The salesman was great. But they simply DO NOT ANSWER THE PHONE EVEN THE CORPORATE NUMBERS!! I had a simple issue my receipt flew out my window driving home and I want a replacement . It turned out to be a blessing in disguise!! I discovered that they have no infrastructure to answers phone,so my confidence in the delivery and warranty work is serious doubt.. I will never shop the Scam Store ever again read more

Couldn't nothing improve this store but what they're doing now...GOING OUT OF BUSINESS!! Sold me an adjustable bed with a BS base...Showed me the base I was going to get with charging ports but when it was delivered that was NOT the base I was showed when I called the store they had the nerve to tell me the ports were at the front of the bed( the delivery men were here) and TOLD me there was no ports on the base...Never offered a switch out and the charge for the base and mattress was almost 4k...Glad they're going out of business they're a rip-off!! read more

I ordered a table and chair set mid November. They told me it would arrive a month later and then I got called yesterday saying it's not coming till almost January. Very annoying. read more

I purchased a lamp from value city online over a month ago and i have yet to recieve the lamp. I have called the store several times... To no avail. The phone continuously rings and no one answers... Customer services at the corporate level are horrible. I am going to file a BBB Complaint to get my money back! read more

Value CityFurniture, I am writing to formally express my extreme dissatisfaction with the handling of my sectional reclining six piece went to value city furniture 83rd Cicero Burbank Illinois September 28, 2024. I was given delivery date November 16,2024 so on November 15, 2024, I called to confirm my delivery date apparently they didn't even know anything about my delivery date. I was told I would be giving a call back. I have experienced a series of delays, miscommunications, and a complete lack of professionalism in resolving these issues. Value city furniture is not a good place to do business with they sell you furniture that they know they don't have in stock and hold onto your money and once you request you want your money back they ask you to come in and try to get you to purchase something else. How could you have merchandise you selling but you know it would not every be in stock. If you decide to do business with Value City Furniture, Do it at your own risk. I'm still waiting on my $2400 to be credited back to my account. selling nonexistent items. warning signs of common fraud and scams Please protect yourself. read more

Picked out a sofa, got it to my house, the color was off, delivery guys unprofessional, called the store, was very surprised they were able to reach out to them, that's just beginning, talked to sales person he told me to return and they'll deliver another one delivery guys immediately left my condo sales person told me that's the color just a little off because of the light in the store. I told him tell the delivery guys just come back. He told me they said no they were done for the day now mind you it was only 10 minutes after they left my house no one contacted me the next week. I had to reach out to the store, which is very hard to get through to them and end up canceling my order because to start off with the service is horrible. Also, I was lied to by my sales person when he told me he was speaking to a manager about my situation and just got the runaround from him. talk to another sales person who was supposed to be the manager, but wasn't and he advised me that my new piece would be in in three months now this is a stock item that I ordered. He told me I can wait or just cancel the order very unprofessional I would never go there again and I wouldn't recommend it to anybody and the funny thing was. I reviewed the store. I thought let me try it anyway because things just happen, but I totally regret it read more

I don't know what the word value means in the name, but I'll deff say it isn't for the price. The stuff they have for sale is very pricey. However, it is nice. I will admit they have a big store and quality stuff but it is expensive and their payment plans aren't the best. Another thing I found different was that they have reps there all over that are there to help you which is good but they can pressure a bit like if they got some commission off the sales. Overall, nice big store with a lot of stuff in display but very pricey compared to other stores close by read more

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Very helpful. Got what I needed. Mike, the sales guy was awesome and the management was good as well. They got it done for me.

Value city is the worst because I purchase a Queen bedroom set with a headboard, took the day off and discarded my own bed just to be told that an automated voicemail tried contacting me the day before telling me it would be a month later. Needless to say no voicemail, no contact from anyone from the 159th st store whatsoever and man was I mad because I had to iniate a call comfirming my appointment to find all this out. I will never for the rest of my years walk into any value city furniture store ever again. read more

Earnest is a wonderful person to deal with and very knowledgeable about the furniture and mattresses. Highly recommend Earnest He made some great suggestions that were common sense,He also has a wonderful sense of humor.probably your store can use more consultants like Earnest, but where would you find him. read more

The furniture is expensive but cheaply made. I purchased a bed that broke after only 3 months of purchasing. They find any reason not to repair the furniture. I would strongly advise anyone looking for furniture to go somewhere else read more

