These angels have been a God send to us and to our mother. They have all been delightful and…read moremother is so happy and looks forward to their visits and companionship THANK YOU ANGELS!!!!

Dear Judd: thanks for your kind reply. You have our number and it would be easiest if you want to…read morefix these issues to talk to us directly. However since you asked what might help let me try to restate my husband's concern. Clearly you have not been fully informed about the situation. At no time did I suggest I didn't need help. To not talk with either me or my husband prior to posting something about us wanting a maid --something that I never said (this is so ridiculous!) just perpetuates the unprofessional operations and communications we experienced. We used your service a couple of days after I had surgery on my lower spinal column since immediately after I could not move very easily. As my husband explained, we spoke on the phone and had to ask to have the contact picked up. We interviewed Lisa and one other person who accompanied Lisa to our home with some surprise as two people seemed like a bit of overkill. This is especially so when originally, I, the housebound person, was asked to return the 17 page contract that was emailed, by faxing or scanning it and had to ask Lisa how she anticipated I get it back to you and effect your retainer. I filled out a list of items of what we wanted done from your approved list of items while Lisa was at my home. If these approved items are not what you offer perhaps you need to redo your forms. Home bound people can't be expected to comb through a 17 page contract to figure out what services you offer. Lisa and the other manager (?) left with the list and made no comment about there being any problems or limits. Lisa mentioned the name of one contractor, but, surprisingly sent us someone with a different name the next day. I was asked by the helper what I needed help with. I thought she would arrive with the list I just filled out the day before, but she said she had no idea and had not gotten a list from Lisa. The list included preparing a meal, making some tea and cleaning the kitchen afterward etc., and starting a load of clothes, things I could not do. I was not aware you are a nursing outfit. I manuevered my walker back to bed. When I was interrogated the next day, in a very roundabout way by Lisa--- beginning with what I thought of the workers performance over three hours ( she was only retained for four hours that day) while I slept, I said it was fine but had to drag out of Lisa why she was actually calling. She never asked me what the helper had actually done. Instead Lisa began to talk about your 20 percent policy and explained something along the lines that only my covers could be fluffed or that some handholding could take place in my bedroom or that this woman could go to the store for me. At that point it seemed to me your company just wasn't a very good fit. I don't know why Lisa could not have sussed this out the prior day as we had exactly that conversation when she was in our home and we explained (and demonstrated) my condition. We're sure that Lisa knows your contract much better than we do and perhaps she can help you find some effective ways to use it in a customer interview so that everyone doesn't just waste their time. In fact it's not your contract so much but your managers' lack of common sense or communication skills that are most problematic. I would anticipate your managers can do all the warning and suggest appropriate activities while face to face with a customer rather than just taking money for an inappropriate contracting situation. If your service is to have someone come over and watch me sleep I could have saved us all the time and trouble since I would not be willing to have my family pay you $30.00 an hour for that. However, given your manager's attitude and inability to satisfactorily distinguish what tasks were approved since making me a meal, emptying a dishwasher and cleaning up the kitchen after a meal is prepared, and talking with my husband while I slept, (pretty much all your worker did the day before) it did not seem to me prudent or necessary to retain your company further. It would obviously be less brain damage to simply find a more experienced and customer-oriented company. Obviously while ambulatory, I could not bend or lift anything and although I had planned to have the helper change my bed , fix another evening meal and answer phones I'd had just about enough pain in the backside for the week. I told Lisa we were clearly not a good fit, had nothing further for your company to do and bade her good day. Upshot--you lost two days of work (and perhaps this week as well ) because your managers cannot effectively deploy resources, address concerns, problem solve, or,frankly, communicate what it is you do. I'm sure you (and Lisa) are a fine person, but you can't be everywhere and it may be difficult to stay in business if things continue in this fashion. Just thought you'd want to know. Sincerely yours, Michelle

Home Care & Hospice of the Valley has taken such thoughtful care of my father over the past months…read more After a hospital release, he was homebound and needed care. With weekly RN visits, physical and occupational therapy guidance, as well as a home health aide 1-3 times a week he improved immensely. The quality of care and staff served him well, and reassured our family. HomeCare & Hospice of the Valley services enabled him to remain in the comfort of his home as he regained strength and independence. Thank you for all you do!

