First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Excellent service! I renewed my U.S. passport and got my China visa expedited through them. The…read moreprocess was smooth, fast, and professional. They also have many great tour packages to Europe and Asia... etc. Highly recommended! Call them if need 714 717 9258

I went here to get a 5 years visa exemption for Vietnam. It was easy and quick. All I needed was…read moreto bring my passport that is at least valid for 1 year and my fee which was low, only a little more than a 3 months multiple entry tourist visa. I didn't need to fill out any paperwork or take any pictures. Within 5 days they called me back and I picked up my passport and visa (sticker) inside. (I'm Vietnamese) you have to be Vietnamese to get the 5 year one I believe. I've recommended all my Viet friends who wants to visit Vietnam even though they said they're only going for a short time. Once you visit VN you'll more likely will go back next time etc. With a 5 years one, you don't need to keep getting a tourist visa everytime. This saves time and money.

I love traveling with Good Times Travel tours. I have done multiple days and single days. I have…read morenever been disappointed & always feel safe. I fly from Nevada to California to catch these tours, they are worth every cent. I've been traveling with them for a few years and I will continue to do so because they cater to seniors! Their tour guide guides are incredibly knowledgeable & efficient keeping us on time in a very kind manner. I couldn't be happier traveling with them and I look forward to many more experiences!

Today I went to Biltmore & Broad - both excellent however I was VERY impressed with our director,…read moreAmy. I've been with GT for years but Amy is definitely one of the best. Her dedication to times and clarity were out of the world. BTW driver very good also.

If there was a 0 star rating I would've chose it instead!…read moreBad customer service and expensive processing fees and they can't even let us know the correct flight that they booked for us. AND THEN AGRESSIVELY LIED saying that the said booked flight got cancelled and that why the reason why everyone on the flight was moved to a different flight last minute, this lie was confirmed by the airline company (STARLUX). It would have been easier to deal with this if the distance difference was not from HA NOI TO SAIGON, it left us all scrambling last minute. DO NOT GO HERE!!!!!!

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

Great customer service and follow up. Helped me get my visa in just 1- week. Definitely will come…read moreback.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

A fun factory tour if you're in the area!…read more If you are traveling through the Fountain Valley area, the free Yakult Factory Tour is a fantastic gem of a stop. We integrated a Wednesday 2:00 PM tour into our road trip from the Bay Area down to Carlsbad (Legoland), and it was a highly worthwhile 60-minute break for the whole family. While the official online policy states that children must be five years or older, we brought our three and six-year-old boys and had absolutely no issues. The one-hour tour is surprisingly engaging, even for young kids. It covers a high-level history of the brand, a look at some neat historical memorabilia, and a walk through of the active factory floor where you can see the fermentation, bottling and packaging process, though photos are unfortunately not allowed in that section. They are also incredibly generous, providing free squishy toys alongside full size samples of both the classic and low-calorie Yakult drinks. Growing up drinking Yakult when I visited my grandparents in Taiwan and getting them as treats in the bay, it was fascinating for me to learn more about its history after its founding in Japan, and both of our boys thoroughly enjoyed themselves. When you arrive (or before you leave), there are a couple of great photo opportunities outside the factory, including a life-size Yakult bottle. I also asked the staff if they plan to sell branded merchandise in the future, and they mentioned it is highly likely in the works, though not available just yet. While we wouldn't suggest making a dedicated trip just for this, it is a highly recommended, high-value stop if you are already traveling through the area. Our boys also are very excited now when we get Yakult from the local Asian grocery store and know that you should drink one bottle a day for the right amount of probiotics :)

We had so much fun on our Yakult Factory tour!…read more Our tour guide went over the history of Yakult, discussed the benefits of probiotics, and led us through the factory where Yakult is made from start to finish. We even got to sample Yakult (regular) and Yakult Light (low calorie version). At the end of our tour they handed out cute Yakult stickers as souvenirs. No gift shop :( Some notable things I learned on the tour: -Yakult is not supposed to be frozen. Freezing/thawing Yakult kills the probiotics -The L. paracasei strain Shirota has been proven to survive in stomach acid conditions so that they make it into your intestines alive -Yakult will be opening their second US factory in Georgia! And it will be way bigger! FREE tours can be booked on their website. Tours are only available on weekdays and last about an hour. Plenty of parking in their parking lot. No photography during the factory portion.

