I purchased bedroom items: name-brand pillowtop mattress, box spring, base, and headboard. Sales…read morestaff was friendly and helpful; prices were very reasonable and below other discount furniture stores. They have a large selection of furniture, rugs and accessories; some modern, cool stuff that I have not seen elsewhere. Delivery and setup were on-time and efficient. I am extremely pleased with the store management, willingness to work with customers, and the uniqueness and quality of merchandise. I will be buying more items from this store in Oak Lawn and Matteson.

I won't exaggerate: every piece of furniture in my house I bought from Discount Rugs and Furniture…read more A family run small business, which is frankly reason enough to support them, I choose this store because I always get the best value and because the owners are incredibly friendly. I was told recently that when I go there I'm not just their customer, I'm their guest - and it always feels like it. I'll tell you why I told them - I choose this store because I never have to wonder if I'm getting the best price. I never wonder if the salespersons are giving it to me straight. Never wonder about the quality I'm getting. I'm always completely and 100% sure that I'm getting the best value, and the best service. Be real a moment: a business has to make a profit. Period. But that doesn't mean you have to just be another wallet. At Discount Rug and Furniture I believe genuinely you will be treated as a friend.

I purchased an item on Saturday and went to retrieve it today Sunday and was unable to place it in…read moremy automobile. One of the gentleman there was nice enough to offer to bring it to me. He went above and beyond his responsibility and it's greatly appreciated. I see a long life relationship. I'm going back to take things there to put on consignment and definitely will be making more purchases. There are a vast selection of items to choose from the sales are phenomenal, and I was met with nothing but courteous interactions. Check them out. You won't be disappointed.

Great service and very nice selection of merchandise. I catch the 90% off sales . I will…read morerecommend ...

How can Furniture village have 4 stars here and one star everywhere else?…read moreMy Dune Sofa now qualifies as my worst purchase ever and the subsequent customer service has been even worse . The sofas look great in store but god help you if you dare to sit on them ....they just turn into a total mess , mine looks at least ten years old after a month of use. Normally if you were dealing with someone decent this would be easy to resolve but not these cowboys ...email and complain and they will reply by saying what a shame it is that you are not happy with your sofa but that's about all you will get from them. I will see you in court .

My first review as a resident of the city of Chicago goes to Furniture Village…read more These guys are amazing: and mainly because they prevented me from sleeping on the floor my first few nights in Chicago. [1] The online catalog is extremely helpful when considering options and except for my sofa and a few odds and ends, everything was in stock. The furniture is of better quality than what you would purchase at Target and Ikea, but it is still affordable for those of us who are students. Delivery is free, which is a HUGE plus. Oh, and they arrive when they say they will. (How many times have you heard "Thursday at 1pm" and don't have the guys show up until 5?) And coming from someone who purchased ALL of her furniture from FV, I am extremely happy with the customer service, prompt delivery time, and selection of furniture available to make my apartment feel more like home. [1] Furniture shopping while in Spain? Pfft, yeah, right!

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I want say how smooth my delivery of a living room sectional went. Oscar and Luis were very…read morecareful with set up. Highly recommend the Furniture Stars..

Then pay attention to you when you come to the door they help you look through things they work on…read moreprices to try to help you and they were very nice thank you for everything

Edited: American Sales ignored my multiple messages for a week until I posted this review. Funny…read morenow I get a response. I have been going to American Sales for years. I recently bought a pool from them. The install was terrible. I tried to contact Jessica the manager and she ignored me. Jessica and Maia were incredibly responsive before the purchase but now that I'm complaining about their contractors I don't hear a peep. I would rather go and pay extra for what I need elsewhere. Extremely disappointed

February 2025-April 2025: four service calls later, with technicians coming out and doing work -…read morefinding the leak, but then wanting to charge me overtime to fix it. 2nd service call refused to do the work, 3rd same, fourth fixed a leak but clearly not all of them as the hot tub still leaks. Won't give you an arrival time, I spent 4 days waiting for an American Sales technician to not fixed a hot tub they came out to do. What kind of business model/scam is that? Thank god I work from home but how is anyone with office hours outside of their house supposed to get this fixed? It's 3 years old, warranty expires in two years. It's a Hot Springs Aria. I'm Starting to believe they sold us a lemon and don't want to fix it just biding their time

Definitely one of the most under rated stores in this entire mall and one of my favorite stores…read morehere. CONCEPT furniture has so many great choices here from couches with lights, golden sectionals, high end decor and many other numerous things you expect to see in a upscale home. No credit needed either which is a plus and are helpful with payment plans. I got done art here on the wall since I wanted to spoil myself. Definitely check this place out.