Great customer service. Decent selection of spa chemicals Convenient location for Wintergreen

Unprofessional employees. Two heavy-set white tall guys working on briarwood circle today were picking fights with the neighbors. You don't need that aggravation. Choose a different service. read more

I just had my 16'x32' pool liner replaced by VALLEY POOL and SPA/WAYNESBORO and I would recommend this dream team to anyone and everyone! Allen, R.J. and Steve were incredibly knowledgeable, professional and trustworthy. Like a well oiled machine, these guys pumped the standing water out and removed the old liner in no time! They disposed of the old liner and kept my backyard clean and neat. The next morning they repaired a few places in the pool itself and carefully installed the new liner. Even though it took more than 2 and a half continuous days and 18,000 gallons of water to fill my pool, (I used my hose), Allen, R.J. and Steve came by my house a few times a day to check on the liner, the vacuums and the water level. I really feel this team of guys went above and beyond and I couldn't be happier with VALLEY POOL and SPA from signing the contract with CALVIN to turning off the hose! If you need a new pool liner, I completely recommend VALLEY POOL and SPA! They were also extremely courteous, respectful and personable! read more

I emailed 3 times and called once about getting a pool installed. No one ever reached back out to me. I guess they don't need new business read more

if your looking for a pool or spa then look no further. located in waynesboro va Valley pools and spas has you covered read more

Valley Pool and Spa - pools and spas - Hot Tub & Pool Near Me - Waynesboro, Virginia

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we've been with Valley Pool for about 20 years. Pandemic was hard on them with supply chain issues and labor problems.. but ultimately they get the job done for us and we appreciate it. Our friends use other pool companies and complain like crazy. read more

VP&S is very busy with pool installations, when I was doing my due diligence, Jimmy with in-ground pool sales did not even want to consider my request. He told me to come back next year. Does VP&S really think I will come back! There are many other contractors that are just as busy but are willing to work with you starting the long lead time is something one needs to consider. I appreciated the honesty of the other contractors in Harrisonburg and Lexington, VA. read more

Iv been doing business here for years and have always had good service and been able to get very good help with anything I need or can't understand. My s.o. and I each time are happy with the outcome . We stopped in years ago for hot tub supplies after leaving our nephews and by how nice the pool outside on display was and how friendly the people where we decided to talk about purchasing one. Everything was simple and years later we're still happy with the purchase, being in the mountains it gives the kids something to do here at the house and us adults love to float and lounge in it. Any parts/equipment/accessories/chemicals we can always get here and with friendly service. read more

Valley Pool is always out go to pool store. For retail and service they are awesome!!!

They helped move my hot tub from out of town to down town Staunton quickly. Very friendly and helpful staff. I was impressed with how quickly they got back with me and moved my hot tub. Very affordable service. Also have a great selection of hot tubs on site. Along with products for servicing your spa. I continue to use this company. Four years and counting. Very happy customer ! read more

I would leave zero stars if I could. My grandfather ordered a new pool liner back in early spring due. He paid on it and they told him sometime early June. June came and went and he heard nothing from anyone. My grandfather called and left multiple messages for their liner guy, but no one ever got back to him. I found the number for the liner person and decided to call myself. I left multiple messages asking someone to call me to give an estimate on when the job could be done. After hearing nothing for a day, I called six or seven times in a row and finally the guy picked up. I explained who I was and what I was calling about, and explained our extreme dissatisfaction with the lack of communication. He estimated the job could be done either that Friday, or the following Monday or Tuesday. Needless to say, the job is still not done, and we have heard nothing. I am aware (as is my grandfather) of how busy pool companies must be this time of year. HOWEVER, the fact no one has ever even called to say "hey, we still have you on our list, and will get to you eventually", I mean, NOTHING! I I would definitely not recommend doing business with this company. read more

On June 29, 2015 I called the service manager, Stan Hodge, at Valley Pool & Spa to schedule some work on a pool pump at my home in the Shenandoah Valley. He told me that there was a minimum charge of $99 for a service visit. He took my credit card number and immediately hit my card for the $99 charge. Stan said his technician would be passing nearby my home the next morning, June 30 on his way to Lexington and that he would have him by on his way. The technician did, in fact, arrive as promised. He spent 15-20 minutes looking at my equipment setup and taking a few pictures of the pump in need of repiping. He told me that he would discuss my situation with Stan and that they would be getting back to me. The technician, also, took a water sample. Twenty four days later I still had no response from Valley Pool & Spa. On July 23 I called Stan Hodge to find out why I had not had any communication from him or his technician. Even though he was the one who wrote up the service request, he seemed utterly befuddled about it. He finally found the order and said the charge should not have been placed on my credit card since no work was performed. He was the person responsible for the charge. After refamiliarizing himself with my service problem, he was very apologetic. He promised to call the technician and get back to me "within the hour." It is now nine days after "the hour," No one from Valley Pool & Spa has contacted me in any way. I have since reached out to Charlottesville Aquatics, the original builder of my pool, to handle issues here. Though they have considerably further to travel, they are knowledgeable and don't make promises they don't keep. They, also, don't charge for work they don't perform. Though I have no problem buying products from the Valley Pool & Spa store in Staunton, I would never consider this cop,any for any type of service work. read more

I deal with Jamie and we have appreciated their service over the years cleaning our hot tub. Last year, the gentleman cleaning, forgot to put in chemicals which caused slime and they were quick to take care of it. This year the price had gone up $85.75 which was a shocker. I like to support locally but have found these folks in Waynesboro to do a good job. Next year...I will have to re-think. read more

Terrible Service !!! I contacted them to clean & cover my pool after I had an accident and could not take care of it. Was told it would take a couple of visits to vacuum clean & cover it. After numerous visits they still had not done the work. I asked when they were going to do what they were supposed to do and the response was the water is too cloudy. I asked Stan the service manager to send some one with experience so the job could be completed and was told the techs sent were experienced when I asked one of them to please pick up the chemical containers and not leave them in the yard he told me it was his first day. The only thing they did was add chemicals and vacuum half of it once and empty the skimmer basket. Never emptied the basket on the pump for the pool. Finally had to get another Pool service to complete the work and they had it done in two days what I thought Valley Pool was going to do. Valley Pool billed me $1.125.64 for this BEWARE!!! read more

I purchased a house with an inground pool. Requested service to help open it - that process went very smoothly. Unfortunately, the pool needed extensive cleaning and a new liner. I was told Calvin would be contacting me to give me a quote for the liner. "crickets" No call but several days later I found an estimate stuck in my door. Tried to call numerous times to ask questions with no success. Finally, got in touch with him and he said if we got a $2,020 deposit in right away he could replace the liner quickly, probably within a week. Drove 45 minutes to hand deliver the deposit. He wasn't there and no one could take my liner selection. I called again the next day (now almost 2 weeks from original visit to open the pool) and the person who answered the phone said Calvin wouldn't come to the phone but it would be 6-7 weeks before installation. Got my deposit back. Poor, poor customer service from the construction department. 2 stars because the maintenance guy did perform, as promised. read more