When I got there, both bays were occupied and each bay had a car waiting in line behind the ones currently inside. A worker went to one of the cars and had them move off to the side for a top off. I drive up and wait. The van next to me was that had been there before me got upset for the lengthy wait and left. A white truck pulls in and visits with workers inside while they were working. He comes out and flags a new arriving car to the other bay. That guy got to go in with no wait what so ever. After 45 minutes of waiting and not getting greeted by an employee, I left. Great service at Victory Lane in North Branch as thats where i ended up going! I wont be back to this Valvoline. Forest Lake Valvoline is top notch in my experience for any Valvoline. Great management over there. read more

Came for a transmission fluid flush, technician came to check in my car, immediately came back after talking with who I can assume is a senior technician or similar role- he asked how many miles the car had, which is shy of 195,000. I was notified that VIOC doesn't service transmissions if they have over 160,000 miles, which is funny considering I brought my Malibu in for the same service two months prior with 229,000 miles at the time and they performed the service at the same location with no issues. Now the senior tech is at my window saying that Valvoline passed that rule a month and a half ago, (how convenient!) they also wouldn't do it for the safety of the transmission and for liability reasons- which I can understand. Whether or not he was lying, this rule isn't anywhere on their website and the customer service rep onsite said there was no limit on mileage. The only thing that makes Valvoline unique from other shops is you get in line- no appointment, no borrowing cars, relatively quick, stress free and you're ready to go. Cambridge VIOC needs to remember that they are catering to people who 1. Don't really care about the vehicle (otherwise it would be serviced by John Hirsch's or another dealer!) 2. Don't have time to book an appointment and wait around for that day to come. That's not practical for most people. 3. If the review so far hasn't shown my thoughts, just have me fill out a liability waiver. I would have gladly done so rather than having to hear his cheap excuses for why they cannot perform that service. read more

was there for oil change and it was busy but employees were just goofing around making wait times longer. the so called manager sent the girl away that was working on our vehicle and check the oil to see if it was full and then proceeded to take oil out of our car. I asked him what was going on and said there was to much oil in the car. he check the oil at least dozen times while pumping two quarts of oil out. mean while every time he checked oil he would drip oil all over our motor and car. We asked him please be more careful, just had the car cleaned, His remark was if spill oil we clean up so don't worry about, was very rude. then took garden hose and sprayed all the oil off splashing this oil every were, I asked why do that he said get rid of the oil spilled. But now its all over windshield- he said again it just water. I said no you can see the oil on windshield now. So we were charged extra $20 being over 5 quarts of oil, he stated ours takes the 6.7 quarts of oil but, he took two quarts back, this was full syntenic oil and cost more as well. why would have pay more if took two quarts back. we went across the street to store and when can I check my oil and it was low. So, it appears this store has huge issues. This manager should not be manager, the 15 minutes they say it takes to do oil change took forever and all the goofing around with the female workers that worked there seemed very strange and just wasted the time it takes to oil change. WE WILL NOT GO BACK THERE. Manager attitude was enough alone to never return. I told if this how they do business here now I will not return and his comment was "well hope find place better " with smirk and mumble something I do not care to repeat. Plus I told him charged me for oil that later took back. He stated that's the way it goes. So Buyer beware they charge you extra for over 5 quarts and then take the oil back. My oil dipstick should only half full. But watch the manager take rag full of oil and wipe the dip stick it going to show full. To full you that its full. SO WHAT DID THAT MANAGER DO WITH THAT NEW OIL THEY TOOK BACK OUT OF MY CAR????????? I Bet any one can guess!!!!! read more

I've had my oil changed here ever since we moved to Princeton. Everything usually goes smoothly but after having multiple people let in front of me and waiting at least an hour for a simple oil change, I'm never coming back. Worker even told me that they would rearrange because I'm next, they didn't. And I've had to move for other people because they were there before me. Unbelievable. I've had this happen to me my past two visits. You lost a loyal customer. I'll just do it myself, it will be much cheaper anyways. read more

I've always had my oil changed at Valvoline until having it changed at the Cambridge location. They did not tighten the oil filter and it almost cost me my vehicle. Never again, they were the most unprofessional and unorganized bunch I've ever dealt with. read more