We had an amazing time at Disneyland and California Adventure during the Christmas holiday season…read moreall thanks to Christine! We are clueless on all things Disney and working with SoCal Private Tours ensured we ALL had a great time (parents included!) To start, Christine is incredibly thoughtful on how she helps plan the day based on the guests ages, height, and interests. We fully trusted her recommendations and tips, such as getting at the park at an early time, etc. We were able to do SO much: including coasters for my 6 year old and younger kid rides for my 3 year old... plus there were 4 adults who all had fun. What was most remarkable was that we really did not have to wait in line long at all, to the credit of Christine's expert planning, navigation of the parks, and her navigation of fast pass lines. On top of a very successful day, we had a great time with Christine! She is incredibly kind and fun to hang out with. I cannot imagine going to Disneyland without SoCal Private Tours!

My son's friend lost his AirPod and they were so nice and kind to go out of their way to go and get…read moreit. Thank you to mahogany and her supervisor Azriel you guys are awesome.

5 star service! 5 star food! 5 star sightseeing! 5 star hotels!…read more If you want to enjoy your trip without any worries, signet is your choice.

Went to Vietnam for 9days. Excellent tour guide, 5stars…read morehotels. wonderful food. Trip arrangements were suit for the weather.

Chris and Molly took our 11 people group out on a private charter. It was spectacular. We followed…read morea humpback whale for a while. After that, they found a family of dolphins and we spent over a half hour following them. The dolphins got as close as 8 ft from the boat. At the end of our trip, we got within touching distance of sea lions. Thanks, Chris and Molly, for creating memories for my family! I highly recommend them.

An Absolutely Incredible Experience!…read more We had the most amazing time with Newport Coastal Adventure! Captain Dave and Sarah were absolutely wonderful--friendly, welcoming, incredibly knowledgeable, and clearly passionate about what they do. They got us out to a pod of dolphins so quickly and efficiently, and it was absolutely breathtaking! Then, thanks to their years of experience and expertise, they managed to find not just one, but THREE whales in such a short amount of time! It was truly an unforgettable experience. I would HIGHLY recommend Newport Coastal Adventure to anyone looking for a unique and exciting adventure on the water. It was well worth the money and so much more personal than being on one of the large, crowded whale-watching boats. The smaller group made the entire experience feel intimate, comfortable, and special. This is such a fun adventure for the whole family, and Captain Dave and Sarah made the experience even better with their professionalism, and wonderful personalities. Five stars all the way! We will definitely be back!

We had the BEST time cruising Newport Harbor with Duffy Electric Boats! The whole experience was so…read moreeasy, fun, and such a perfect way to spend the day on the water. The boat was clean, comfortable, and had plenty of room for our group, snacks, and drinks! The Newport Harbor views were absolutely gorgeous, especially around sunset. Whether you're celebrating something special, planning a date, or just looking for a fun day with friends or family, this is such a great experience. We're already talking about when we can come back for another Duffy day! Highly recommend!

After leaving a review and a voicemail regarding my customer service concern, I received a phone…read morecall from Brianna who is managing the employees at Duffy rental. She was incredibly kind and helpful. She acknowledged my concerns, validated how I felt about the experience, and assured me that improved staff training would take place so that these kinds of interactions are eliminated in the future. Brianna restored my faith in Duffy rentals, but I still would not go back if Shirley is the face of the company at the boat dock. I was disappointed with how she handled a conflict during our experience. Rather than remaining calm, listening to the concern, and working toward a reasonable solution, the interaction felt unnecessarily confrontational and poorly managed. I understand that difficult situations can arise in any customer-facing business, but employees--particularly those placed in positions where they are expected to resolve problems--should have the training and professionalism to de-escalate conflict rather than contribute to it. My concern isn't that there was a disagreement; disagreements happen. It was the way the situation was handled. Better communication, maturity, and conflict-resolution training would have made a significant difference in our experience. But, again... thank you to Brianna for taking my call on a weekend.