​ I wish that I could give no stars I recently purchased a Sealy Posturepedic plus mattress after only two and a half months it develops a sinkhole in it I went back to the store and told them about it they sent out a technician to take measurements of the mattress for what I don't know however the technician said there was nothing wrong with the mattress although the sinkhole was staring him directly in the face I paid $1,300 for this mattress and now I am stuck within imperfect mattress I asked the lady at the front desk do they sell refurbished mattress and she told me sometimes yes if it is repairable they will fix it and resell it I was told that my mattress was brand new however I can clearly see that was not true the only person that sleeps on the mattress is myself and I only weigh 130 lb so my advice to anyone shopping at Value City don't I guess it's called value City for a reason. read more

Let me start by stating my wait time for a call to the IRS was a lot shorter than the time I spent on hold for this store! How many couches and chairs can you be selling that it takes over 35 minutes for someone to pick up a call. I waited just to see how long they would have me on hold after a manger answered and said let me check on this for you; well my hold time again was over 35 minutes UNACCEPTABLE for any store that want return customers! If I could give this place ZERO I would. They need to fire everyone in the office and start over! read more

I've been here a few times and each time i've been well taken care of by Erica . 100% satisfaction.

I'm going to base this solely off my delivery experience, as I'm still wounded from my first purchase done years ago. We had a delivery today from Oscar and Jerry and wow. Value city you have outdone yourself with hiring quality employees. Not only were these two gentlemen punctual, they were courteous, fast, and efficient. They even helped my husband take apart our old table which I surely wouldn't have been able to assist with. What a great experience and I'm so happy there's been a turn in customer service cause I'm certainly a happy customer today! read more

Value City Furniture - Our new table! - Furniture Stores Near Me - Burbank, Illinois

I got my furniture here around Feb/March. For my experience it was good so I recommended my cousin to go get her furniture here. I bought it for her and delivery was suppose to be late September (we bought it August 25) so on top of waiting a month, they changed her delivery time to another month. So far she's been waiting almost 2 months for a couch. Come on, who does that? Now it is October 15, this is getting out of hand. After this experience I don't think I'll ever recommend people who ask about our furniture to go here. It's embarrassing to have a place you recommend end up treating your referral like this. read more

I am so upset with Value City Furniture. I ordered ACC Swivel chair on 06/08/23 . Delivery/pickup suppose to be on 06/21, then they changed it to 07/21, then again changed it to Aug 25 ‍. . A day ago customer service called that my chair will be ready to pick tomorrow. So I thought before I go to pick it I just double check that it is ready. Gess what sorry it will not be ready now till Oct 15th. I litterally had to cancel my order because they kept changing and changing dates . Nobody knows when it would be ready . Basiccaly they take your money and keep it for as long as they wanted. Last order from Value City Furniture. Never again. read more

I haven't had the opportunity to buy anything from this store as of yet but the Salesman Mr. Gerald made our experience very worthwhile. They have a couch that connects to your Bluetooth that was pretty cool to me. They also had a fireplace that utilized the Bluetooth and it got very loud. We could hear it from the front of the store to the back...I was truly surprised by that little fact. They also had a lot different art work and decorations to choose from which I thought was nice because if you buy some good core pieces even if its not from them you can decorate for less. I like that you can also place your items on Lay-a-way with a small amount down to lock in a price. They had a clearance section which actually had some good items on sale. I would say make sure you check the items for any damages before you decide to buy something from that section. I did see some other people having a different experience then what we had from the way that the sales person interacted with them but I also seen some that were smiling from ear to ear as we were. The thing is the people that work there can make your experience a good one or a bad one we just happen to luck up on Mr. Gerald and he made ours great. If I decide to get somethings from this location I will definitely update my review with my entire experience and I hope it is a good one. Enjoy!!! read more

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The new Value City Furniture is beautiful. Love the new product and layout of the store. The people are very energetic and eager to help you! The shopping experience was great... read more

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Value city has nice furniture. The staff that they have working in their delivery warehouse is so unprofessional and rude. They do not know how to talk to their customers. I informed them that I live in a high rise building and I can only schedule the elevator at certain time for a two hour time frame. They were not willing to work around my time frame. The phone operator didn't give me anything but a bad attitude. They need to retrain there staff on good customer service skills. I will not purchase anything else from them and I will let my friends and family know not to business with them as well. TERRIBLE read more

