These people were amazing. We didn't meet them till we were moving out after 5 years of having a…read morestorage unit here and I wish I met them when we first got it. They were super attentive and helpful. They gave us advice on how to handle the unit, the services provided by the company, and they let me store a trailer I bought for a few days while we were packing up to leave.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

Wendy was so accommodating when I was in a panic and needed storage space NOW!! Agree with some…read moreother reviews that the time to get set up is less than other facilities. Being able to drive in and having a variety of carts to use is a huge benefit. It was always clean and always felt very safe there. Unique code opens the door for entry and exit. Great rates and available coupons as well. Would use again if I needed storage.

My parents are downsizing to a 2BR condo in a senior community but have a lot of stuff they want to…read morehold onto. So I needed to find a storage facility in the Kirkwood area that they (and I) could have easy access to. I swung by EZ Storage and was given a tour by Wendy -- the manager. She was great-- very helpful and patient. The facility is clean, bright and safe. And the fact that I could have complimentary use of a moving truck sealed the deal. An extra bonus was the ability to drive the moving truck inside the building to unload it-- perfect because it rained on the day of the move. Rates are competitive too-- I highly recommend EZ Storage... they really made it easy.

This feedback is specific to the facility at 2211 Barrett Station Road…read more First, I want to say what sets this property apart is Kami, the property manager. Kami was not only friendly and welcoming, she went above and beyond to ensure we we had everything we needed, responded to calls and requests immediately, and always made us feel like her most important customers. We have had a lot of experience with various storage companies in both MO and FL. This was one of the best experiences I can recall. The property was spotless, safe, and secure. The coded entry gate was always functional and the roller door to our 10x30 unit operated smoothly. The interior of the unit was clean and dry, without any evidence of bugs or vermin. Whenever we were there Kami always dropped by to see if we needed anything and ensure there were no problems. I have never experienced that at any other storage place. She was protective of us and our property and even checked some of our furniture with us to refute one of our movers. I appreciate that she showed genuine interest and concern. As long as Kami is at this location I will use it for my future storage needs and definitely refer anyone I know in the area looking for a self storage facility.

This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

April helped me with my rental at Uhaul. She made the process very quick and easy and had such a…read morecalming tone. I was having a very bad day that day and she brightened my day. Thank you for taking care of my needs!

This location is not open until 7 PM. Website and voicemail says it is open until seven but the…read moresign on the door is 5 PM.

I had a great experience at this climate controlled storage facility in Fenton Mo. Clean and…read moresecure storage.

I can not say enough goid things about this storage facility and their worker Catelyn.... I was in…read morean emergency situationa , my Elderly Uncle being moved to an assisted living facility and she was so sweet & helpful.. In the stress of everything i lost my keys and Catelyn took care of that to and cut the lick off for me... I honestly don't know what I would of done without them... Thank you so much for Everything!