This place has the worst security. People were always coming on off the street and going through…read morethe trash, coming home late one night and I saw a man messing with someone else's car. For what the rent was a camera or some sort of security watch would have been nice. Not to mention the pigeon problem at this complex was terrible. The amount of money they "claim" to have to keep from the security deposit is a joke.

While expensive for El Centro, this is one of your only decent options. Apartments are very nice,…read morejust like the pictures on the website, maintenance was always done quickly (not that we really ever needed anything) and Palmita (I think that was her name) was really friendly as well as the maintenance guy. We lived here for two years. If we hadn't bought a house in EC we might still be there. Parking was never really an issue. I occasionally would bring home my work truck and I think once I had to park outside the gates but in general there is always guest parking available. The pool is small but nice. The grass area is small as well but kept up nicely. The gym is small but has what you need and is rarely busy. Overall it's pretty quiet. We had some neighbors across the way that kept us up maybe 2 nights out of the 2 years we lived there, but they moved. Why 4 stars then? It's a little overpriced. Security is a little lacking - they do have cameras and what not but there were always people coming in off the street and going through the garbage. Also, like most corporately run apartments, "wear and tear" does not exist. We left the carpet and the apartment very clean and still had half our deposit taken. However, for El Centro, it's about the best you can do.

the apartments were my brother lives at are okay. the building is over 20 years old. the manager is…read morenice. i never had a problem with her. the tenants are friendly as well. the rent is cheap for being the valley

The pool has been under "construction" for over a year. And by construction, I mean it's a…read moreglorified concrete hole. Occasionally, someone drains it, but that's about it. Every four months or so, we get a half-hearted email update: "Blah blah permits, blah blah before summer." Spoiler alert: Summer's been here, and the pool's still a barren pit. If it rains this fall, maybe we can swim in the rainwater. Looking for an okay location and average rent? Sure, move in. But if you're dreaming of lounging by the pool in those pretty pictures--forget it.

Apartments are very secure, for the price in area and location its a great deal; no central air…read morejust wall units. Overall, apartments suck and management sucks, you won't get nothing fixed unless your a girl and you live alone.

WOW what can i say. I have lived at Palm Gardens for 15 years and I love it! It is so peaceful and…read morequiet and the manager does a good job in caring for the grounds appearance is excellent , maintenance issues are reported, she makes sure it is completed in a timely manner see is always very friendly kind as well as professional and she goes above and beyond to help her tenants . She manages to Big complexes , Palm Garden 1 and Palm Garden 2 . She takes care of them very well. God willing I will be here 15 more years . The manager and staff really take care of you here . She is good people and I appreciate her . So thank you for all you do and continue to do . Our manager may not hear it half as often as she should but thank you and thank you for making my years here pleasurable and enjoyable .

Excellent management and neighbors. From 2006 to 2021, it was a very nice place to live. Quiet…read moreand well-cared for, with friendly people.

Place is dirty and if you complain too much it has no value. The tenants run the complex. They do…read morewhatever they want and speaking up gets you nowhere.

Nothing is available right now, there is a three year waiting list according to the office manager…read moreand until the office opens back up, she will not give out applications.

The place I got my lease for is Winfield Terrace. It is a 3bd/3bt unit. I have a 1 stall parking…read moregarage that fits 2 car garage. It's an ok place for the price. They allowed me to move in on the 1st, so that was nice of them.

We had a property under management in El Centro. This company failed to perform periodic…read moreinspections as expected and failed to maintain the property at every level. The lawn (front and back) was allowed to die off, the plumbing was clogged at several locations, the A/C drain was clogged, the paint was not maintained, the electrical outlets worn out, carpeting was stained.

I have had a great experience renting from Karla, she is kind, understanding, and always willing to…read moresend someone over if there is ever a problem. I would recommend anyone in the Imperial Valley looking to rent to go through this business.

We have had several property managers in the Imperial Valley over the years, but, by far, Urban…read moreAmerican is the best! Great communication, thorough and on time reports! Responsive and friendly! 10 out of 10

If I could give this company zero stars I would. I rent out a condo that urban American properties…read moreand it's terrible! The condo I rented seemed good when my family and I first moved in, but just a few weeks later we started noticing the hidden stains, the toilet that keeps breaking, the broken blinds, the broken closet doors and much more. We have an appliance that broke down and it's been broken for over six months I called urban American properties to send out their handy man, not only is their customer service unprofessional, rude and lacking but they lie. I had to wait another three weeks before he came to fix my broken appliance, that was two months ago and it's still broken! They have one handy man and that's impossible for him to get all his work done. I wouldn't recommend this company to anyone. They have terrible customer service, if anything breaks down you can't rely on them to come fix it right away.. sometimes they don't even show and not to mention if they do send a handy man your way they don't call ahead to schedule an appointment with you so he will stop by without you knowing and if you miss him they blame you. The rent they charge is so overpriced for the bad service they give out in return. Please, let me advice you to stay away from this terrible company.