They must have completely changed the staff working there. 6 months ago it was one of the best oil change experiences in my life. But now I don't recognize any of them, they were very lazy and extremely childish. All I was hearing was F this- F-that. The Men were literally belittling the girl that was working there, Manager said "I need a smoke, watch her because she can't do anything right."All I was asked was "You're here for an oil change, right?" What else would I be here for? Didn't ask me if I wanted or needed anything else, didn't check my cabin air filter or my air filter. Very unprofessional and disgusting, will not be coming back.. (side note: they have a trophy saying crew of the quarter, must've belonged to someone else) read more

I went to the Cambridge MN location yesterday where I requested that they grease my truck and told me they would then didn't. When I inquired about it I was told they didn't have a grease gun and that's why they didn't do it but when I pressed them about it they miraculously found one that didn't work. When they showed me my oil level afterwards the oil was blacker than the ace of spades and when I asked if they even drained all the oil they said they did, yet after they put in 11 qts the oil is 2 qts overfilled so that tells me they left 2 qts of the old oil in. The only solution I was offered was to drive over an hour round trip to have them do it again wasting at least 2 hours of my day plus my fuel. Oh! And they checked everything off as inspected, topped off or in accessible when they did none of them. read more

Just had the best experience I've had at any quick oil change place. Went in for my regular oil change and the guy working with me, Joe, checked my oil and told me my oil looked perfectly clean and suggested we not change it today. He proceeded to top off fluid and tires, for free. This place is honest and great service. Definitely coming back! read more

Went to the Cambridge MN Valvoline last Friday. Had to sit in their waiting room while my tires were being rotated. There is a tiny unisex one person bathroom in there as well. A woman (not a customer or employee) went into the bathroom while I was in the waiting room, then about 5 minutes after, a male valvoline employee went into the bathroom after her, only she never came out. I then proceeded to hear "sex" noises coming from the bathroom, which made me very uncomfortable. So after I left I filled a complaint with their customer care line, and they assured me the manager would be calling me back within 24-48 hours, and I've not received a call or any follow up at all. Won't be going back here ever again. read more

I have never had an issue here. They are very helpful and kind. It is easy and convenient. They get everything done fast. I usually get just an oil change which is fast. This time I got a transmission fluid change as well because last time I was in they informed me I needed one. Side note: I never knew you were supposed to get a transmission fluid change ever 30,000-50,000 miles up until 150,000 miles then you don't need one again and they kindly informed me of that. That is very good to know. read more

I had the best experience possible, while just getting my oil changed. First off, they let me stay in my car during the process. The guys were very friendly, knowledgeable, and professional. They talked me through everything they were doing, and gave me the necessary recommendations based on the mileage of my car. They were quick and efficient! I am new to the area and happy to have found a local place I can trust! Highly recommend them! read more

When I pulled up I sat there for a good few minutes before they noticed. I asked them directly to check my transmission and I clearly seen them not check. Attitudes aren't the greatest either. read more

The staff was friendly and nice I know my car so didn't push to much on the up selling, my issue is I was on a hurry didn't go to my regular mechanic and for this I pay the price not only twice I normally would have paid but now I don't have a working vehicle due to overfilling of oil. In just 8 days after my car stopped on the highway and will not run again. I contacted valvolines claimed department and they said I don't have a claim to fix my car cause the they have a video of the employees doing everything right, that may be but my engine is seized up and won't run the least that can be done is fix my car that is need to get back and forth to work. I would not recommend anyone go here, over priced and not willing resolve an issue caused by their mistake. Please don't make the same mistake I did they don't care about you as a customer and will leave you high and dry at the drop of a dime. read more

After a considerable wait I tried using a living social AKA Groupon voucher and they would not accept it. Shouldn't advertise things you won't honor. Guess I'll save $40 and do it myself. read more

NOOOOO Stars what so ever!! My ttranny was still under warrenty when these guys flushed it, then truck wouldn't hardly move... they called corporate office over and over to get up up on... at least the mechanics knew they screwed up!! I hope to heck they ALL quit that day-- and felt bad for the public.. do NOT go to instant oil chnge-- they do NOT change oil or tranny filters, what happened was a chunk of dirt flew up from filter to line, killed my new tranny.. my Dodge Ram sits.. doa after going there I managed to get it home, sad-- they killed my warrenty too.. cuz of being "instant" am not the only one like this.. lots more people out there, that know: Valvoline DON'T Care!! read more