this place is scam. gave them thousands of dollars for nothing. I don't even feel like opening my pool this year because of this company.

These guys have totally let me down. They orginally set up our cedar hot tub and got it working after our contractor messed up the installation, but it began leaking, and they left me for a month, not returning calls, not showing up for appointments, and they finally told me that they did not have a qualified tech person who could fix our leak. It took an entire month for them to tell me that, after I had to call them several times. They have terrible follow through and customer service, and are expensive when they finally do show up, which is rare. I would not recommend them for any maintenance or repair work at all. read more

Just like another review on here. I paid to have a pool liner installed. It was set a date of May 6. I took off work to be home and nobody shows or calls. Went to store and couldn't get any answers. All I wanted was a sorry and we will be there to get it done but nobody including the GM seems to be able to give a answer which is concerning. One star for terrible customer service and reliability. read more

The guys at the Staunton store are very knowledgable and friendly. They are always willing to discuss ways to keep my pool clean. There are many different opinions and strategies out there on how to maintain a pool's chemistry, but the guys in the store stick to one way. Before them, I used to go to another place where each employee had a different opinion. That was very confusing and frustrating. Bottom line: you can trust the guys at the Staunton store. Note: While I highly recommend supporting Valley Pool's Staunton store, I Can NOT recommend using Valley Pool's service department, which is based out of Waynesboro. read more

I would leave zero stars if I could. My grandfather ordered a new pool liner back in early spring due. He paid on it and they told him sometime early June. June came and went and he heard nothing from anyone. My grandfather called and left multiple messages for their liner guy, but no one ever got back to him. I found the number for the liner person and decided to call myself. I left multiple messages asking someone to call me to give an estimate on when the job could be done. After hearing nothing for a day, I called six or seven times in a row and finally the guy picked up. I explained who I was and what I was calling about, and explained our extreme dissatisfaction with the lack of communication. He estimated the job could be done either that Friday, or the following Monday or Tuesday. Needless to say, the job is still not done, and we have heard nothing. I am aware (as is my grandfather) of how busy pool companies must be this time of year. HOWEVER, the fact no one has ever even called to say "hey, we still have you on our list, and will get to you eventually", I mean, NOTHING! I I would definitely not recommend doing business with this company. read more