Aug 27 Went and purchased a 5 piece bedroom set. Was told by muhammed delivery will be delayed. Covid was the reason given. He gave a delivery date og oct 14. Sep 8 Called store. Muhammed not available Sep 16 muhammed on vacation Oct 01. No answer on phone. Oct 10 checked website 14 Oct delivery date. I tried many times to find out the status of delivery, no.luck Oct 12 automated call informing delivery to be made on 14 Oct. 13 Oct. I removed all bedroom furniture from my daughter's room ,in preparation. On 14 Oct. Only partial delivery. Driver had no clue of what happened I called on 3 phones to store,,delivery center Was on hold for 45 minutes. I gave up. I went to store complained. Got the runaround. Neal told me will call me next day for a loaner bed frame 15 Oct He nevered call me. I called store he claimed he didn't have my correct phone number, neal told me he would personally deliver the bed frame at 530. It's 630 and no call from Neal and no frame. 19 Oct Called numbers, on hold ,no answer. I'll update this tonight. Neal never called and did not deliver the frame. The metal frame was delivered, but Neal didn't call. He left the metal frame, which is temporary in the side yard. He never called as promised, but did deliver the frame. 28 Oct I checked value city website, based on site delivery set for 11 Nov. 04 Feb After being told in Jan, then Feb, now told to br delivered in March. Thank God I didn't hold my breathe. read more

STAY AWAY.. these people have the worse delivery service around. They rescheduled my delivery twice due to their cheaply made furniture that was found to be damaged twice on the delivery date. Due to those issues and missing items, I canceled the order. Make sure you inspect your delivery. Never again will I purchase stuff from this cheaply made store. read more

I went to Value City Furniture looking for a particular type of bed. They were the only store I could find that had the beds set up on the floor. The selection was great for what I was looking for: captain/storage beds. The prices are not amazing, but the furniture seems sturdy. The salesperson was helpful, she introduced herself, asked what we were looking for, gave us a general plan of where to look and said that she would let us browse and would stay within eyesight. After settling on a bed she pointed me to some dressers that might meet my needs. I appreciated that she narrowed the options for me based on what might match the bed. The checkout was easy and setting up delivery was easy. The delivery service was not great. They were punctual and completed the delivery/installation in 30 minutes. They left the door open during the service, which seemed unnecessary. Even after I closed it, each time they re-entered they left it open. It's raining today and they did not use shoe covers. they walked with their wet shoes through the house, leaving the carpet damp and soiled. read more

DO NOT BUY FURNITURE FROM HERE! They sell garbage furniture. My first set I bought had a tear In the seam and stitching and under warranty the refused to fix it. As I didn't learn my lesson the first time. The cheaper price got me again. I bought 2 chairs and they actually broke within 7 months. The sides completely detached from the bottom in both chairs. Explains why they are discontinued. The manager refused to replace them because they had a few scratches from the cat. I don't know how scratches from a cat made recalled furniture voided. They can't resell it as it is not safe to sit in at all. They just throw it in the dumpster anyway. I'm disgusted. The store manager has zero customer service and so does Corporate who says they stand by whatever the store manager does. They didn't even try to help. read more

this location is trash! you can pick out furniture at the same time but you can not receive it all at the same time! the managers are ignorant & the employees are liars! they'll tell you anything to sell you trash! definitely wouldn't recommend this company! value city deserves no stars! save your money & don't waste your time! read more

LIARS! no accountability for their failure to fulfill a complete transaction. I purchased a 3 piece living room set on 10-20-19, I was told that it would be delivered on 12-21-19, a significant delivery window. I STILL HAVE NOT RECEIVED ANYTHING! The only thing I have received from them is false delivery dates and payment due dates. I opened a finance account with them but it feels more like a layaway plan. Since I was notified of the first delivery cancellation due to their lack of fulfillment, I have received a 2nd cancellation. Now I'm supposed to get part of the order delivered Jan 4 and the 2nd part January 14. I've called Value City's Customer Care line. They didn't care at all. Brian from customer care Just said to go to the store and pick something else. I'll be going there tomorrow alright. read more