On a recent visit to Breckenridge, my wife needed oxygen. The clinic recommended Alpine Air and we…read moreare glad they did. We used an oxygen concentrator, which basically separates normal air into oxygen and nitrogen and concentrates the oxygen. Although Alpine Air will gladly deliver the unit to you, we decided to go to their location and pick it up. Once there, we received excellent and friendly service. In particular, the tech recommended a longer breathing tube so that the unit (which does make some noise) could be outside of the bedroom with the bedroom door closed to muffle the sound. This worked great. An excellent idea we would not have thought of ourselves. When we were done with the machine, we called for a pickup and within the hour their van arrived. So, we had a great experience with Alpine Air.

One 14', one 7' cannula, one splitter, one 7' lead for $33? and later reviewed my checking account…read moreand charged $35. Just buy ahead of time online folks. Almost a buck a foot for tubing. Lol. Oh, and the guy that helped me was very unfriendly. No smile, no thank you, no see you next time.

Can't do 0 stars, which is unfortunate. This place is a giant pit that wants to take every penny…read morethat they can! Had my 2nd child here. The staff was very friendly and polite, until we left. Their hearing test machine was broken the week my son was born. They told us we were REQUIRED to bring him back for this test (like they are going to turn us over to health and human services if we dont.) They told us they WOULD NOT CHARGE US because THEIR equipment was broken. We returned several weeks later when our child's "hearing test" was performed by a secretary in 5 minutes. 3 weeks later I receive a bill from VVMC for $402.65. $402.65 for 3 minutes of one of their secretary's time!!! The math of that transaction makes that employee and their machine worth nearly $75 million/year. I tried to be reasonable with these crooks, but it is nearly impossible. I wrote an "appeal" in December, stating my issue. I was told our account would be placed on hold until their "board" could research my issue Apparantly, their computer either missed my "appeal," OR they didn't take the time to look at it because a month latet, I got a letter requesting payment and threatening to turn over to collections. I call again to see where my account is in this "appeal" process. I was told that I never sent an email to their appellate email address. Fortunately, it is 2014 and emails are saved in gmail. I forwarded the original again. This is the response I received; "Hi Mr. Sloan, I am the Clinical Coordinator for the OB Dept here at VVMC. Your question regarding the Hearing Test charge for your son was sent my way for review. This charge is correct. All newborns are required by the state to have a hearing test done during their hospital stay or shortly thereafter. This would normally have been a charge listed on your newborn's hospital bill but due to equipment failure, you needed to bring your son back in to have the test done and thus received a separate bill. First of all, thank you for doing this. I know that as new parents it can be difficult to even leave the house, so we appreciate your willingness and understanding of the extenuating circumstances. The charge of $402.65 is correct. I know that this seems high but this is a standard charge and is comparable to all other Colorado hospitals. Often the test takes longer and requires more staff time. It sounds like your son's did not. However, the charge is the same for all patients. Also, there is time accrued by staff for documentation and submitting data to the state as well as your pediatrician of choice to allow for any further follow up as needed. Truly though the reason for what seems to be a high charge is the cost of the equipment. Although it does not appear very high tech, obviously the fact that a machine can accurately test a newborn's hearing within a 3 minute timeframe (as in the case of your son) proves that it has high value. Therefore, much of the charge is to recoup moneys spent on the equipment, including repairs and any upgrades and replacements over time." At $402.65 per 3 minutes, or $134/minute, this machine would be worth nearly $75 million/year. What happened to snapping your fingers and seeing if the child blinks? !?! That would never be worth $75 million/year. Screw this hospital. Keep on movong, you won't get hosed like this in Denver!!!!