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    Valleyridge Park

    4.0 (1 review)

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    Playtown

    Playtown

    3.5(17 reviews)
    14.2 kmErin Mills

    Disappointing. Appalling. Shady…read more While attending a birthday party earlier today, it was incredibly disappointing to hear that my three-year-old's niece's birthday party was double booked ... understanding that sometimes this happens the way about the manager Lisa handle the situation was just completely appalling disappointing and although this may be a children's play place, the games played by the manager was appalling. To give some context of the situation, yes the play place was double booked by two birthday parties ... with about 30 people each party...Instead of trying to accommodate both parties, the manager of the place had forced us to leave. When it was left up to both parties to have a joint birthday party as to not ruin the experience for our children, the manager continue to be berating and use her on site employees who, by the way, couldn't have been older than 16 each to do her dirty work by trying to kick us out ... irregardless both family shared the space, like good neighbours...we shared in the experience of our children's birthday. ....However, the manager didn't stop there and continued to try to play games by promising returns on deposits for one family, but not the other clearly she was not willing to take a hit to her bottom line. If you are considering booking this appalling place, please be aware of the games the manager plays ... They are very likely to take your deposit double book you and leave you with a memorable experience. Unfortunately, not a good one..

    DO NOT BOOK YOUR PARTY HERE! double booked 2 private…read moreparties and instead of admitting they were in the wrong they tried kicking a party full of guests and decor and food out! Blaming the party for the mix up. Many emails back and forth confirming date and time AND deposit accepted still not taking the blame. When time came to refund the party no one would call back or try and resolving this. Instead told the other party to chase the other party for money. Horrible costumer service from manager and owner of the place. Save your self a headache and do not go here!!! You will ruin your poor child's birthday party.. and to top it all off personal information including address and credit card was sent out to the wrong party because they were that confused! Save yourself.. and if they even try to respond to this review claiming it was the customers fault that's just more proof of their delusions.

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    Valleyridge Park - parks - Updated June 2026

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