Dr. Lilly is no longer at PacMed. He is marked on Google as permantently closed. Yelp is making me…read morepost at least 85 characters but I don't have anything else to say. I guess I could mention that the PacMed scheduler was snippy.

Dr. Lilly's decades of experience and willingness to answer questions and explain options earn five…read morestars.

This is horrible place to receive care as someone who's disabled.The receptionist, managers and…read moredoctors are very rude, careless and unprofessional. I have been a patient with this clinic since Feb 2021 and it been hectic since I started. I have issues with UTI, Catheters, Meds not addressed in a timely manner. The clinic is quick to send bills to you but very slow in responding to calls, messages and scheduling appointments. I am so glad I left this horrible place as they don't deserve any of my hard earned money. I work so hard to be able to pay for good insurance and expect to receive good service with professional care - there is no positivity visiting this place .. the staff is envy and rude

If you have any urgent needs, choose another provider. I had a kidney stone that was killing me…read more The Urgent Care provider sent over an "urgent request", and the earliest they would be able to see me would be two weeks out. They're scheduled two weeks out with no openings, maybe it's time to find a new doctor to add to team. Definitely not even ghetto service. BTW ~ the lady taking calls was extremely rude. Do yourself justice and see another.

Recently, Dr. Frankel worked me in his busy schedule for a procedure to take care of a painful…read morekidney stone problem I was experiencing. This was the first time for me to see Dr. Frankel and I was most impressed with his professionalism. He is a caring and comforting Doctor and put me at ease when I was nervous and hurting. I felt I was well cared for and I know he did a great job to get me back to good health. I highly recommend Dr. Frankel. His Nurse, Denise, was terrific, as well. Helpful, caring and great personality. I am so grateful for both of them caring for me.

This review is for the receptionists who work here. They are rude and not helpful. Called about…read moregetting a medication change and was given attitude by the girl on the phone the whole time. Telling me I need to make an appointment., why cant I just talk to the doctor directly. She didnt update my phone number like I asked either. Very condescending. I dont like this office in general and I will be looking for a new Urologist for my kidney stones in the future If I need to. I would rather drive all the way out to Puyallup for my kidney stones then come back to this place thats 5 mins from my house. Dont come here. The girls at the front desk will just waste your time. Their attitude is horrible. I thought the care from my Dr. In general wasnt the best.

Picked this place because I trusted the doctor's character having known him for several years. Now…read moreit seems we've all been ghosted and will have to look elsewhere for a follow up. Angry. WILL find answers.

I was initially pretty nervous about getting this procedure but Dr. Abano and his care team really…read moreput me at ease. The surgery was fast and easy. No pain. It was done before I even realized it. Dr. Abano is an incredibly professional, knowledgeable and efficient doctor. Anyone getting up there in age or have simply decided they are ready. I would definitely recommend Dr. Abano and his team.

Conveyer belt of a medical practice that doesn't bother protecting patients' health care…read moreinformation. Years ago, they had a ransomware attack and lost all their patient data. All of it. Not only did they fail to protect their patients' healthcare information, but they did not bother to recover it. Their only instincts were to cover their own @#$ and send patients a letter to be vigilant for identity theft ... because they certainly weren't! Dr. Martin Wall has progressively cared less over the years and frequently ran late. The last visit, I waited well over an hour. He told me right when he walked in he didn't have any time for me because his last patient ran long and his lunch was next. He probably spent 2 minutes with me and more or less told me to stick with the game plan and left. He did find the time to bill me though! I won't be back.

I would think my review was an exaggeration if I hadn't gone through it. I saw Dr. Elizabeth…read moreMiller for an emergency appointment, and that's where the positivity ended. Her office operations are a disaster. I had to call her office multiple times to get them to schedule a cancer-screening appointment they had told me was critical during my surgery -- and each time whomever answered the phone told me there was no record of that. (They later called and said I was correct, and it was their oversight.) Her office has called me multiple times to setup appointments to then tell me they're not the people who can set up an appointment. They've texted me confirmations to appointments I never setup. They even called to cancel appointments I've never setup. I can't tell if this is extraordinary incompetence, laziness or terrible practice management software. It's such a shame, I've previously had excellent experiences at Overlake. This has been horrific -- and this isn't about bad service at a restaurant -- this is literally about someone's life.

I remember you gave me hope. Thank you! 9th year after kidney cancer. Having some issues, but…read morestill have hope!

Dr. Takayama is now at Bellevue Urology Associates. He performed robatic-assisted prostatectomy on…read moreme (removal of cancerous prostate) in November 2011. Excellent treatment and result. My wife and I are very impressed with his communications skill, both in listening and explaining. He is a very experienced, skilled surgeon, but also caring, patient and approachable. His nursing staff is not warm or supportive, but don't let that get to you.

Stop. Don't waste your valuable time. Go elsewhere for a better medical experience. I went to this…read moreoffice and in multiple occasions not one person introduced themselves to me. Not even the dr the first time I met Dr Frankel. Dr and office are not personal or at all. Had surgery and the dr not the dr office called to see how I was doing until 3 weeks later... Just don't bother... I sought a 2nd opinion at the Swedish Urology Group downtown and have been so happy with that experience. So much better...

This review is solely for Dr Reed. I saw another doctor here before who I didnt care much for. Dr…read moreReed reccomended surgery which Is what I've been waiting for for almost 3 months now to remove my kidney stones. I got the run around most of the time and was so tired of it. He wouldnt give me any medicine to treat it but he did show me all my xrays and scans and i am having surgery this coming thursday. I will leave an updated review after but so far things have been a lot better.

Dr Akhil Saji removed a tumor and conducted a partial nephrectomy of my right kidney. In every…read morerespect I experienced him to be an excellent urologist and surgeon. He is highly skilled and competent as a surgeon. Furthermore, he is kind, patient, informative and responsive. I cannot speak highly enough of Dr Saji.

I've been seeing Dr. Tanya Nazemi since 2016 for pesky kidney stones. She did both of my surgeries…read morein 2016 & March of 2018. She is very kind, professional, and takes time with you. She also reaches out with phone calls on results, and after procedures to make sure you're okay or to discuss things. That little touch just makes receiving medical care that much better. I also had to see the P.A. Michi and she was just great all around. Very caring and professional. I think she compliments Dr. Nazemi well. I am glad to have them both on my care team.The office does get busy but I have gotten follow-up calls and messages in a timely manner. It also helps that I work in the area so getting to and from appointments isn't a big issue, I like the convenience and they've worked with me and my work schedule.