I was looking for good quality designer outfits, went literally every shop on the street but ended…read moreup purchasing from this store. The owner was very kind and sweet and got a great deal. The reason i am leaving a review here which i hardly do, is because i got so many compliments on the outfits i got from here.

The problem with this place is not the clothes or even the high prices. The problem is with the…read moreowner and her arrogant and disrespectful attitude. For a business owner, she does not even know the first thing when it comes to customer service. Our initial interaction with her was pleasant, however she would always arrive at the store later than scheduled. This is something we put up with, with minimal frustration. The real problem we had with her is her treatment of us, her customers. When we custom ordered my wedding dress, she was there for the whole process. I picked out a dress which consists of a short gown and a long skirt and shawl. Along with this, I requested matching pants, so I could move more easily during the reception. She obliged, wrote it on my invoice and said it would be absolutely no problem. She included this in the price (nowhere on the invoice does it indicate that it was complimentary). The dress only came the week before the wedding, and needed alterations which she did on time. However, the pants did not arrive with the dress. When we inquired about the pants, she said they would arrive next month. This wasn't acceptable since the event was in one week. So it is HER job to provide a suitable alternative. She gave me some pants to try on, none of which were in the right color, nor did they fit. She said to come back during the week before the event to pick up some additional pants to try on. My mother contacted her the day before the second pickup, 9:30 at night, regarding the status of the pants. My mother had picked up some pants that day and none of those fit, so she wanted to inquire about what alternatives there were. The owner did not respond. The next morning, my mother wrote to her again (around 11 AM) and expressed her disappointment and frustration with the owner's lack of customer service. The owner responded(after an hour) saying "she doesn't work after 8 PM". As a business owner, who gave her personal number to my mother so she could be contacted at any time that is not right. My mother went to pick up the pants and when she went there she could tell immediately that the pants were NOT going to fit. She was pulling them out of the dresses that were in the store. When my Mom said that the pants were not going to fit to the sales lady, the owner proceeded to interject and yell at my mother in front of other customers. She repeatedly said to my mother, in front of others, that she was "giving us the pants for free" which was not true because she did not write that on the invoice. On top of that she proceeded to say "All you Desis are just like this" which is a racist comment, because we are Indian, that she made towards my mother. My mother told the owner she was very unprofessional and for the amount of money we paid for the dress ($2300), that another $100 would not have made a difference and the she should treat her customers fairly and not make racist and disrespectful comments about them in front of other customers. This woman has no respect for others, and will openly bash you in front of her other customers without blinking an eye. This is totally unacceptable for someone who is supposed to be catering to Brides. This caused so much unnecessary stress the days leading up to my wedding reception. The next day, we found a suitable pants for $30 at another vendor- we returned all of the duds she gave, back to her and we will never go here again or recommend her to anybody. I personally, confronted her over text and told her she had to apologize to my mother directly for how she put her down and disrespected her in front of others. She never apologized to my mother directly. If you want to support a racist, rude and unprofessional person, please go ahead and shop here.

As others have said: Do not order online. Thom Browne claims to offer "complimentary returns" but…read morerefuses to follow its own policy. They promise to refund your money within 1-2 days of receipt of the package. This did not happen in my case. It took them 15 days and three emails, and they still would not issue the refund. I had to do a chargeback through my credit card company. This was after I provided UPS proof of delivery showing that the package had been received at TB's return facility. They claimed to have "technical difficulties" and promised to investigate, but they held the refund hostage during this process. In other words, they punished me for their own ineptitude. Many similar complaints on Google Reviews and the Better Business Bureau show that this was not a one-time occurrence. Thom Browne has a history of dragging their feet when it comes to issuing refunds. It's a deceptive business practice to advertise a policy and then refuse to follow it. I have never experienced such poor customer service from a luxury brand; most of them go out of their way to accommodate customers because they want repeat business. But I'll never buy from Thom Browne again. I will be donating my only other Thom Browne shirt to the thrift store.

Online shopping experience was absolutely disappointing. Their return policy is clear stated in…read morethe website but they do not implement their own policy. Very stressful experience!

I just had the most horrible experience at this store (the one on 72nd). I went in with a friend,…read moreand I have never had a saleswoman be so rude and condescending to me in my life! We were both in complete shock and walked right out - I don't care what the clothes look like, I wouldn't give these people a dime - there is just no excuse for that.

When I moved to the UES from the West Village I went into cute-…read moreneighborhood-dress-boutique-withdrawal, until I discovered the charm of GCW. They get new clothes in each week - if not daily, so the selection is always new and varied. Hagit, the store's manager knows her customers really well! Right as I walk in the door she has already pulled dresses that she knows I will love. I never walk out empty handed. The brands include a lot of small labels like Myne and Alice & Olivia but they also have a great selection of A-list jeans, creative accessories, and shoes.