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    Valley Valet

    1.0 (1 review)
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    2 years ago

    Brian and his team damaged my truck at an event and are refusing to pay. This irresponsible / fraudulent behavior is unacceptable.

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    Epic Mountain Express - 15min stop half way through

    Epic Mountain Express

    (393 reviews)

    Very happy overall. Great communication. We had a delay due…read moreto baggage issues and this was handled quickly and efficiently. Our driver was excellent and very happy to help.

    A tale of two rides, Wow what a difference between their standard shared shuttle and their premiere…read moreblack. Standard shared shuttle from the Denver airport into Breckenridge. Older van, with the seats placed as closely together as possible. Sitting in a middle row, my knees were pushed hard into the back of the seat in front of me. The upholstery was shot, I could really feel the metal framing on my butt and back, as well as pushing into my knees. It was a very uncomfortable ride, and at the start of a holiday weekend, it took over an hour of additional time dealing with traffic. They'll get you there, and at a reasonable price, but it will be a long tortuous experience. Booked a private premiere black for the return. Oh, my, what a difference. The SUV was new, extremely comfortable, an absolute pleasure. While, crammed into the van on the way up, I hardly noticed the scenery, on the way back it was a joy to be able to fully appreciate the mountains' beauty. If you can splurge for the private ride, do it. If it seems expensive and you're on the fence, do it. If you do decide on the shared shuttle, just know you'll be spending the time in purgatory. We will ONLY take the private option in the future. They do deserve credit, either way, for being very well organized. Customer service was great, everything ran like clockwork. For the private ride, they sent a text confirmation of the reservation the afternoon before, but nothing they day of; the driver simply showed up in front of the hotel at the arranged time. It would have eased our minds to have the driver at least text that they were on the way or that they had arrived. So how to rate the experience? Given their service was solid, and the private ride was so wonderful, so long as you know what to expect with the shared option, they do what they say they'll do. I just put as 4 to attract the reader's attention long enough to be sure they understand the shared option downsides.

    Ace Express Coaches - 56 Passenger Motor Coach at Flatirons

    Ace Express Coaches

    (17 reviews)

    Excellent service. The driver was an extremely nice and an exceptional driver on the mountainous…read moreroads of Colorado. The motor coach was kept in in excellent condition and very clean at all times.

    My husband and I booked a round trip ticket last night to Blackhawk as a parents night out. The way…read moreto black hawk was fine, on time and no issues. Driver told us exactly where pick up was in front of the Isle hotel lobby (we even saw another bus picking up there as we were getting dropped off). Fast forward to 11:10pm, we head back to the pick up location for the 11:25 bus...no show... the valet guy said it was probably canceled, but shouldn't we have received some sort of communication about that?! So we decide to not make a big deal of it, grab some food and wait for the 12:25am bus...we show up at 12:15, and wait and wait as we watch 2 ramblin buses stop, one of the Ramblin drivers even said that the Ace bus was coming right behind. Well we FINALLY see the Ace bus at 12:40am, and instead of heading right at the light towards the Isle, they take a quick left and disappear. We head in to the lobby where the staff tells us that if they turned left that means they were full and won't pick up anymore. WOW okay cool so instead of having the curtesy of letting your customers know that it's full, you just drive the other way to avoid us and keep us waiting in freezing cold temperatures. NOT TO MENTION MY HUSBAND AND I HAD A BABYSITTER WAITING FOR US AS HOME. We ended up getting lucky with a lyft, paid a fortune, and got home at 2am, almost 2 hours later than we told our sitter. We're just fortunate we didn't get stranded in Black Hawk before the winter storm. You bet I will 100% continue to try to get a hold of this company (oh yeah I tried calling at least 50 times, no answer obviously) and get every single penny of my money back. AVOID THIS BUS AT ALL COSTS AND GO TO RAMBLIN.

    Valley Valet - valetservices - Updated July 2026

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