I guess all those great people are gone now. Chose this location because it was the closest to my house. However it still was a ride. Traffic made it a long ride out and we arrived 20 minutes before closing. I get it, you're closing. However, no I couldn't get there earlier, but I was coming there for a particular item, I had to ask for help finding it since no one greeted us. The salesperson that I asked reacted as if I were inconveniencing him, although he did try to help, I spotted the chair I was looking for first. We tried it out and both agreed it would work, if the salesperson stayed close he would have been able to write up the sale. After all who runs out on a rainy night across town to look at a chair for the hell of it. I even joked with the guy about how far we were from them and that we thought we wouldn't make it. I was on a mission to get this done. Little did he know I wanted two of those chairs and did also spot a coffee table and some end tables that would work. Well I guess I could have inconvenienced him one more time time write up my order, but instead I decided that this salesperson and this location won't get my money, so we left. I'm going to check out one of their competitors today and see if there's something similar, if not I'll go to another location and see how that goes. I don't get it, in this economy I'm surprised that the salesperson didn't even try to be around to close the deal. I used to sell office equipment for a short time years ago, and when I got a call and the person had something specific in mind, I knew they've done some research and I considered it a half done deal, my job at that point was closing the deal, the how and when can I get this to you. Last night, I was waiting for that close...it never came. read more

I was on the hunt for a great mattress to relieve some of our back pain. Salesman Anthony A. and store manager Neal A. were amazing. They assisted us without pressure and we purchased a Sterns and Foster mattress, with hopes that this will be the perfect mattress for us. Anthony was very attentive and patient with me and my indecisiveness. Please stop by to see Anthony A. Sat-Wed and tell him that Kimberly Dalton-Patterson sent you :) read more

I bought a dresser. I scheduled a delivery for Saturday, Aug. 22. My delivery window was from 10 a - 1p. No one called me so at 1:00 I called. After an hour and 3 phone calls, they had told me my dresser was delivered. "Not to my house," I told them. It took them another hour to figure out what was going on. One person told me they had delivered it to the wrong location and they were trying to retrieve it. What!? Finally after calling yet again. They told me that the dresser was damaged and wouldn't be delivered. This was at 3 p.m. Saturday wasted. Called the store was put through to Mario where I had to argue with him that a.) I should get my delivery fee waived and b.) I should get some money off my dresser. After haggling with him for 20 minutes and dealing with his hostile attitude, I get fee waived and 10% taken off the dresser. Two weeks later I wait till the end of my delivery window to call again and to find out, once again, what is going on with my delivery. I call and I speak to someone in the LaPorte warehouse. She says she will call me back. She doesn't. So I have to call back again. Randy tells me the driver got injured and they were trying to get a truck out there to finish his delivery. He can't give me an ETA. At this point I'm pretty upset because I already went through this ridiculousness two weeks prior. Randy is less than helpful, non-apologetic and just all around incompetent. I hang up with him and call the Burbank store and speak to the manager to literally beg--yes beg--that they deliver the dresser I paid for. Finally, they come around 8:30 p.m. My window that day was 12 p - 3 p. Saturday wasted. Two people were actually helpful from a customer service standpoint: They were Rebecca and Karen in the Burbank store. Both actually apologized and empathized with the customer. Karen was the one person who actually called me back; (her manager yesterday was also helpful--until she stopped updating me.) Karen did her job well. Randy in LaPorte--you need to do a better job, buddy. Hire competent drivers and train them better. The buck stops with you and your handling of my delivery has ruined my experience with Value City. I will never buy from there again and will recommend others stay away. Why the Burbank store has their items delivered from LaPorte, Indiana is beyond me. It makes for a logistical nightmare. read more

I placed an order since MAY and the delivery date has been changed 4 times. - got promised by the customer service manager that it would be here yesterday, i didn't get anything. Not even a call to say it wasn't coming. But I was lenient and said what's another day... I called today and they have now changed the date until AUGUST 4th! HOW?! And why wasn't I at least NOTIFIED? Super dissatisfied with their level of professionalism. Will never shop here again and will make sure to get the word out, so that everyone can save all these headaches. Ps I would give zero or negative stars if I could. That's how sour this experience has been! read more

I've had the worse experience with Value Furniture. I purchased my furniture on March26 and still have not received a satisfied delivery. I have had 6 deliveries that the couch came damaged. Spoke to Gina from Corporate that has done nothing for me nor anyone else there. I'm beyond upset and dissatisfied. I will be posting something everyday on Yelp detailing every issued I had until something is done. Customer service is the worst and will be blasting social media until something is done. I have been beyond patient and trying to understand. It's been almost 3 months and still haven't received a couch that isn't damaged. I missed so many days from work because of deliveries that this is just so unacceptable. Just sent you a 6 page letter explaining my experience with your company since April 1st and still haven' t received a call from anyone from ur company or a couch that isn't damaged. I'll be awaiting your response. Sent you my 6 page letter explaining my experience and I have yet to hear from you or anyone from your company Yet another update. It's June 17th and no response from anyone from this company. I will email my letter to websupport@asf.com. That's suppose to be there corporate email. Unbelievable. read more

