Really poor customer service. The building arrived when promised and was of a decent standard but…read morewithin months the door handle had corroded badly. On my third attempt to contact them (emails were ignored) they stated that they had an issue with a batch of handles and would replace it. We have made recreated calls and been given promises of dates for the replacement but no sign of the work actually happening. It feels like once they have your money they just don't care.

We recently received our log cabin, delivered and constructed by the very efficient Scott and Lee…read more They worked extremely hard to erect the building and were pleasant and helpful throughout that time. The cabin itself is strong and substantial and has had many compliments from our visitors in the short time we have had it. I would heartily recommend Oakenclough Buildings to anyone wanting a quality log cabin that is functional but attractive and the staff could not be more pleasant or efficient. Thank you Scott and Lee - and congratulations to Scott who was getting married the day after!!

We have just recently employed john and his crew to re-roof slate roof, fit loft window, new…read moregutters/downspouts, remove unsafe chimney breast in loft, re-felt flat roof to kitchen extension, re-point remaining chiney and other minor jobs. We found the blokes to be very likeable, punctual, friendly, reliable, honest, extremely competetive with their prices and VERY VERY hardworking!! The job was completed before the specified time and to an extremely high standard, they really are perfectionists! I have recommended them to family and friends and dont doubt for 1 minute that they would deliver the same excellent service and standard as we received :) Many thanks once again regards John and Emma

What a truly disappointing experience for us…read more We hired truly to repair leaks in our conservatory roof above and below our roof vent. Despite asking them to do so, they declined to come to site and quote for the work, instead asking us to email photos of our roof to them so they could confirm it was a roof type they could repair. We duly did so. They then took a deposit from us equivalent to 25% of the total cost and sent us invoice paperwork to cover that. This meant they had agreed to a contract. There was no inspection of the problem prior to coming to site. They then came to site and duly performed the repair work, resealing the glass in and around the roof vent. This took a couple of hours. They then took full payment on the spot and then went away. We had to write to them to get a repair invoice and also a follow up repair report which we had also paid for. There was no follow up call in the days thereafter to determine if we were satisfied with the service as customers. A few days later, when it rained, amazingly the roof leaked again above the vent, although the area below the vent appeared to be fine and wasn't leaking (and hasn't since). We then contacted Truly the next working day (about 7 days after their repair) and advised them of the problem and asked them to return to re-examine the repair above the vent to determine what might be the problem, and to fix it. It appeared to us that the roof vent itself wasn't properly affixed to the panel above it thus leaving a gap and allowing a leak to continue. Not being experts we weren't sure, which is why we hired someone like Truly - to get to the bottom of the problem and resolve it. After a phone call with them and a couple of emails asking them to return to fix the leak, they refused. They claimed that the roof wasn't one they were familiar with and could repair. This surprised us greatly as we had asked them before they did the work to confirm this and upon sending them photos they duly did confirm it. Also, their website makes it quite clear that they can repair any type of conservatory roof. At this point we reminded them of their repair guarantee and asked them to honour that guarantee in good faith. Its not as if we had waited the full 12 months of the guarantee to advise of a new leak - we did it within days - and we felt we had done absolutely the right thing by making them aware of the problem. As far as we know, on the day of repair, there was no testing done to determine if the leak had been fixed so you can only really wait until it rains to find that out, which we did unfortunately. We made it known that we didn't believe the repair had been completed right and we had hired them to repair the leaks above and below the vent, and the leak above the vent still remained. Despite repeated requests to ask them to honour their warranty or provide a refund, they refused both. They have since refused contact with us and we have now had to file a formal complaint with TrustMark, who regulate such repairs in the industry. It is truly an unfortunate turn of events as this leak had been causing us problems for some time. We had sought out a repair organisation that based on their website reviews and repair guarantee, could assure us they would find the sources of the leaks and repair these and then honour those repairs. To have this still not fixed and the repair organisation simply ignore its customer without showing good faith is, well, truly disappointing indeed. We are hopeful that Truly will recognise the importance of keeping all customers happy and that through the TrustMark complaints process we shall achieve the result we believe we have paid for - a repair backed by a guarantee of service as advertised. This is all we ever wanted along with a non-leaking roof. Hopefully, we can update this review later with a more positive reflection of the good deeds of Truly as they return to effect our repair in good order with a view to making us satisfied customers ! That would be a truly good outcome for all concerned.

