Alright folks, here's the deal. I never write reviews on Yelp, but this review had to be written…read more I'm a small business owner, and have worked with a number of different cleaning agencies in the Washington DC area. I've never, ever, seen a group of folks pay such attention to detail when it comes to this work. Let me give you some examples. You know that dust that gets stuck in the bottom of your LCD display on your phone, way down there in the crack? I never see that. Does your phone have a soft scent of fresh flowers? Mine does. Can you wipe your finger on the top of your whiteboard, that part waaay up there, and see no residue on your finger? I can. After someone cleans your desk, is it both spotless and have nothing out of place? Mine does. Let me cut to the chase. If you need a cleaning team that treats your house/office like you had all day to clean it yourself, do yourself a favor and hire this crew. Small business, a ridiculous focus on customer satisfaction, and fantastic punctuality. I recommend them without question.

I had an issue with one of their employees and attempted to address it professionally by reaching…read moreout through Messenger, phone calls, email, and text. Being called a racial slur ( nigg*r) and referred to as "the Black girl" is completely unacceptable. I don't care if they follow up now . It's not how you handle a business . Your employees should be a representative of you . Although I never used their services, the way this business handled the situation was extremely disappointing. I never received a follow-up call, email, or text regarding my complaint. I know my message was received because the employee contacted me with threats after I reached out to the business. I even offered to provide the messages as proof. It has been over a month with no response or accountability, so I feel it's important to leave this review. If you are Black or African American, I would strongly reconsider using this business.

It was easy to schedule and she arrived exactly when she said she would. And did a fantastic job…read more My previous company was always late.

Clenda did an awesome job cleaning all the cat hair and clutter I had in my house.read more

Extremely disappointed with the 'deep clean' service I received. Despite paying a premium, I had to…read morespend my own evening re-cleaning the entire place. The floors were not mopped properly (streaks and dirt left behind) and surfaces throughout the house were still visibly dusty. A deep clean should imply attention to detail, but this felt like a rushed, surface-level wipe-down at best. Save your money and look elsewhere.

Great job on our carpets and despite some mix up on times- Gilma and her team…read moreMore than made up for it! We were so impressed we decided to also do the cleaning service. Can't wait for our deep clean and it really helps us with our hectic schedules! Thank you !!!

Amazing Kayla is so kind and works hard, house smells and looks amazing definitely recommend her!!read more

From the owner: Hello starting my cleaning business and would love to get new clients. We can do weekly, bi weekly,…read moremonthy, deep cleaning, move out cleanings, etc. we listen to our clients from what cleaning supplies they prefer to the scents they like or dislike.! I hope to hear from you soon :)

The first cleaing was 3 out of 5 star. But I was ok with that, I thought ok... her attitude is…read moregood... so I will call her again for cleaning. Second time when we scheduled the cleaning it became a NIGHTMARE. If you want 'peace of mind' find other cleaning services. 1) She was scheduled to clean on 9/12/23. I clarified with her a week before, and again the night before (on 9/11 at 6pm she responded ok for 8am on 9/12/23). On 9/12 morning schedule time comes 8am (when she said she will come) -- no update...an hour late no update...no text response...no call response..around 10:30am she says she can do only on that Thursday... 2) I moved many meetingg including my managers meeting and other meetings to make Thursday work for her, even though Friday would have worked better. I let her know that we cleaned up all 3 bathroom sink area, top of bereau and kicthen counters so that it's easy for her to clean...we had all those stuff in boxes for 3 days... 3) Wednesday evening again I confirm the time with her. She says yes to the time and date for Thursday-9/14/23. Same story happens again on Thursday morning! Just like the one on Tuesday-9/12/23. Time comes and goes she's not there, she is unavailable via chat and call...... Save yourself all those hassles and get a DIFFERENT cleaning services. You WILL have PEACE OF MIND with someone else who can keep their words and don't respect your time over and over again.....Most importantly someone who is reliable and keep their words!!! ** If she had urgent things happening which at times we all do. Only thing I needed her to do is send a one liner text!!!

Conseulo kept in contact with me. Her team arrived as scheduled and cleaned beyond my expectations…read moreat a very reasonable price in an extremely reasonable amount of time.

Got to the consultation phase, and I have yet to hear back from this person. I recommend looking…read moreelsewhere.

From the owner: The Cleaning Fairy will cater to your cleaning needs! Reliable and efficient. Great prices! Plus we…read moredo small handywoman jobs, yard work, landscaping, interior painting and more! You can find out more about us by calling or texting 304-257-3553.

Alice has been cleaning out vacation home for a few months. She and her team show up the same week…read moreevery month without prompting, which is ideal for us. Then she just stopped showing up. Did not respond to texts. We had to hire a different company.

Can't keep an appointment. Possibly the most inventive excuses on the planet. What she does, she…read moredoes well, it's what she skips that is the problem. And then she gets her feelings hurt when you bring them to her attention.