This is four the laundry mat this cleaners operate. Although they have replaced many of their old washing machines with very new models, the facility needs work. There us no attendant on duty as the proprietors are in the building next door. The older machines leak water all over the floor next to the bath room and there us no one around to clean up this safety hazard on the floor. The dryers are in horrible condition--a number of them don't work, they are very, very old (probably the originals when the place was opened 100 years ago. There is so much dust on one of the storage room vents from the continuous neglect of cleaning, yet the washers are spotless and dustless, incredibly clean??? The floors we well sweep this morning upon my arrival, however the place is in serious need if TLC. Although it is a old building, if better attention was paid to the place it could be a real cash cow! The machine fees are reasonable, but you have no idea how many minutes you get per .25 cents on the dryer? There are no information signs giving you any indication of minutes-to-money on drying?? So, I have tried to give an objective honest report of this establishment. I won't return no matter the good points I mentioned, but you readers will have to decide for yourselves--I'm done! BTW the old crappie looking dryers get hot as He**. So, don't judge a book by its cover LOL read more

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Third strike. We have used their cleaning service many times in the past, however, things have changed. My wife has lost two dresses due to shrinkage and I have lost a Tommy Hilfiger jacket due to shrinkage. Each item was brand new. Their response was to offer us a free dry cleaning. That is an insult. Who would take a free dry cleaning from a company that has ruined three items of clothing? Stay away from this establishment if you want your clothes back in the shape you dropped them off at. read more

I dropped off three pair of pants to be dry cleaned. On one of the pants the hem had fallen out of one leg, so I asked if they could rehem that one leg. They had done a nice job of cleaning, but for the hem of one leg the charge was $15. When I asked about it, the host had said that the standard rate is $15 per leg. I then confirmed by asking if getting one pair of pants hemmed would be $30? He said yes. I will be checking around because the prices are way too high. read more

Did a great job cleaning a jacket I thought I had ruined. Great service and friendly, professional staff.

Incompetent and rude. Employees treat customers as a nuisance. Clothes not ready on time. Poor quality overall. There are too many other dry cleaners that can do a decent job to ever return. Lost my business forever. Do yourself a favor and go anywhere else. read more

I cannot give this establishment any stars at all. They are the worst. I recently took some Japanese pillow shams to them for cleaning. I was informed that I would have to sign a release that is they damaged them in ANY way they would not be responsible. I asked if this held true if they dropped a hot iron and burned a hole in them although I did not request this service. The response was, "Yes. We will not be responsible." I also had left a pair of pants for cleaning. The pants had only a water stain on them but when I picked up the pants, the water stain was still there. I was given a song and dance that sometimes water stains do not come out. Needless to say, I will never go there again. (I did not leave the pillow shams as I'm pretty sure they would have ruined them). DON'T DO IT. Bad, Bad, Bad, Bad, Bad!! read more

Today I went to drop off some clothes at Valley Cleaners on Williamson Road. The lady who was attending me informed me that I needed to take my shirts out of the wrappers and unbutton them or else I would be charged a fee per each button that they would have to unbutton. I exclaimed that it sounded a bit outlandish and in this business climate I would think they would be going out of their way for the customer. I was told that they were not hurting at all and they had all the customers that they needed. After I asked the lady to clarify her statement and made certain that I had heard correctly, I gathered my clothes and stated that it was a shame that after 10 years of being a loyal customer she had singlehandedly influenced me to find a business where I, as the customer, was valuable. read more

I also live in Botetourt Co the other side of Fincastle. I have been here for three years and have used Valley in Daleville. I have never been impressed with the quality of their cleaning but continued to use them because they are the only cleaner anywhere within 15 miles of me. In the last three months they have screwed up my cleaning on almost every trip. Folded shirts when I ask for hangers; hangers when I specified folded. Wrong shirts returned to me. Yesterday I went to pick up shirts I had asked to be folded. Half were on hangers and I was informed they had already been returned to "the plant" to be folded. When I complained that this is a recurring problem the young man attendant informed me that "Life is and adventure". I informed him that at my age I was not interested in adventure. They definitely need help in providing professional respectful customer service as well as better handling of laundry. Today I will make the trek from the other side of Fincastle to Daleville to get the shirts I need for a long business trip tomorrow. I WILL be finding another laundry/dry cleaner. I will not return there in the future. read more

