CVU and they were right on it. I just sent then screenshots of the purchase order screenshots of my follow-up and I got every penny back in less than a week. Much, much better than my highest hopes.

Worst customer service I have ever experienced. The manager, Greg Taylor was so rude, difficult to…read morework with; He was condescending, and when I told him maybe I should just move my account to another bank, he told me to do it. He wouldn't help me resolve the issue (which was the bank's fault). I am now moving my account and I have contacted the district manager about the issue. If you value customer service and being treated in a courteous manner, don't go to this branch.

The absolute worst place to bank , they give out customers PPI to anyone who askes for it, they…read moregave my husbands PPI to someone who had no business with it , along with 3 other customers information, on loans, mortages, address's , SSi which she inturned ,turned around and mailed it out to 10 people. I would grab my personal information and get the hell out of their system. On top of not protecting their clients PPI their customer service is poor at best. they keep you on hold for hours really come on, then their staff is rude and and unproffsinal.