Good news you Have won the prize for the worst commercial in history Marketing department should be all fired as well as "the talented" agency that developed this concept every time I see this commercial upset my stomach and then I connect that to Value city furniture si there is no way on my life time I would go to any of your stores Sorry I wrote my review in this particular store but this is for the head quarters , pleas forward Thanks Sara Roberts Chicago read more

Value city Furniture has some of the best people i have had to deal with as far as furniture stores go. if you stick to their more expensive stuff you cant go wrong, and they offer warranties that even though your adding to your total are worth it if you know what is covered and what is not and how to go about it. They have very cute furniture that seems for sure better quality then wicks and as far as bedrooms and dinettes go they have way better quality then Harlem i haven't compared much of the quality of the living room sets but i did notice you pay way less at value city then at any of its surrounding competition. read more

Value City Furniture - Furniture Stores Near Me - Burbank, Illinois

I decided to purchase my sofa and dinner table at Value City Furniture because of the Black Friday deals. A sale rep name Jones was helping us and she is HORRIBLE. I have never been so frustrated in my entire life and would have left if I was not tired from shopping. She is rude and unprofessional. Jones would constantly rush you to make a decision and even stated she has to leave by 5:00 p.m. I would understand if the product cost was insignificant, but at $4000 I believe I am entitle to more time. Therefore, if you don't want your blood pressure going up the roof then go some where else with better customer service. read more

About DELIVERY ONLY You choose your delivery date but do not get the time until less than 24 hours before the arrival. The delivery can occur any time between 7am-5pm because none of us work, right? The delivery system is automated. I get that it is designed to be as efficient as possible but this system lends itself to no malleability and requires you to have to sit at home all day. How can you afford furniture if you sit at home all day waiting for it to arrive. The system needs to have overrides or be able to schedule an actual window more than 24 hours in advance. read more

THIS VALUE CITY SUCKS!! DO NOT PURCHASE FROM HERE! There are many other Value City's that I've been to, and I had a great experience. However, this VC is horrible. Horrible customer service. Horrible manager (Craig). Horrible time management. Horrible phone manners. Horrible all around. Ordered something online, but did not receive the correct items when delivered. Had to call numerous times and got no help. Then called corporate, who called this location and told them they were wrong and they had to get my items to me (since I did pay for it). Corporate took care of me very well. They said this location (Burbank) will call me to set a date. NEVER received a call. Had to call back and argue with their horrendous customer service again, then spoke to the manager. They told me it will take another TWO WEEKS!!! Like I said, I've purchased from other VC, and their customer service, delivery, everything was GREAT! I will NEVER EVER be back at this location again. read more

Absolutely love my furniture and staff is amazing! Just bought a house So needed a few things, I had to wait like two months because of Covid. Totally understandable.... Very pleased! Thank you Erica for making my shopping experience great. read more

We recently bought a new bed frame from Value City at a very good price. We had it delivered by Eddie and Victor who made the whole process smooth and clean. Thanks, guys! read more

Absolutely terrible!!!!! I've had them call me on six different occasions telling me that my furniture was getting delayed I went back in the beginning of may to get a bed set and they've kept pushing the date back. I pretty much wouldn't get my bed set till mid august and that's if they don't push the date back again. read more

Value City Furniture has an EXTRAORDINARILY leader in Ms. Ogi their service manager. She took my bad delivery experience and turned it into a positive situation which will keep me as a positive customer. I had taken a day off work to have a daybed, mattress & bunked board delivered. The delivery was late, my daybed wasn't delivered and the warehouse didn't have any information regarding it. I was heated to say the least. After contacting Value City Furniture store, I was connected to Ms. Ogi. She came on the call super friendly. I didn't have time for that... you guys wasted my time... I begin to say until she help defuse the situation. She listen patiently, immediately took action, reassured me that I'm valuable to their business. Ms Ogi restored my confidence in shopping at Value City Furniture. I highly recommend Ms. Ogi' as an excellent manager at Value City Furniture and I will shop there again. A restored Shopper read more