I brought a stained shirt in to the Blacksburg location only to receive it back in worse condition. They drowned the shirt in bleach and it lost a ton of color, softness, and there were big white stains on the front and back of the shirt where the stain was. I was appalled!! At first, the store workers told me they could potentially give me money for the shirt or in store credit. However, when I contacted the owner of the franchise, he was adamant that I was the one at fault! The conversation ended with him yelling at me and hanging up on me, not even offering to reimburse me for the $5 I spent to have one of my favorite shirts soaked in bleach. Without a doubt the worst customer service I have ever experienced in my life, so keep that in mind... read more

This is not my first experience with Walt (owner) or Valley Cleaners. This time the owner Walt was MIA and his staff covered for him quite well. I called back several times to no avail; finally settling on calling Walt tomorrow. I lost $6.00 as a result of the lousy dryers in this location, even asking for tape to hold one dryer door shut to which I was denied twice. Since Walt had to look at the door which still doesn't explain why someone should waste their possibly only $.75 in the machine. I will get my $6.00 back and not go back to the laundromat. Also if I don't receive or have difficulties receiving my $6.00 I will call the Office of the Attorney General's Virginia Consumer Protection Division, without hesitation what so ever. So as I will go by the laundromat and Valley Cleaners physially tommorow I will call once before showing up. My goal is to avoid excessive means to obtain my money, but I'm not adverse to the idea if necessary. read more

I have been doing business with Valley Cleaners for over 20 years. I find them friendly and professional. On my last visit I forgot to check all my pockets before I dropped my clothes off. I had left a twenty dollar bill in my pocket.... They RETURNED IT!!! I have had a few issues here and there but they always take care of it. No questions asked. Great dry cleaner. I love them. read more

Valley on Williamson Rd.ruined my silk and cashmere sweater. The very rude manager told me flat out they would not do anything about it. No refund for the $7.13. they charged me or even an apology. Will never use them again and will make sure all my friends and family know about them. Zero star rating, but couldn't post without one read more

I have a housekeeper who doesn't do a very good job with laundry and I have been pushing my husband to have his dress shirts done professionally. Valley is the only cleaners in Daleville where we live. I previously used them to wash and fold laundry and the clothes were balled up and thrown in a bag when I picked them up. When I complained, I was told that the laundry division employed mentally challenged adults and they were doing the best they could do! However, I assumed laundering and pressing men's dress shirts would be handled more professionally. Well, my husband finally took my advice and dropped the shirts with instructions of light starch on hangers. I could not believe the mess his expensive shirts were in when He got them back. They looked as if they had been left too long in a dryer and then directly hung up. There is no way these shirts were pressed. He just picked them up two days ago and he dropped them off again this morning. He was told they'd press them again....I think Valley needs some competition in Botetourt. They obviously take no pride in their work product. read more

I decided to try the new valley cleaners that opened in SE Roanoke because I drive by it every day.Monday, today is Thursday,I dropped off ten items.There was no one behind the counter so I waited for a good five minutes to be waited on.The gentleman, and I use that term very loosely, was rather scary looking and mumbled to himself about his displeasure of there being a left over former dry cleaning tag on a blouse.He was rather rude and I almost left but decided maybe he was having a bad day and I'd give him a chance to redeem himself.He said thec clothes should be ready the next day.Tuesday came and went and Wednesday I stopped by thinking he'd forgotten to call and he said my clothes weren't ready at first and went into an explanation about the machines sometimes being down.then he started looking around and found seven of my items.He said I needs to pay the full amount and I said I'd pay for what was completed.He was extremely rude and unprofessional.I was so shocked by his behavior.I've tried to call the Williamson rd store to no avail.tomorrow I will go there and hope there is a more customer service oriented person working there.I'm concerned about the rest of my clothes since I need them for an event this Sunday.I will never use Valley cleaners again, no matter how convenient the location. read more