We signed on to get our house ready for a guest. The cleaning person brought her daughter, explaining that the babysitter was a no go. Would it be alright to bring her in? We agreed and the child went into the living room( apparently suffering from some hyper activity affliction) she began misbehaving. Finally... her Mom said this wasn't working and asked us if she could return later to finish. Of course( we were very accommodating) That evening she ran around cleaning and then announced that she was finished. Being tired and the end of the day, we didn't check her work. She almost missed one bathroom. The next day upon looking around. The shower stall was untouched Dusting consisted of one swath and leaving the edges of most tables dusty . Under a hutch wasn't even vacuumed. Very poor work for $240 plus $20 tip. Feeling like we got rooked! read more

Very disappointed! We tried this service. It was supposed to be an initial "deep cleaning" for $316 followed by a weekly regular cleaning for $150. The deep cleaning was supposed to take 7 1/2 hours. One cleaner showed up and spent way less than 7 1/2 hours. No deep cleaning done. Surfaces weren't cleaned, windows weren't cleaned, and one could barely tell that any cleaning at all had been done. Despite having the price and list of work to be done in writing, the company said "you didn't pay for a "deep cleaning", you paid for a "regular deep" cleaning. What a joke. The bottom line is that $316 was wasted on this company -- they're a scam. read more

I usually do not like to leave negative reviews, but felt it was warranted in this instance. The first time I tried booking Valley Cleaning Services was back in December. I had an appointment on the books for 12/20 and they called me the day before and said they would not be able to come clean that day and cancelled my appointment. I understand that happens from time to time. I was upset, but understood. Flash forward to present, I had decided to give them another shot and booked a cleaning with arrival between 8 to 10 AM. I received a confirmation email the night before to remind me of my cleaning. On the day of my cleaning, I had not received any updates , and was waiting around for them to arrive. At 10:30 AM, 30 minutes past my arrival window, I gave them the first call. No answer, left a voice-mail. Close to 11 AM, I called again, and again no answer, left a voice-mail. At 11:15 I received a call back saying they didn't know why their cleaner hadn't shown up, that she was the most dependable and they had been talking to her earlier that morning. They offered to come over the weekend, which does not work for me. They said they would continue to try to reach the cleaner, and that they hoped she would be able to still make it out today. At 2 PM, I received an email saying my appointment had been canceled. No call, no apology, no reschedule, no offer to make it right. I would not recommend them to anyone needing a cleaning service, they have shown themselves to not be dependable. read more

The ad states "deep scrubbing-sanatizing of only your kitchen and bathroom areas" In the baths they did not clean the shower walls, doors, cabinets and baseboards. In the kitchen they missed cabinets, baseboards, oven front, baseboards and part of the floor. I paid $150 for about 3 hours of crappy labor. Their 24 hour guarantee consisted of a lady coming back out for less than 5 minutes. I had company coming in and wanted a deep cleaning, something I had no time for. I could have easily done what they did in about an hour. read more

I moved into a new home recently. The real estate agent had is staged and cleaned for showing, so when we bought it, it really needed to be dusted and just cleaned up. Because VCS was really the only game in town I accepted the crazy expensive estimate of roughly $400 to clean an empty 1500 square foot house. I just wanted things dusted off primarily and to have some things spot cleaned because it had been empty for so long. They require check payment before they start--lesson learned. We came back after leaving for a short period to run some errands, expecting them to still be there cleaning, and found a note on our door that said they cleaned up "the best they could"... When I came in, it was literally as though nothing had been done. It didn't even smell like they had cleaned anything. The window sills, base boards (things you expect to have done in a completely empty house) weren't even touched. Things were completely covered in dust, including the bedroom floors. The bathroom faucets were covered in old water spots. The claw foot tub had a layer of dust. It was the kind of cleaning job I did for my mom when I was like 15 and running out of the house. Honestly, it's the biggest rip off I've had in a long time. Frankly they did such a poor job and were done so quickly that I felt like I'd been scammed. And that note... cleaned things "the best they could"... ridiculous. Afterward I took a swiffer and just did it all myself. So regret using them. Of all the things I did when moving into this home, having it cleaned by this company was an epic waste of money. Perhaps what they specialize in is cleaning homes that have stuff in them, or doing more house work, but if you're looking to have your house get a good deep cleaning, don't contact this company--it's not what they do. read more