We have used Truly on 3 occasions to repair our conservatory for different problems over the last…read morefew years and they have always been very efficient and reasonable costs. We gave up trying to repair it and asked Truly to quote for a complete new roof with glass this time. We contacted 4 companies 1 didn't turn up 1 had a 2 min look and said if we're thinking of spending 10k he'll sit down and chat and we also received 2 competitive quotes. Because Truly had looked after us so well previously we gave them the job. Ordered mid November the work was done in some atrocious weather in December within the 2 days we had been advised. An excellent job and what difference it has made, much warmer and hardly any noise when it's raining we are very happy with the new roof and would Highly recommend Truly.

Me and my wife used alb roofing developments to replace our leaking flat roof at the front of our…read morehouse we've been having problems for the last 2 years with it and have had it repaired a number of times, but nothing seemed to work. Aaron Introduced us to his Alwitra product which at first we wasn't sure about as it came up slightly more expensive than a felt roof we already had but after the job was finished we were both Amazed with how great it looked would recommend aaron and his team to anyone!

Excellent service from a windows company you can trust. Just had all windows and doors replaced by…read morethese guys and couldn't be happier with the results! The price was a good £500 cheaper than the cheapest quote i had already got. They manufacture their own windows and doors to order which make the prices cheaper than most places. The fitters are really friendly and work constantly throughout the day and do a very professional job. Top class

crackerjack job! I needed a new front and back door, and windows for my kitchen extension I trudged…read morearound all the local independants and some of the big boys, only to get silly prices and long waiting times, this crowd did the job within the time needed and at a very handy price!!! Thanks again!

Excellent communication with Andy via email & phone. Replaced out old 1970's staircase with a part…read moresolid oak one with redwood/mdf treads & risers. He has made the oak look worn & added character. 5 star service & products. Even added a cat house door underneath the stairs. Highly recommended

burnley windows did a brilliant job at fitting my new double glazing at my burnley home. I was look…read morefor a supplier of double glazing products based in the burnley area and was recommended to burnley windows through a friend. i would happliy recommended burnley windows to anyone who is looking for double glazing products and services

We ordered replacement leaded windows from Burnley Windows two months ago…read more Having waited some 8 weeks for them to arrive, being constantly fobbed off with how difficult it is to put leading on a window unit, a delivery and fitting date was finally arranged. When Burnley Windows didn't turn up to fit the windows on the arranged day I rang to find out why and was told he had a hospital appointment to attend. I have no problem with this, but they could have had the common (and processional) courtesy to let us know. When I asked why they didn't tell us they weren't coming, they said they weren't aware that anyone would be waiting in for the fitting (!?). At this point we cancelled the order. All in all a totally unprofessional company that I wouldn't recommend to anyone.

Just wanted to share my experience having used Lee Kelly Upvc in September last year for…read morereplacement windows, doors, soffitts, fascias and guttering. From start to finish the service I received was 2nd to none. No pushy salesman just friendly advise and recommendations. Extremely competitive quotes. The fitters were friendly, polite and courteous. Taking just 2 days to complete and no mess at all (everything was cleaned up and the old frams taken away). I would highly recommend this Company. A1+ for Products, Service and Price Give them a call you won't be dissappointed!!!

With more than 30 windows, with soffits, fancias and doors to be replaced I ensured I shopped…read morearound not only for the best price but also the best advice. I was particularly impressed with the non pushy consultative approach of the sales team. I was slightly concerned about the lack of feedback on this site (hence my comments). The installation team did a fantastic job minimising disruption during the project, working long hours politely answering any questions. I have since called them asking for some very minor snagging to be completed which they did without question.