As an expat living in the US, I take the chance to deal with Aussie companies on occasion. The experience is generally pretty good. But sometimes, a company goes above and beyond and deserves to be congratulated.
I ordered a new PFD from them to wear whilst paddling my surf ski. The website had a problem in that the cart function, wasn't functioning. I sent them an email to let them know. As a reward for my diligence, they are sending me the PFD, plus a free cap, and are shipping the whole deal for free from Sydney AU, to Tennessee USA.
The agent who assisted me, Pat, was friendly, patient, efficient and helpful.
Vaikobi water sports goodies are up there with the best in the world. Add to that an exceptional level of service and it makes a lot of sense to shop there. If you're an American and want the best service, price and quality, I recommend you give them a go.
And, if you're a paddler (ocean kayak or surf ski) and get to Watauga Lake sometimes...throw me a message and we can do a session together. And, after Covid 19 becomes less of a threat, I'll be looking for paddling buddies in Pompano Beach FL. read more