Has a terrible stock (hardly any electrical or plumbing supplies) and closes VERY early!! Only open…read moreuntil 5 or 6PM... how are homeowners expected to purchase things when the store isn't even open during normal operating hours???? Save your time and frustration. They won't be open and if they are they won't have the products you need. Might as well go to Lowe's and just skip this store all together.

We were looking for a sharkbite because we have a leak. The carbondale ACE was out. I called about…read more5 minutes before closing and let the kid who answered know we were 3 minutes out. Instead of trying to be helpful or courteous, even checking he said, "We're closing". I understand it's a holiday weekend, but come on. You don't care to help someone and take an extra 10 minutes of your time. It's a sharkbite we need, not something that can wait. No, "I'm sorry we're closing", either..I will remember this and take the extra time, like we are today, to go to Lowes from now on.

The staff at Designer Door Hardware in Glenwood Springs were very kind and helpful. This is a great…read moreresource for our valley!

Went to purchase a table saw blade and they were out of the one I wanted when i spotted another one…read moreand on sale for about $15 off. Went To the register and sale price didn't go through after a few tries. Clerk went over to the blade display and took off sale slip. In small print, sale ended on the last day of February. The clerk pointed it out to me and stuck to the regular price. After a little complaining, he offered to take off $5. Decided not to take the offer since it wasn't the blade i wanted in the first place but the sale price made it doable. I can get the blade i wanted at the big box store for the same price. I'm not sure what Ace's policy is about pricing, but I'm not happy. I try to purchase at Ace and i go there a lot, but this is not the first bad experience at a Ace Hardware, although the first at this location.

This is not a big store - but they seem to have everything I need. Garden supplies - yep…read more Get ready for snow supplies - yep. Holiday supplies - got it! Tools and hardware - of course. Nice store. And so handy to my location. If I am working on a project and run out of something, it is just a couple of minutes away and I am back at work.

This hardware store has it all! My family has been using Big John's in Cedaredge for years now for…read moretwo reasons: 1) knowledgeable, friendly staff; and 2) they have always had great variety and selection at very reasonable prices. We have depended on Big John's for paint, electrical, plumbing, patio furniture, propane, home and auto cleaning supplies. The store's holiday supplies are second to none too! Thank you Big John's for all you do.

Always have what I need, answer the phone without a computer!read more

Rude and untrained employees. I attempted to utilize the Lowe's color exchange program after buying…read morea gallon of paint that I didn't really care for after painting a 2' x 2' test square on the wall. The employee at the customer service desk didn't know how to do the exchange. She said she didn't know how to adjust the inventory either so would have to return the color I didn't want and then I could purchase the new color I wanted... which forces the customer to have the full amount of both purchases removed from their card for multiple days while the return processes. The customer service employee also didn't know how to put the return onto a gift card... so I was forced to return to my card and wait for the processing. Employees should be trained much better before they're left to run a department by themselves. The paint desk employee also made a snide comment after my return saying "We usually like people to keep their paint. We already have a lot of returns." ... snarky and rude. This happened on 5/24/26 around 8PM

I purchased a new LG gas range from Lowe's. 10 days after installation, our carbon monoxide…read moredetectors went off, and the Fire Department responded in full SCBA gear due to dangerous CO levels. Xcel Energy red-tagged the unit, explicitly stating the range was not jetted properly, creating massive cooktop flames and leaking hazardous CO into our home. When I called Lowe's, I was told that because I did not use a Lowe's credit card and it had been past 48 hours since delivery, they would not assist us or take responsibility for selling a severe fire and life-safety hazard. Refusing to help a family left without a way to cook due to a life-threatening defect is completely unacceptable. Trying to get help from Lowe's was a nightmare. Calls went unanswered repeatedly, and when staff finally picked up, they were annoyed, rude, and showed zero sympathy for our family being left without a way to cook. They repeatedly brushed off a severe life-safety issue, claiming that because we didn't use a Lowe's credit card and it was past 48 hours, they couldn't help and just kept telling us to call LG. Selling a hazardous defect and offering hostile customer service is completely unacceptable.