Wish I could give them 0 stars. I've never had any problems, until recently. Went to use the pool the weekend before last with my pool pass, and found they had installed a security gate. Don't know when they installed this since this was the first time in over a year I've been to the pool, but the gate was open so we went in. Didn't see a sign-in book or a place to drop off my pass like they've always had, so set my stuff down and went for a swim.
On my way out, I wanted to ask about getting a new pool pass so I can get in, so I approached one of the lifeguards and asked my question. An extremely rude man standing nearby overheard and started ranting at me: "How'd you get in? What are you doing here?" I have no idea who this guy is, but his nasty tone of voice and rapid-fire accusatory questions just floored me. The whole time I'm standing there with my old pass (with my photo and my house # on it!) in my hands, trying to explain that I didn't use the pool last year, that I live here and have for years (we've owned this house and lived here for over a decade). Seriously, I'm not a criminal and I'm not doing anything wrong. I'm allowed to use the pool because I LIVE HERE. There is no reason to be so nasty to someone who is just trying to figure out how to follow the rules!
Anyway, after a few minutes of me stammering and trying to explain, I found my courage and cut off his verbal tirade with "IT DOESN'T MATTER, just tell me how I get my new card." He barked out "Monday night!" which I can only assume means I need to go to the clubhouse on Monday night and someone will give me one?
Their website is a joke, as well. There is no contact number, only a voicemail number that goes to an unattended office. No recent bulletins or newsletters posted, just broken links. No events calendar. No clubhouse or pool info, either. No hours, no phone number, nothing. Sadly I'm stuck here for now, but we'll be moving within the next two years. I can't wait to leave! read more
